Destiny Midnight Opening and Release Week FAQ

Question

Destiny finally releases on 9/9/14 and select Best Buy stores will be opening at 12:01 a.m. that night to let you be the first to play. To help answer any questions you may have about the midnight opening process and the release in general, we’ve put together this FAQ.
Midnight Opening Questions
Q: How do I know if my local store is participating in the midnight openings for Destiny?
A: You can visit BestBuy.com/GamingEvents to find all participating locations for the Destiny release. Once you’re there, select your state to view a list of participating locations in the selected state.
Q: If I pre-ordered Destiny either in-store or for Store Pickup can I go to any Best Buy that is having a midnight opening to pick up my reserved game?
A: If you pre-ordered on BestBuy.com and your order is to be picked up at a Best Buy store it must be picked up from the location that you selected when you placed your pre-order. If you pre-ordered in-store, you will need to go to the location where your order was placed to pick up your game.
Q: Do I need to be at the midnight opening event at my location to pick up my pre-ordered copy of Destiny?
A: All pre-orders will be held for a specified number of days after launch so you do not need to attend the midnight opening. For BestBuy.com Store Pickup pre-orders, your items will be held for 8 days. For pre-orders placed in-store, your items will be held for 5 days. After those timeframes, any orders that have not been picked up will be made available for purchase to others.
Q: If I’m attending a midnight opening to pick up a pre-order, what do I need to bring with me?
A: If you placed your pre-order on BestBuy.com for Store Pickup, please bring the following:
Your government-issued photo ID
The credit or debit card used for the purchase (if a credit card was used)
Your order number
If you placed your pre-order in a store, please bring the following:
Your government-issued photo ID
Your deposit receipt you received when you placed the pre-order
Q: What time should I arrive at the store on the night of the midnight opening?
A: The processing of pre-orders can begin at participating stores at 11:30 p.m. local time. While your pre-order may be processed before midnight, no copies of Destiny will be given to customers or allowed to leave the store until 12:01 a.m.
Q: I didn’t pre-order a copy of Destiny. Will I be able to show up at a midnight opening and purchase one?
A: Pre-ordered copies of the game will be held and processed first during the midnight opening. Any copies still available after all pre-orders are accounted for will be made available for purchase.
Q: Will I be able to get the advertised Destiny T-Shirt if I attend a midnight opening?
A: Our midnight opening stores will have a limited number of Destiny T-Shirts for those in attendance. These will be available on a first-come, first-served basis and will only be available while supplies last. Stores will have sizes ranging from small to extra large of the shirt, but again, they are limited quantity and only available while supplies last.
General Release Questions
Q: I pre-ordered Destiny for Store Pickup. Will I receive an email when it is ready?
A: You should receive an email the day before release indicating your order is ready, but you will still need to wait until the release date of 9/9/14 to actually pick up the game.
Q: I pre-ordered the Digital Guardian Edition of Destiny. When will I receive my download?
A: The codes for the Digital Guardian Edition will begin to go out shortly after midnight CST on 9/9/14.
Q: How will I receive the Vanguard Armory pre-order bonus if I pre-ordered Destiny?
A: The codes for the Vanguard Armory pre-order bonus will be included in the packaging of the game.
Q: I am a My Best Buy member and should receive $10 in reward certificates for pre-ordering and purchasing Destiny. When should I receive this?
A: The 500 point bonus equal to $10 in reward certificates will post to your My Best Buy account within 15-20 days of the pre-order being fulfilled.
Q: There is an offer this week to get a free Gamers Club Unlocked Membership with the purchase of an Xbox One or PS4 console. Can I get this offer if I pre-ordered the Destiny PS4 Bundle?
A: If you pre-ordered this bundle and would like the free Unlocked membership, there are a couple ways to go about doing so. 
If you placed your pre-order in-store with a deposit, the store should be able to add the membership to the pre-order redemption transaction.
If you pre-ordered for shipping or Store Pickup, your best option will be to fulfill your pre-order and then return and re-purchase it in-store with the Unlocked membership. This is to ensure that you still receive your $10 in reward certificates from our “Get $10” offer, provided you are a My Best Buy member, and because we are currently only able to process Unlocked membership enrollments in-store. If you are not a My Best Buy member and therefore not eligible for the “Get $10” offer, you could also cancel your pre-order and then purchase the console in-store with the Unlocked membership.
For additional Destiny information and to join the conversation, visit our main Destiny thread here.
Matt|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

Answer 1

Hi wowzors,
I hate to be the bearer of bad news, but we aren't able to change the name associated with any pre-order. Friends and Family pickup options can also only be added to BestBuy.com orders at the time of checkout, and cannot be added once the order has been placed. You may, however, want to speak with a manager on duty at the store if you haven't already done so. While I cannot make any guarantees, they may be able to help you find an alternative solution.
For additional information on the midnight opening process and for more release week information, please view our post here.
Thanks for reserving your copies of Destiny with us!
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message