Detailed navigation menu does not appear.

Dears, some users in our system, can not see the Detailed Navigation Menu  (menu on the left side of the portal). Almost all users have the same profile called "EVERYONE" and see the same features. Only some users complain that they can not see the left menu. Someone has seen something similar?
Thanks
Marcos

Hi Marcos,
Do these users have more or less tabs (top level navigation)?  Do the details not show up in every tab or only certain tabs? What if you log onto those PCs with another account (e.g. admin)?  I'm trying to figure out whether the issue associates with the user accounts. Any other differences that you noticed which might help narrow down the problem? Otherwise, since you mentioned that users have the same roles, platform environment/configuration, ... there shouldn't be any reason why the portal would behave differently.
Regards,
Dao

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