Details on calls and text

How do I get detailed calls and text information for 2 and 3 billing cycles ago

ritsbits1212 wrote:
The My Verizon account will need to be the primary, it can't be a member account.
From the home page under the usage summary you will see Usage Detail in blue, click on that and it will carry you to a page where you can select Call/Voice or Message. This will be all your UNBILLED usage.
From the home page under "I want to..." go to View Bill, from the follow page in the tabs select Usage Detail. Then select Voice or Message from the following page after selecting the phone number you will be searching. This page will provide usage detail for the past 12 months that has already been billed. Voice for past 12 months, texts for past 3 months; vieweable by monthly statement using drop-down

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High bill with unusual calls and texts from non-functioning numbers?

We have a family share plan with 3 phones, one phone for my husband and two phones for our employees. Our usual phone bill runs around $150. Our last bill was over $600, the majority charges being on one of our employee's lines. This particular employee has been with us for over 10 years, and has always been extremely trustworthy and very frugal in his usage of his phone to make personal calls (very infrequent and always less than 5 minutes in duration, unless made during the free nights and weekends timeframe). Our latest bill showed over 1,000 texts to/from his phone, as well as over 3,000 peak calling minutes (both to/from his phone) alone. Many of the peak calls are lengthy in duration (30+ minutes, up to 120 minutes). I realize this post is long, so will divide it into headings so that it makes more sense:
Information on usage:
Our employee insists that he did not make these calls and texts (he does not even know how to text), and what is odd about the numbers that appear on the detail (both text and voice) is that they fit into one of two categories:
1. There are calls to two particular non-local area code numbers (and possibly bogus, as they have area codes 523 and 352(?)). When I call the two numbers, I get the following messages:
From my landline: When called from my landline, adding a "1" before the 10 digit number, I get the recording stating that "your number cannot be completed as dialed, please check the number and dial again"
From a cell number- When calling from my own VZW phone (on separate account from husband's), I get a VZW message that the number "has been changed, disconnected or is no longer in service"
2. They are local area code numbers, but when I call the number, I get a recording asking me to enter my pin number (in other words, they are numbers that cannot receive incoming calls, but according to our bill, have not only made calls to our employee's phone, but also received calls. I have done an online lookup on these numbers and they are all cell phones.
3. When I have tried to text the non-local numbers from my VZW phone, I get messages back stating that these are landline numbers and cannot be texted; when I text the local numbers, I have texted a generic message along the lines of "I can't reach you on the phone. Please call me as soon as you can" but I do not receive a call back.
We cannot speak directly with our employee right now (he is in Mexico to pick up his elderly grandmother), nor can we access our employee's phone to check the log, call history, etc. because he has the phone with him. Due to this, when we discovered the high usage, we immediately "suspended" the phone line so that no calls could be made or received. Subsequent to suspending the line, we have talked to his family a couple of times -- one time he happened to call them on another line, so we talked to him "indirectly" through a family member on another line with him. He was alarmed about the calls and insists he did not make them.
He does have children but they are forbidden (by him) from using the phone, and he states that he always keeps the phone in a case on his hip, thus no one else has access to the phone. To go even further, it seems that most all of the calls to these unusual numbers are made on weekdays, during school hours, so I feel sure the calls were not made by his kids.
Calls to Verizon: When we first called Verizon, they suggested we suspend the phone until we could speak to our employee. Subsequent to our indirect conversation with him mentioned above, we called them back and told them he stated that he did not make the calls nor send the texts, and that we believed the phone might have been compromised, cloned, hijacked or whatever. First, the customer svc rep looked at our account and suggested that we put an unlimited text on the phone for the current unbilled usage (there were a lot of texts, and we have no text plan on the employee's phone), and then remove that plan once we get to the bottom of this matter.
Due to our concern about fraudulent usage, the customer svc. rep called the fraud dept. while my husband was holding on the line. She came back on the line and told my husband that the fraud dept. said that "it cannot be fraud because if it was, there would be thousands of dollars in international long distance to countries like Pakistan and India." (WTH?) Also, she said that it couldn't be fraud "because texts were sent to and from the telephone number so we know it was your phone." (another WTH?)
She then went on to say that it looks like texts were sent to international numbers (???) recently (these same 523 and 352 area code numbers I referred to above). Number one, if these were international texts, it seems odd to me that these texts show up on our billed and unbilled activity as "domestic text" and there is no premium charge assessed to our account for international texts. Number two, if these numbers were international numbers, I imagine that we would be charged for outgoing international calls, which we were not. Further, I imagine that the numbers would be displayed on our bill in other than a ten digit format, but am not sure, as no one has ever made an international call or text on our phone.
Next steps:
Does anyone have advice for the next steps we should take and how we can get to someone in customer service who can actually help us with this problem, instead of what we experienced on our previous call? Can we demand that Verizon launch an investigation through its fraud department on the activity on this phone, or is this at the discretion of VZW to launch an investigation? I am unsure, since this was not given as an option by the customer service rep...
If we can get Verizon to launch an investigation, is payment of the portion of the bill with the unusual and disputed usage (namely, that which is over and above the usual usage) waived pending the investigation results, or will we have to pay the entire bill to both avoid having the phones turned off, as well as any detrimental effects to our credit? We've been hit hard by the economy, both personally (I am out of work right now) and business wise (my husband's business has been doing only about 25% of its usual business), and we don't have the extra $$ for the bill unless we take it out of our grocery budget.
If anyone has any insight, suggestions or otherwise, I sure would appreciate it. Sorry for the lengthy first post, but I thought it would be helpful to outline as much about the situation as I could in order that people could respond. Thanks in advance!

kbinga,
I know this is a confusing and frustrating situation for you. I would be happy to review the account in detail to see what is happening with the usage and charges to ensure it does not continue to be a problem for you. Please send me a direct message for further support assistance.
Thank you!
AdamE_VZW
Follow us at @VZWSupport

Why does my 3G iPhone no longer rings nor vibrates when receiving calls and text messages?

Why does my 3G iPhone no longer rings nor vibrates when receiving calls and text messages?
During a two weeks process, little by little I notice my phoe doesn't ring when I get a phone call. So Far I have missed 22 calls that I am aware of. Moreover, the phone does not alert me when I get a text message. Sometimes I receive notice the next day that I received a call or a text message.

Follow the basic troubleshooting steps outlined in the user guide... reset, restore from backup, restore as new.

IPhone 4 iOS 5.0.1 stops receiving calls and text messages

Hi all,
My iPhone 4 (iOS 5.0.1) suddenly stopped receiving calls and text messages. However, I'm still able to send them.
The workaround for fixing this issue is to make an hard reset to the iPhone.
This only occured with 5.0.1 version. It's very annoying because I'm not able to know if it's working or not (I can only suppose that it's not working when I'm a long period without receiving calls/messages)
Do you know how to solve this ?
Thanks in advance!

JasminGomez wrote:
I already hate iphones and I'm reconsidering my blackberry again because at least that one didn't fail me like this one does!
First, who really cares what you do? I certainly don't, and I doubt the vast majority of users on this forum don't either. Ridiculous statements like that just make you look stupid.
Second, this is a user to user technical support forum. I saw a lot of whine here, not a question. What is your technical support question?

My iphone5 stopped receiving calls and text messages then a message said my sim is locked what can I do?

My iphone5 stopped receiving calls and text messages then a message said my sim is locked what can I do?

You can call you're carrier and have them unlock it.

Receiving calls and text messages but it wont make tjem

hello, my iPhone 4 is receiving calls and text messages but it wont make them , it was fine few moments ago , i have tried hard rest , sim removal, resetting network settings , but nothing is happening !

Hey G.Alby,
Thanks for using Apple Support Communities.
There are some steps in both of these article you can still try to resolve these issues.
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Have a nice day,
Mario

I can make calls and send text messages on my new iPhone 5, but incoming calls and texts still go to my old (non-Apple) phone. Is this a problem with the phone set up, or is it a problem with my old carrier or my new carrier?

I can make calls and send texts on my new iPhone 5, but all incoming calls and texts are received by my old (non-Apple) phone.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

How do I block calls and texts on a prepaid phone? Says service unavailble when I try to do it through VZW

How do I block calls and texts on a prepaid phone? Says service unavailble when I try to do it through VZW

bathgate69, sorry for this inconvenience. Which make/model phone do you have?
For your convenience, you can also reach our Prepaid customer service department at 888-294-6804 for help, as well.
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Notifications for calls and text messages ONLY (turning off email and Facebook)

Anyone one know how I can be notified for only call and text messages - How I can turn off email and Facebook notifications only?

Does this help?
http://crackberry.com/blackberry-101-how-set-and-edit-your-sound-profiles
http://crackberry.com/blackberry-101-creating-and-editing-profiles-and-notifications
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Sound Notifications for Missed Calls and Text Messages

Aside from the very small green light in the upper right corner (Bionic) - is there a way to get audio notifications for missed calls and texts? I'm missing a lot of calls and texts because I'm not checking the screen constantly. Thanks!

I am not sure about the Bionic phone specifically but I am pretty sure there should be notification sounds.
My phone, the Droid 2 global has ringtons, and notification sounds separately.
Have you tried looking in the sound settings?

We bought an iphone 4s for our daughter. We transfered it to straight talk. She can make calls and text no problem. She can use the WiFi but is unable to use the internet or mms. How do we update the APN?

We bought an iphone 4s for our daughter. We transfered it to straight talk. She can make calls and text no problem. She can use the WiFi but is unable to use the internet or mms. How do we update the APN?

To clarify for anyone who is still having any problems doing this.
1. Unlock your phone with the carrier ( I know the process will work if it is jail broken but I am assuming you dont want to void the warranty on your phone) NOTE: even if you purchased the phone outright at Wal-Mart it is still locked to ATT so you will have to unlock the phone. If it's already unlocked skip to step 2. This works and will work even if you update the phone.
1a Here is the link to unlock a ATT iphone. Simply follow the instructions https://www.att.com/deviceunlock/client/en_US/
2. Get a T- mobile SIM. Even if you don't want the service, if you feign interest, they will send you one for free or 99cents. If you need it now you can get one at a T-mobile store too.
3. Once you have both your Straight talk SIM and your T-mobile SIM follow these instructions:http://www.youtube.com/watch?v=mFFf5uqk18M
4. If you have any remaining questions look at all the responses posted previously on this thread or check out the Howard Forums Wiki: http://wiki.howardforums.com/index.php/Straight_Talk_iPhone
Everything should work flawlessly at this point. If not let me know and I'm happy to help when I can. I hope this makes doing this very easy for everyone in the future. God Bless -J

My phone displays numbers instead of contact names for incoming calls and text - how do I fix?

My phone displays numbers instead of contact names for incoming calls and text - how do I fix? It used to display the names if there was a contact listed, now it just shows numbers regardless of whether or not the number corresponds to a contact name in the contact list. Can anyone help? I googled this problem and lots of folks have experienced it, however there is not a consensus for a resolution.

Alexandribill, I have been having the exact same issue. I got a new phone and restored my contacts. If the # doesn't have the area code first then the name isn't shown. I just added my husbands area code to my phone and called my phone from his and now his name shows up...Ugh, I have to go through and manually add the area code to all my contacts....
I'd say Verizon needs to rewrite their program to include the area code in the restoring from backup process!

Brand new 5s- sometimes phone numbers display when receiving calls and texts instead of contact name.

Brand new 5s- sometimes phone numbers display when receiving calls and texts instead of contact name. Hard to know who is calling/texting! A few times I've tapped on the text message icon and I can actually watch as the conversations turn from showing just numbers to the contact names. Same thing when looking at call history and voice mail- sometimes it shows numbers and then I'll go back and the contacts will be back. So frustrating!

boomer1630 wrote:
- i have a Samsung S3)
-I have tried using *228 to update.
You don't dial *228 to update the Preferred Roaming List on 4G phones; I"m surprised the call went through. The PRL updates are handled by the SIM card.
Try this and see if it helps: turn off the phone, remove the SIM card, and wait a few minutes. Then re-insert the SIM card, turn the phone back on, and give the phone a few minutes to re-establish a network connection.

Turning off work phone calls and text

Hi I wonder if anyone can help please. I use my phone for business and personal calls but find it infuriating when work colleagues telephone during periods when I'm not working. Is there any way that I can turn off a group of work contacts so that their calls go to voicemail during certain periods and store their texts just as if it would if I turned the whole phone off? I want to be able to have personal calls and texts coming through to me but just can't find a way to send the work calls to voicemail.
If someone could help please I will be eternally grateful. I am ready to purchase the new Blackberry Classic as long as there is a feature like this that I can use.
Thanks ever so much.

What you can do is on each business contact you can set the notifications to silent. So you would hear phone calls/texts from your private friends but not from your work colleagues.
It is not possible to redirect certain contacts to voice mail, that would be a carrier function.
Blackberry Engineering in Switzerland - Dexion Services AG

Hi i recently bought a used iphone 4 on orange in the uk and although everything seems to be working fine it will not send or receive calls and texts or connect to the internet, its like its been blocked, i have spent time resseting it with apple

i recently purchaced a used iphone4 on orange in the uk and although everything seems to work it will not send or recieve calls and texts or connect to internet,i have spent time resetting it through itunes myself and with an apple technician, iv done all the usual reset network and stuff and the sim works in my other phone. its like the phone has been blocked but it hasnt as iv done all the checks to see if it was stolen or blacklisted.please if anyone can help id b very grateful

i bought the phone from someone who lives in my village, there is no error code, when apple did a diagnostic on the phone they said it was running perfect. when you say carrier locked what exactly do you mean as i put a brand new orange sim in the phone and everything seems fine but the sim dosnt seem to activate so i tried it in my unlocked 4s and i got missed calls and txt's that id sent to it while it was in the 4, when i try ring it in the 4 it says sorry calls are currently not being connected to this number then goes to orange answerphone

Details on calls and text

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