Detect recent installed unauthorized remote control applications

One day ago I allowed remote access control to my Mac Book Pro OS10.9.4 to a company pretending to be Apple Authorized Online Services. After discovering this was a scam I need to be sure that they didn't leave or installed any app (hidden or not) and if so, how to delete it to prevent them to access my Mac again.
It would also be helpful if there is a way to find out which information they may have accessed during the mentioned "session".
Thanks in advance for your help

Here is the etrecheck report
EtreCheck version: 2.1.5 (108)
Report generated January 13, 2015 8:25:45 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
  MacBook Air (11-inch, Mid 2013) (Verified)
  MacBook Air - model: MacBookAir6,1
  1 1.3 GHz Intel Core i5 CPU: 2-core
  4 GB RAM
  BANK 0/DIMM0
  2 GB DDR3 1600 MHz ok
  BANK 1/DIMM0
  2 GB DDR3 1600 MHz ok
  Bluetooth: Good - Handoff/Airdrop2 supported
  Wireless:  en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
  Intel HD Graphics 5000 - VRAM: 1024 MB
  Color LCD 1366 x 768
System Software: ℹ️
  OS X 10.8.5 (12F45) - Uptime: 5 days 8:39:30
Disk Information: ℹ️
  APPLE SSD SD0256F disk0 : (251 GB)
  disk0s1 (disk0s1) <not mounted> : 210 MB
  Macintosh HD (disk0s2) / : 250.14 GB (190.70 GB free)
  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
USB Information: ℹ️
  SanDisk Firebird USB Flash Drive 16.01 GB
  LIL RED (disk3s1) /Volumes/LIL RED : 16.01 GB (8.37 GB free)
  Apple Inc. BRCM20702 Hub
  Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
  Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
  Mac App Store
Kernel Extensions: ℹ️
  /System/Library/Extensions
  [not loaded] com.sony.driver.prs (1.0.1d1) [Support]
Launch Agents: ℹ️
  [not loaded] com.sony.ReaderLibrary.RunReaderLibrary.plist [Support]
Launch Daemons: ℹ️
  [loaded] com.adobe.fpsaud.plist [Support]
User Login Items: ℹ️
  Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
  iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
  Dropbox Application (/Applications/Dropbox.app)
  Reader Library Launcher ApplicationHidden (/Library/Reader Library/Reader Library Launcher.app)
Internet Plug-ins: ℹ️
  Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Support]
  FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
  CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 [Support]
  Flash Player: Version: 16.0.0.235 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.257
  JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
  QuickTime Plugin: Version: 7.7.1
Safari Extensions: ℹ️
  AdBlock [Installed]
3rd Party Preference Panes: ℹ️
  Flash Player  [Support]
Time Machine: ℹ️
  Time Machine not configured!
Top Processes by CPU: ℹ️
      4% WindowServer
      2% WebProcess
      2% hidd
      2% SystemUIServer
      1% configd
Top Processes by Memory: ℹ️
  314 MB firefox
  193 MB Finder
  180 MB Safari
  125 MB WebProcess
  120 MB mds
Virtual Memory Information: ℹ️
  1.19 GB Free RAM
  1.87 GB Active RAM
  614 MB Inactive RAM
  618 MB Wired RAM
  6.72 GB Page-ins
  0 B Page-outs

Similar Messages

  • Need to sign Lenovo in order to install our Remote Control app for our Customer - Help please!

    Dear All,
    Thank you for joining me into the Lenovo Community.
    I am not certain if I have started the thread in the right place, if I have not, admins please help me transfer this thread where needed.
    One of our Customers is going to purchase our Remote Control application, in order to access and remote control their Android Smartphones, from their Windows PCs (Windows Computers to access and remote control their Android phones). The Customer is using Lenovo as their smartphones (about 2000 of them).
    However, our application needs to be signed by Lenovo in order to fully install and run on a Lenovo Android smartphone.
    I do not have access to the Support department, nor to the Development department of Lenovo in China.
    Is there a way that you would recommend I take, either by contacting Development directly, or Support, and where would that be? China or US?
    Thank you in advance and I hope to hear from you soon.
    kind regards,
    Michael Chatzilias

    Use the "auto search" feature of the remote to see get the code.
    In the manual, it's under "WHAT IF NONE OF THE CODES WORKED"
    Here's a summary:
    program the TV, use code 922
    Press Play
    then Press Fast forward.
    Keep pressing fast forward until your tv turns off (go slow, if you go to fast you can use rewind to go back a code).
    when it turns off, the remote found the code, press OK to save it.

  • Remote control applications

    hi, i was wondering if there are any other applications (3rd party or mac) that will work with my remote. ive seen he ialertu apllication, and was wondering if it would work with my intelimac? if not i would like to find a similar program?
    but,....any other kind of application would be great..

    Remote Buddy (I haven't tried it yet):
    http://www.macupdate.com/info.php/id/21872
    Dual 1.2 G4/Intel Mini Dual Core   Mac OS X (10.4.6)  

  • Trying to install universal remote control

    Logittech 1100 universal remote. .internet shuts down and won't let me process.  What to do??

    Your old remote is not going to work with the x-fi gamer. You would need to by this http://www.newegg.com/Product/Product.aspx?Item=N82E68290204
    or look for some 3rd party product.

  • Issue while installing Project Controls application in Unifier 10.1

    Hi ,
    I am installing Unifier 10.1 under weblogic 12c. Everything went fine till deployment and logged in as Site Administrator to install the Project Controls application .While trying to install the application , after a certain period of processing time, I received a popup saying 'upa1 not found in unifier_bp' after which my install button got disabled and nothing was shown under Applications . However , I could see the company administrator was created and most of the BPs and workflows were also created . But I am not sure if everything got installed properly due to this popup received . PFA a document that has the screenshots for your reference .
    Thanks,

    Hi ,
    I am installing Unifier 10.1 under weblogic 12c. Everything went fine till deployment and logged in as Site Administrator to install the Project Controls application .While trying to install the application , after a certain period of processing time, I received a popup saying 'upa1 not found in unifier_bp' after which my install button got disabled and nothing was shown under Applications . However , I could see the company administrator was created and most of the BPs and workflows were also created . But I am not sure if everything got installed properly due to this popup received . PFA a document that has the screenshots for your reference .
    Thanks,

  • Confilicts with XP "Remote Desktop" and ZFD4 "Remote Control"

    He have a similar problem like this. Some machines, after installing Zen4
    agent, after first login, the WS reboot automatically every time.
    He have discovered a conflit with display adapter ( Intel eXtreme graphics
    2 ).
    Resolution: With workstation at CTRL+ALT+DEL or password prompt, access
    the registry of this machine with a remote admin WS. At the
    HKLM\Software\Microsoft\Windows\Current Version\Run commands, find startup
    tools from the display adapter, like HotKeysCmds -> C:\Windows\System32
    \hkcmd.exe and remove them from registry.
    Logon at the WS and if it run fine, reinstall the display adapter.
    I hope this help you.
    Regards,
    BJ
    > Current workstation Configuration - WinXP(SP1), Client32
    > (483sp1),Enabled
    > Microsoft Remote Desktop (Used to connect to machine via NAT at
    > Firewall),
    > ZFD4 at server. I installed ZFD4 management agent as local
    > administrator
    > with no problem. However on initial reboot, the machine would not
    > boot
    > normally and was stuck in a reboot loop. I was able to oot into safe
    > mode
    > however, unable to un-install the ZFD4 remote agent.
    >
    > 1) Is there some type of conflict between the two "Remote Control"
    > applications.
    >
    > 2)How do I correct the current reboot loop.
    >
    > 3)What is the best scenario to remote control a desktop via VPN or
    > NAT,
    > keeping in mind that I may not have the Netware Client loaded on all
    controlling workstations.
    >
    >
    >

    I'm not sure if Apple Remote can, but
    Microsoft offers a free program called Remote Desktop Connection so you can do just that.
    www.microsoft.com/mac

  • Remote Control Service Startup

    Hi all,
    I am posting this here because I can't think of a better place.  I initially thought of posting it on Connect but they are only accepting bugs and this is more of a feature request because, as I understand it, the software is functioning as expected.
     However, it would be nice to have the following implemented.
    When the SCCM 2012 R2 client is installed with Remote Control enabled, the CmRcService is set to start Automatic (Delayed).  From searches and reading, this is the designed and expected behavior.  While I understand why Microsoft designed the software
    this way, it creates issues when working on remote computers that need to be rebooted.  The feature we are looking for would allow the SCCM Admin to select via the Client Settings in the Console which start-up type should be used for the service (auto
    or auto-delayed).
    I understand that you can manually change the start-up type but that would have to be done on a per-machine basis.  I am looking for something more automatic.  I had considered using a GPO but due to how our environment is setup, our Network Support
    department will not allow this.
    Any ideas or suggestions on how to get this setup or requested would be greatly appreciated.
    Thanks,
    Adam

    Connect is the place for those design change requests, too.
    Torsten Meringer | http://www.mssccmfaq.de

  • Windows server remote management / remote control agent

    I have installed ZFS 6.5. I have installed the agent on an windows server
    I have the consoleone snapins installed but there is no option to remote
    control in consoleone on the server object. The server does not show any
    sign of Zen remote control. Does the agent install include remote control
    agent? If not, were is the install located and how do you configure it?
    Also when getting packages what is the difference between ZFS 3.0 and the
    version that comes with Zfs 6.5?

    Corey,
    It appears that in the past few days you have not received a response to your
    posting. That concerns us, and has triggered this automated reply.
    Has your problem been resolved? If not, you might try one of the following options:
    - Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
    - Check all of the other support tools and options available at
    http://support.novell.com.
    - You could also try posting your message again. Make sure it is posted in the
    correct newsgroup. (http://support.novell.com/forums)
    Be sure to read the forum FAQ about what to expect in the way of responses:
    http://support.novell.com/forums/faq_general.html
    If this is a reply to a duplicate posting, please ignore and accept our apologies
    and rest assured we will issue a stern reprimand to our posting bot.
    Good luck!
    Your Novell Product Support Forums Team
    http://support.novell.com/forums/

  • I recently installed CS4, and I can not make a connection to my website.  Message an FTP error occurred and cannot make a connection to host. The remote host cannot be found.

    I recently installed CS4, and I can not make a connection to my website.  Message an FTP error occurred and cannot make a connection to host. The remote host cannot be found.

    Open up your site definition (double-click on the site name in the File panel or choose Site > Manage Sites > Edit) and go to the Remote Info category. There, click Use Firewall (if it isn't already selected) - press Test to try the default firewall settings. If that doesn't work, click Firewall Settings. You'll see two relevant settings about 2/3 down - Firewall host and Firewall port. If Firewall port is 21, there probably is something blocking the port.
    On Windows XP, you may have the Windows Firewall installed and blocking. Here's how you get to it:
    To open Windows Firewall
    1.
    Click Start and then click Control Panel.
    2.
    In the control panel, click Windows Security Center.
    3.
    Click Windows Firewall.
    Once you have that open, you'll need to set Dreamweaver as an exception to blocking:
    On the Exceptions tab, click Add                     Program.
    In the list of programs, click the name of the program (Dreamweaver) that you                     want to add, and then click OK. If the name of your program is                     not in the list of programs, click Browse to locate the Dreamweaver.exe in the Program Files folder and then click OK.
    Hope this helps - Joe
    Joseph Lowery
    Author, Dreamweaver CS4 Bible

  • A lost my remote control for apple tv. I want to use my phone as a remote but the applications can' pair with the Apple TV device , how can I pair them without remote?

    A lost my remote control for apple tv. I want to use my phone as a remote but the applications can' pair with the Apple TV device , how can I pair them without remote?

    Setup for remote app: http://support.apple.com/kb/ht1947
    Specifically:
    Set up Apple TV (2nd and 3rd generation)
    On Apple TV, select Settings from the main menu.
    Select General > Remotes > Remote App. If Home Sharing isn't set up on your Apple TV, you should turn it on.
    Apple TV (2nd and 3rd generation) uses Home Sharing to stream content from your iTunes library on your computer to your HDTV.  If  you connect your Apple TV to your iTunes library using  Home  Sharing, you can use Remote to browse and play content from any  iTunes library in the Computers   section of your Apple TV. You can also  use Remote to select  between available speakers to enhance  your  audio and video experience.

  • PC/64/Windows 7/XIStandard recently installed/unable to put footer into document because I can't move to the bottom of the image when in footer application mode.  Display is at recommended 1920x1080.  Is there a solution or is it a flaw in the program?

    PC/64/Windows 7/XIStandard recently installed/unable to put footer into document because I can't move to the bottom of the image when in footer application mode.  Display is at recommended 1920x1080.  Is there a solution or is it a flaw in the program?

    Don't have a direct answer. But did you install the updates. They might resolve the problem.

  • I recently installed MacKeeper on my iMac.  It was a disaster.  I lost applications and files.  Fortunately I had back up.  Worst of all it did something to my system software that it takes about 7 minuts to stat-up.  What can I do to get it to start-up f

    Version:1.0 StartHTML:0000000186 EndHTML:0000002354 StartFragment:0000001670 EndFragment:0000002318 SourceURL:file:///Users/armandodiaz/Desktop/I%20recently%20installed%20MacK.doc                   
    I recently installed MacKeeper on my iMac. It was a disaster.  I lost applications and files. Fortunately I had back up. Worst of all it did something to my system software that it takes about 7 minuts to stat-up.  What can I do to get it to start-up faster?
    Thanks

    How to Remove MacKeeper
    Given you have a backup you may want to think about erasing the hard drive and reinstalling Snow Leopard then restore your backup.

  • Fail to search Oracle Application Server while installing EM Grid Control

    Fail to search Oracle Application Server while installing EM Grid Control 10.2.0.2 on Windows XP. All the steps are successful except the last step failed.
    I uninstalled the previous Oracle 10g database using the stops of the following link:
    http://krsethur.wordpress.com/2006/06/13/uninstalling-oracle-10g-manually-from-windows-xp/
    Now I install EM Grid Control with a new database.
    I don't have any MetaLink account now.
    The log massage from G:\OracleHomes\agent10g\cfgtoollogs\configToolFailedCommands
    Command: oracle.sysman.emcp.agent.AgentPlugInThe log messages from C:\Program Files\Oracle\Inventory\logs\installActions2009-12-27_12-12-43...
    Starting Agent
    Command = oracle.sysman.emcp.agent.AgentPlugIn has failed
    Exception : java.lang.Exception:
    Management Agent Configuration Assistant is failed.
    The following failed messages are recorded:
    configureAgent: Search on a non-RAC system:  Fail to search Oracle Application Server.
    Info: Configuration Assistant "Agent Configuration Assistant" is fail.
    *** Starting OUICA ***
    Info: Created a new file G:\OracleHomes\agent10g\cfgtoollogs\configToolFailedCommands
    Info: Since the option is to overwrite the existing G:\OracleHomes\agent10g\cfgtoollogs\
            configToolFailedCommands file, backing it up
    Info: The backed up file name is G:\OracleHomes\agent10g\cfgtoollogs\configToolFailed
            Commands.bak
    Warning: OUI-25031: Some Configuration Assistant is failed. We recommend you to retry
            Configuration Assistant.
    ...I check all the related service and I can see all the related service are up except that the status of Application server is not running and the OracleCSService is in the starting status all the time.
    G:\OracleHomes\oms10g>cd G:\OracleHomes\agent10g\BIN
    G:\OracleHomes\agent10g\BIN>emctl status agent
    Oracle Enterprise Manager 10g Release 10.2.0.2.0.
    Copyright (c) 1996, 2006 Oracle Corporation.  All rights reserved.
    Agent Version     : 10.2.0.2.0
    OMS Version       : 10.2.0.2.0
    Protocol Version  : 10.2.0.2.0
    Agent Home        : G:\OracleHomes\agent10g
    Agent binaries    : G:\OracleHomes\agent10g
    Agent Process ID  : 5812
    Agent URL         : https://host1.localdomain:3872/emd/main/
    Repository URL    : https://HOST1:1159/em/upload
    Started at        : 2009-12-27 19:02:04
    Started by user   : SYSTEM
    Last Reload       : 2009-12-27 19:02:04
    Last successful upload                       : (none)
    Last attempted upload                        : (none)
    Total Megabytes of XML files uploaded so far :     0.00
    Number of XML files pending upload           :        4
    Size of XML files pending upload(MB)         :     0.04
    Available disk space on upload filesystem    :    41.63%
    Last successful heartbeat to OMS             : 2009-12-27 19:02:25
    Agent is Running and Ready
    G:\OracleHomes\oms10g\BIN>emctl status oms
    Oracle Enterprise Manager 10g Release 10.2.0.2.0
    Copyright (c) 1996, 2006 Oracle Corporation.  All rights reserved.
    Oracle Management Server is Up.
    G:\OracleHomes\oms10g\BIN>emctl status iasconsole
    Oracle Enterprise Manager 10g Release 10.2.0.2.0
    Copyright (c) 1996, 2006 Oracle Corporation.  All rights reserved.
    Oracle 10g Application Server Control is not running.

    Sorry, it's my mistake. what I am installing is Grid Control 10.2.0.2.
    G:\OracleHomes\oms10g>cd G:\OracleHomes\agent10g\BIN
    G:\OracleHomes\agent10g\BIN>emctl status agent
    Oracle Enterprise Manager 10g Release 10.2.0.2.0.
    Copyright (c) 1996, 2006 Oracle Corporation.  All rights reserved.
    Agent Version     : 10.2.0.2.0
    OMS Version       : 10.2.0.2.0
    Protocol Version  : 10.2.0.2.0
    Agent Home        : G:\OracleHomes\agent10g
    Agent binaries    : G:\OracleHomes\agent10g
    Agent Process ID  : 5812
    Agent URL         : https://host1.localdomain:3872/emd/main/
    Repository URL    : https://HOST1:1159/em/upload
    Started at        : 2009-12-27 19:02:04
    Started by user   : SYSTEM
    Last Reload       : 2009-12-27 19:02:04
    Last successful upload                       : (none)
    Last attempted upload                        : (none)
    Total Megabytes of XML files uploaded so far :     0.00
    Number of XML files pending upload           :        4
    Size of XML files pending upload(MB)         :     0.04
    Available disk space on upload filesystem    :    41.63%
    Last successful heartbeat to OMS             : 2009-12-27 19:02:25
    Agent is Running and Ready
    G:\OracleHomes\oms10g\BIN>emctl status oms
    Oracle Enterprise Manager 10g Release 10.2.0.2.0
    Copyright (c) 1996, 2006 Oracle Corporation.  All rights reserved.
    Oracle Management Server is Up.
    G:\OracleHomes\oms10g\BIN>emctl status iasconsole
    Oracle Enterprise Manager 10g Release 10.2.0.2.0
    Copyright (c) 1996, 2006 Oracle Corporation.  All rights reserved.
    Oracle 10g Application Server Control is not running.Edited by: junez on Dec 27, 2009 4:18 PM

  • I am unable to access my LR5.7 Catalog of my recent holiday. I am running Windows 7 (64Bit) and recently installed and then uninstalled DxO Optics Pro. The error message says it "cannot be opened because another application already has it opened.Quit the

    I am unable to access my LR5.7 Catalog of my recent holiday. I am running Windows 7 (64Bit) and recently installed and then uninstalled DxO Optics Pro. The error message says it "cannot be opened because another application already has it opened.Quit the other copy of Lightroom before trying to launch"  The problem is, that I can only see one copy of LR5 open and cannot locate the ".lrcat.lock" file for the specific catalog I want to open. I have tried re-booting my computer, but this did not work.

    Thanks Geoff. I was finally able to locate the ".lrcat.lock" file relevant to the catalog I want to open. Once I deleted it, LR5 was able to access my images. Problem solved. THANK YOU

  • Recently installed Spotify; problems @ startup; trashed all Spotify info; now I only get "The application Safari quit unexpectedly".

    I recently installed Spotify, but had nothing but problems every time I did a startup.  So, I deleted everything tied to Spotify.  NOW, when I launch Safari, a window pops up telling me "The application Safari quit unexpectedly".  Has anyone else had this problem.  I cannot get online at all now.

    I've got the same problem, and have the same OS (10.5.8)

Maybe you are looking for

  • Cflocation not working when code is part of a query

    I've got a template page that runs a query based on the page name in the url. The query gets all the code for that page from the database. No problems there. The data is mostly html and the page displays wonderfully. The trouble I'm having is that an

  • Problem with conversion failed

    I have two inputDate control, one for start_date, the other for end_date. Each inputDate has a convertDateTime and a validator that check whether start_date is smaller than end_date. First, I input the valid date data, all thing is OK. Then, I input

  • TS3694 1015 error

    anybody please can help me with my old iphone 3G it has the error 1015 and i don have any idea in how to fix this problem

  • Executing SQL statements in container managed transactions

    I have a problem when using TopLink 9.0.3 with WebSphere 4, Oracle 9i and J2EE container managed transactions. The data changing SQL statements are executed at the end of the (container managed) transaction, not at the time of the calls to UnitOfWork

  • Need help with .mov files that won't open

    Here's the situation... I have 2 dvdr's with 4 .mov files on them. when i try to copy them to my desktop it tells me that "the finder cannot complete the operation because some data in "BonJovi_Who_SaysDV NTSC.mov" could not be read or written. (Erro