Destiny Pre Order Question

I pre ordered Destiny and I was with my dad at the time b/c I'm 16 years old. We used my dad's Best Buy reward zone account. So do I need to be with my dad to pick up the game, or do I need to be with someone 18+ or my dad specifically?

Hi angelo324,
It depends on a few different factors. First, if the pre-order is in your father's name, then he is the only person who will be able to pick it up -- we aren't able to release pre-orders to anyone other than the purchaser. Second, if the pre-order is in your name, then the following would apply:
If the ESRB determines the game is rated M (Mature 17+) and you're under the age of 17, then a parent or guardian must be present to authorize the sale.
If the ESRB determines the game is rated T (Teen), then you should be able to pick the game up yourself.
Last, but not least, remember that payment will be due at the time of pickup if you did not pay for the game in full when you placed your pre-order.
It's a lot to remember, but I hope that helps. Let me know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Can I upgrade from the standard destiny pre-order to the ghost edition?

Hey is there anyway I can upgrade my regular Destiny pre-order to the Ghost Edition or will I have to canel my previous preorder to buy the Ghost Edition?

Hello Treveyon,
Thanks for pre-ordering Destiny at Best Buy! With the recent announcement of the Ghost and Limited Editions of Destiny, it’s no surprise that you’d be inquiring about switching your pre-order. I’ve only recently started really digging into the details of Destiny and I can already tell that this game will likely live up to the hype, and then some!
Kandlestick makes a few pretty good points. First, you would need to cancel your existing pre-order for the standard edition of Destiny and create a new pre-order for the Ghost Edition. However, as Kandlestick also mentioned, you may want to check the availability of the Ghost edition prior to cancelling your current pre-order. To my knowledge, the Ghost version is likely no longer available due to it being very limited in quantity. Click here to see the different versions and their availability.
If you wish to cancel your current pre-order, the method of doing so is determined by how you originally pre-ordered the game. If you pre-ordered on BestBuy.com, log in to your account and pull up the order. You should be able to cancel the pre-order from within the current order details. If you pre-ordered in-store, simply return to the store with your receipt and visit the Customer Service desk.
Please let us know if you have any further questions!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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PS4 Pre-order Question.

This topic has been moved to Customer Service under the board Other Customer Service Support for further review.

Hi there K3Nyy,
The Destiny: The Taken King PlayStation 4 console looks pretty awesome and I can understand wanting to save a bit of money on a console. Sadly, it seems that the Movers Coupon excludes gaming consoles, so you wouldn't be able to utilize this coupon on this item, pre-order or otherwise. I apologize for any disappointment that this news may bring you. If you should have any other questions, please let me know.
Regards,

PES 16 Digital Pre Order Question

Not sure if anyone knows but I will ask anyhow. I want to get the PlayStation Exclusive 20th Anniversary Edition but I am not paying £70 for it from Amazon. I have noticed with the 20th Anniversary Edition you get Neymar for myClub for keeps. Unlike the Day One Edition which costs £40. In the day one edition you only get him for 10 matches. PES is a game I will play all year round so I may as well buy it digitally as I know I will get my money's worth. However I noticed on the store page https://store.playstation.com/#!/en-gb/games/pes-2016-pro-evolution-soccer-digital-pre-order/cid=EP0101-CUSA02640_00-PREORDERBUNDLE01 it says you get Neymar but no mention of it being a loan player. So does anyone know if this is a lone player or a permanent one?

Hi Ryan,
Good question! Currently only the physical console versions of Destiny are available for pre-order on BestBuy.com and in our U.S. retail stores. If a digital or PC version is announced at later date, then we'll update the game's main page to reflect this. Bungie may also make the game available through the PlayStation Store or Xbox Live Marketplace closer to the release date, but these versions obviously wouldn't benefit from any pre-order bonuses we offer.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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$10 Rewards for Destiny pre-order and $10 Bestbuy Giftcard with Evil Within pre-order

I have yet to receive either of these. I understand my Destiny purchase still says pending (although I received my $10 rewards for Madden 15 within a week of me picking up purchase). When should I receive the $10 rewards certificate?
Also, I pre-ordered Evil Within months ago and I see now that anyone that pre-orders get a $10 giftcard. Shouldn't I still get this?
If anyone can help and correct this, it would be greatly appreciated. My member # - (removed per forum guidelines)
Thanks!
Brandon

Not a problem!
Whenever a BestBuy.com order is cancelled (or returned), any funds held for that order are automatically refunded to the original form of payment. This process typically takes 2-3 business days for gift cards, while reward certificates are applied back to your My Best Buy account in the same length of time. For debit and credit cards, the exact timeframe required before the funds are available again is dependent on the card's issuing bank.
If you no longer have the original gift card, then we can issue a replacement with the remaining balance. To request a replacement, simply give our gift card support team a call at 1-888-716-7994 or leave us a message in the BestBuy.com board. Additional info on gift cards can also be found here:
BestBuy.com > Help Center > Gift Cards
http://bbyurl.us/GiftCards
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-Order Question

So I pre-ordered Titanfall for Xbox1, but I won't be in town when it comes out and one of my friends really wants to pick it up on the 11th at the midnight release. Is there any way to change the name on the pre-order, or would I have to cancel the one I have and create a new pre-order?

Hi cgarvey4,
I hate to be the bearer of bad news, but we don't currently offer a way to update the name associated with pre-orders. To have a friend pick up the game for you, you would need to cancel your existing pre-order and place a new one in their name. Also, remember that pre-orders must be picked up within 5 days of the title's release! If you aren't able to pick up your copy of Titanfall within that timeframe, then it will be returned to store inventory and made available for purchase to other customers.
Let me know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-order question for iPhone5/Verizon

I have a quick question...
My wife and son currently have the iPhone4 with AT&T and they are now out of contract. I'm currently on Verizon. I want to change their carrier and pre-order the iPhone5 for both of them from Verizon. I want to add those lines to my existing Verizon account and transfer their numbers as well. Would I be able to do this through this through the Apple Store's web-pre-order system? (or possibly Verizon's?) or will I have to speak with someone about doing this?
Thank you so much in advance

Here's what AT&T had to say about new customers when the 3GS was launched. I'd guess the same applies to iphone 4:
http://www.att.com/wireless/iphone/en/iReady_checklist.pdf

IPhone pre-order question.

I pre-ordered my iPhone 4 to be picked up at the Apple Store in my area. I chose the 32G like I did last year, but I've never used more than 12G at one time, so I think it's a waist to get the 32G, so I'm wanting to know when I pick up my iPhone 4 32G, can they change it to the 16G? I've tried calling the Apple Store and Apple's main line and apparently they don't staff enough people to take calls when it gets busy. Apple's main line won't even let you wait to speak to a representative. If anyone knows the answer to my question, please respond.

Most likely they will not be able to answer your question now. I would think they will be willing to give you the 16 GB instead of the 32 GB you pre-ordered, but it's going to depend on the available stock in whatever store you're picking up at, at the time you get there. If they've sold out of the 16 GB model, then can't change your order.

IPhone 4 Pre Order Question PLEASE HELP !

I am sure there was 100 posts about this but I cant find the answer thats set in stone, even AT&T couldnt help me. I signed up with AT&T in April got an iPhone 3Gs. Obviously, I am not eligible for an upgrade. Now my first question is the text message said we can offer you a discounted iPhone upgrade at a higher price with a 2 yr commitment and a $18 upgrade fee. What is THAT price?! Also, due to some credit issues, I had to leave a $300 deposit with AT&T to start my contract with them, am I going to have to leave another $300 deposit ?! I want to pre order the phone on the 15th, so someone PLEASE help

The USUAL "higher price" discounted phones are $399 for the 16GB and $499 for the 32GB ($299 for the 8GB 3GS).
Only AT&T can tell you for certain whether another deposit is needed or whether the prices I quoted apply to you.

Pre-Order Question - Audio

Since it might be soon I can pre-order for Canada I have a question some of you current owners might be able to answer. I want to use my iPad to take in our RV with us, to watch Movies and Tv Shows from our iTunes while we are on the road. I am assuming that with each synch it will keep track of what episodes have been watched, like my Apple TV's do? But more important is the audio for TV shows or Movies. While running on battery and with nothing to plug an iPad in to, how is the audio quality on the speaker for two people to watch a TV show with? Would it be possible to plug two sets of headphones into it? Is there a headphone jack? Any answers are appreciated - thanks in advance!
Brian.

how is the audio quality on the speaker for two people to watch a TV show with?
As you'd expect from a very thin device with very small speakers, the sound is not going to be great. It's adequate in my limited experience, but whether it would be loud enough in an RV for two people I'm not sure yet.
Would it be possible to plug two sets of headphones into it? Is there a headphone jack?
There is a headphone jack, and it might be possible to use two sets of headphone with an appropriate splitter (check places like Radio Shack). Perhaps, though, you could use a set of battery-powered speakers. That might be more satisfactory.
Regards.
Message was edited by: Dave Sawyer

Error at Pickup of Destiny Pre-Order

I preordered Destiny for the Xbox One and due to being so close to the release date, I went ahead and paid in full for the preorder. As an Unlocked member, my 20% discount did not apply during the preorder or during pickup so the CSR had to return/rebuy in the system to apply the discount. Would this cause me to lose the $10 reward zone certificate bonus for the original preorder?
Solved!
Go to Solution.

Nope, you`re fine as long as your Mybb info is linked to the rebuy. It`s really simple just meet these 2 requirements
1-Pre-order any eligble version of the game by the deadline
2-Purchase the game w/i the guidelines
You can even pre-order the standard XB1 version at one store and purchase the PS4 LE at another store during release week you`ve met all the requirements. Just make sure your Mybb info is linked correctly to all the transactions.

Warlords of Draenor CE Pre-Order Question

Hi,
I just pre-ordered the Warlords of Draenor Collectors Edition. Last year, when I pre-ordered the Mists of Pandaria CE, an email was sent to me with a product code so that I could go ahead and attach the expansion to my battle.net account. Will the same thing happen for Warlords of Draenor?
Thank you.
Solved!
Go to Solution.

Hi TemporalParadox,
Good question! It's my understanding that the Mists of Pandaria codes you're referring to were for the beta of that expansion, not the actual product key. Since no such early access has been announced for Warlords of Draenor (yet, anyhow), you'll need to wait for a product key until you receive your physical copy of the game.
If Blizzard decides to offer early access or other pre-order bonuses down the road, then make sure to keep an eye on BestBuy.com for updates. That'll be the first place we post info on new offers and promotions.
Thanks for your interest in pre-ordering World of Warcraft: Warlords of Draenor with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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A Few Pre-ordering Questions from a Newbie.........

I have never pre-ordered a phone before so here's a few questions I have and maybe you have too.....
1. I am not the primary account holder on my Verizon plan, will this be a problem when pre-ordering?
2. Can I pre-order from the Verizon site or Apple site at 12:01PST/3:01EST?
3. Is one site better than the other to pre-order from?
4. Is there an option for pre-ordering a phone to pick up at the store?
I think that's all I have for now.
Any answers would be appreciated. Thanks

DaniGrl wrote:
I have never pre-ordered a phone before so here's a few questions I have and maybe you have too.....
1. I am not the primary account holder on my Verizon plan, will this be a problem when pre-ordering?
you must be the primary or an account mnager to pre-order
2. Can I pre-order from the Verizon site or Apple site at 12:01PST/3:01EST?
yes
3. Is one site better than the other to pre-order from?
some say yes, some say no
4. Is there an option for pre-ordering a phone to pick up at the store?
last time only apple allowed this for pickup at apple stores
I think that's all I have for now.
Any answers would be appreciated. Thanks

Watch Dogs XBox One Pre-Order question

Yesterday, I was going to pre-order Watch Dogs for the XBox One through bestbuy.com. I added it to my cart and it also added in an item "Watch Dogs The Breakthrough Pack [ - Digital Download ]"
I ended up being in the area of an actual Best Buy store, so I went ahead and pre-ordered there by bringing up the cardboard item for pre-orders. On the receipt, it shows the pre-ordered item, but it makes no mention of any code that will be delivered when the game is released for the pre-order digital download. Will that apply to my pre-order or will I need to do something else? In the past when I've pre-ordered in the store, there was a notation on the receipt for whatever pre-order bonus that would be received.
Thanks in advance.

Hey CanisFirebrand,
Good question! For in-store pre-orders, codes for the Breakthrough Pack should be printed on the final sales receipt when you pick up your copy of the game. For BestBuy.com pre-orders, codes will be delivered by e-mail.
Let us know if you have any other questions, and thanks for reserving your copy of WATCH_DOGS with us.
Aaron|Social Media Specialist | Best Buy® Corporate
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Destiny pre-order The Taken king problem.

Hey.
I have bought Destiny game with Season Pass, last year on ore-order, this worked fine.
When i purchased the new Destiny: The Taken King, i got the Bundle with the game, 2 expansions aswell as the taken king, at a much higher price.
Problem is, as i already own the game and expansions and don't need 2 copies as i said before, i only need The Taken King.
I tought nothing of it, it's just a simple cancel, and then re-order the right game.
But, this pre-order took funds from my wallet and charged the game.
And now i can't cancel it.
Is there anyone here from PSN that can cancel this for me, and refund my wallet?
So i can pre-order the right one?
I also pre-ordered Fallout 4, and on this one i have option for cancelling, but i don't want to cancel this one though.

Contact PSN support about this

Destiny Pre Order Question

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