Detection problem of my HP photosmart C5200 All-in-One series

Hi,
I have an HP photosmart C5200 All-in-One series and the printer will not detect that it is connected to the computer via USB cable. I checked all the USB slots in my computer and they are work, so the problem is with the printer. I tried installing and re-installing the printer to several computers and the installation goes well until the step that asks to connect the USB cable to the printer and computer for identification. However, printer seem not to recognize that it is connected. So, it gives me the option to proceed without the connection step and the installation is complete.
If anyone had the same problem and solved, it would be greatly appreciated to have your help.
Thank you.

What operating system are you using ?
You may try the HP Install Wizard to detect and resolve your issue.
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I'm a printer tech with HP.

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I have an hp photosmart c7280 all-in-one series printer won't print. error message, system problem

I have an HP Photosmart All-in-One C7280 series printer/fax/copier/scanner. I have been having issues with printing for the past few weeks. It is a wireless printer, with a jack into the wall (for fax) and it is plugged into a power source. I never used to have issues with it before, but recently, it won't print when I send a document to it to print. It will print its configuration pages, reports, etc if I select them from the Printer's menu but not when I send a doc to it to print. First it was saying it was offline, but I figured out how to override that by operating as an administrator and selecting "Use Printer Online" from the dropdown menu when I right clicked on the printer from the control panel. But now it says "Error: Printer failed to print document. System error".
Noooo clue what to do now. This is the only color printer we have so we kind of need it to work. We bought this printer off the shelf at a office store (before I started working here) and so we don't have any designated technichians to work on it. I asked the guy who services our Image Runner Copier to look at it but he had no clue what was wrong with it. Hopefully someone can help?

goestherain,
I need to know what operating system you are using to helps narrow troubleshooting a bit, what OS are you running?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Photosmart C6300 All in one series is not printing

I have replaced all cartridges, and gone through the troubleshooting program for Ink System Failure with no success.
I have the HP Photosmart 6300 printer. I need your help.
Loreen Brigham

Hello Loreen,
Can you try printing a testpage by pressing Setup»Tools»Printer Status Report. Please scan this page and add it to your post by clicking the insert/edit picture button, so that i can have a look at it.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
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Hp photosmart c309a all in one series printer indicates the wireless radio is not functioning.

The printer has had difficulty finding the wireless router.
I had a problem with the print coming out on an angle.
I cleaned the rollers with a dry rag now the wireless radio is not functioning at all.

Try resetting the printer. Turn it off. Hold the # and 9 keys while turning it back on.
If this does not work, call HP support: www.hp.com/go/totalcare (click on Printers & Monitors, use the phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart Premium all-in-one series C309a

got a new router and computer. downloaded drivers tried to install wireless connection and it failed saying "The wireless radio is not functioning." What does that mean and how do i fix it?
Thanks Liz

This error means the wireless radio is turned off in the printer or it has failed. Power cycle the printer and reset it back to factory defaults and print out a Network config sheet to check the status of the radio.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

I need a replacement rear door for my hp photosmart c4380 all-in-one series. the one we have broke.

Have not been able to locate it on HP Part website.

No sorry there is no such function.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Photosmart C3180 All In One Installation Problems

A while back I posted about problems with installing this printer, where the install cd v7.8.0 worked but the HP Set Up Assistant hung on the 2nd step. The software on the hp site for this printer (v7.9.1), did not work either, and froze mid install (couldn't even get to the set up assistant). HP support couldn't help me, repairing permissions didn't work, neither did resetting the printing system. I even tried updating cups and it didn't help either.
I found a way to get the printer to work by choosing HP Photosmart P1100 - Gimp-Print v5.0.0-beta2 in Printer Set Up Utility, but since I never completed the HP set up assistant, it came up every time I turned on the computer. But, I could still print.
Then one day I couldn't print, and when I went to Printer Set Up Utility, every driver I picked resulted in the "An error occured while trying to add the selected printer...server-error-service-unavailable", even the one that worked before (HP Photosmart P1100 - Gimp-Print v5.0.0-beta2)
What finally worked to get me back in the land of the printing was to do an archive and install of the OS and re-installing the latest OS update, then reinstalling the v7.9.1 software from the hp website. I have no idea how things got so messed up twice, but I thought I would share what finally worked just in case it helps someone else out there...
Mini Mac OS X (10.4.8) 1.42 GHz PowerPC G4

You are not alone.
I am having EXACTLY the same problem with my HP Photosmart 3210 All-in-One. Step two of the HP Setup Assistant stops me dead in my tracks. No printers are listed. Scan Utility just crashes upon opening. The System Profiler lists the printer in both the Printer section & the USB section. I installed the new HP (Universal) 7.9 dmg as an Update; worked fine until I tried to scan. It will do everything, except scan.
Most recently, I did a System Archive & Install (after many MANUAL* printer uninstalls & reinstalls of HP software....), then applied: MacOSXUpdCombo10.4.10PPC.dmg, (brings all up to date in one step).
And a fresh install of HP Universal 7.9.....no change. I did notice that one set of instructions (for installation) said not to have the printer connected until prompted by the software (which never happens). Another (most recent) said that the printer MUST be conected (and 'on') BEFORE beginning the software installation. Neither one worked. And Hp hasn't been able assist any further. If they come up with something, I will post.
Oh, I also tried installing only the Original software that came with the Mac & the 3210. Now that doesn't work either.
But I'm Still Hopeful,
Scott Smith
P.S. I am using a Powerbook G4....
*I have complete instructions on this process if you think it might help your situation.... (it removes all hp stuff & built-in Mac/HP driver stuff.)

Can't Install C5200 All-in-One Printer Full Feature Software- Runtime error Prevents Installation

I am running Windows 7 64-bit and I am unable to install the HP Photosmart C5200 All-in-One Printer series Full Feature Software that I downloaded from the website.
After extraction, I get the following error:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: c:\Users\MyUsername~1\AppData\Local\Temp\7zS7526\Setop.exe
This application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information
Can anyone help me solve this problem?
The actual printer and all associated drivers are installed and working correctly.

Hey cmsciulli,
I would first like to welcome you to the HP Support Forums!
When getting the Microsoft Visual C++ Runtime error message. The first step that I would suggest doing, is to make sure that you do have the latest update. I have included a link to the latest available download from Microsoft for 'Visual C++ Redistributable for Visual Studio 2012 Update 4'. Along with this update, I would also suggest completing any other Windows updates that are available to you.
After you have installed all the necessary updates, I would suggest restarting your computer, if you have not already. Then try installing the printer software again.
If you are still experiencing the same error message when trying to install the printer, please let me know the version of Windows that you are currently running. If you need assistance in finding the version, I have included the document 'Which Windows operating system am I running?'.
Looking forward to your reply!
I worked on behalf of HP

Photosmart C309g All in one

Recent Issue with printing ....Printing in landscape offsets 5 cm to the right (off the page) All margins are set ok and preview appears ok. Any suggestions as to why this might happen and how to solve the issue? Portrait format is ok

Hi there @comicsans , welcome to the forums!
I am responding to your post about the printing issue you seem to be having, as your print outs seem to offset by 5cm when printing in landscape, and all print settings and the print preview are and appear to be correct.
I am going to let you know what my personal suggestions are and some steps you could try that might help you.
To start with, you can use this troubleshooting guide that will bring you through steps to help with print quality issues. I am thinking that the printer may need an alignment. The test print you'll print out will show you the results if the printer itself has an issue.
Fixing Print Quality Problems for the HP Photosmart Premium All-in-One Printer Series (C309)
If the test print from the above guide shows no issues, the problem could be within the program you're printing from or a driver conflict.
You can try Uninstalling the Printer Software , restarting your computer, and then reinstalling the printer driver and software. To get the driver you need, click this link, select your operating system, driver and download: HP Photosmart Premium All-in-One Printer - C309g Drivers
It's also a good idea to try printing from another program, which will rule out if one program is solely the problem.
Feel free to let me know your findings and results!
I hope my post was informational, enjoy your Thursday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Problem Installing HP PhotoSmart Premium All-in-One C309g

I have a Wireless PhotoSmart Premium All-in-one Printer, model C309g. In the last 4 days, I've had 7 tech calls to HP as I cannot print. One got me printing temporarily from 2 laptops, but then failed. Most recently, after the latest tech's assistance, my printer cannot find or connect to my network. Each tech had their own theory, from a problem w/ router relating to N/G/B speed (???), a firewall blocking communication between printer/laptop, MAC address filter and the router (D-link wireless G/N/B) changes the IP address on the printer. My case was escalated 2 days ago at HP, but I have not yet heard back from them. Needless to say, I am not happy w/ HP.
I have just enough experience to be dangerous, but I do have some experience and I've learned alot by watching the HP techs. Anything anyone can suggest would be greatly appreciated!
Thanks!

You are wonderful!!!
Yes, I know my passphrase.
There were times when all items PASSED. Initial setup error msg indicated problem w/ MAC code filtering. Tech was able to resolve. At this point, the printer cannot connect to router. It sees it, asks for passphrase, errors off. All recent diagnostics run indicate FAIL for No Filtering.
BTW, throughout ALL of this, the Wireless indicator light on the printer is illuminated, wh/ led me to believe I had connectivity all along.
I was told by tech the router assigns different IP addresses for the printer (dunno why), neither of which will open in explorer. Tried to set printer manually (subnet mask IP, etc) but it kept going back to auto detect IP.
THANK YOU SO MUCH for your time. I am still interested in learning more, but I have a previous appt. If I have NOT taken the product back before I get back on line, I would still be interested in your ideas. I will check back tomorrow. Have a wonderful evening!

HP Photosmart C7280 All-in-one problem printing. Ink System Failure has failed unable to copy--

I'm having a problem printing on my HP Photosmart C7280 All-In-One. The following message is what came up on the printer screen: Ink System Failure has failed unable to copy, receive faxes or print. Refer to printer documentation Error O.cl9a0007.
Does anyone have any suggestions?
This question was solved.
View Solution.

Hey Spider! First off welcome to the forum.
I would recommend removing all the ink cartridges, unplugging the USB cable from the computer that connects to the printer, and then shutting the printer off completely by removing the power cord. Then restart your computer. Turn the printer back on but leave it disconnected from the computer. After it has finished its power on cycle go ahead and insert the ink cartridges back into the printer and be sure to seat them properly.
After you have all the cartridges back in the printer properly then connect it to the computer. See if this resolves the issue. If not post back with any findings.
Thanks,
SeanS
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HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are a problem

HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are not allowing paper to feed until several steps are taken first.
(I am using Windows 7. I also use the virtual XP mode and mostly MS Office 2003 docs).
I have had this printer for several years and love it. Before I toss it out, I thought I would check if I could get it to work properly before I buy another printer. Note: I did put in a new HP black cartridge (because it was out of ink) but the printer was not working properly for several days before I changed the cartridge. The printer was at step 5 before ink change.
Lately, each time I turn on my printer, I have to go through the same routine
1. The printer wants to align the cartridges so I push OK
2. The paper feeds into the printer and stops at the exact place to start printing.
3. Error message appears that it is out of paper. So I press OK to continue.
4. It says "aligning print cartridges" runs through 2 sheets of blank paper without trying to do anything and then states "cartridge alignment failed" "Press OK to continue"
5. Screen is now normal and it appears it is going to work.
6. It makes no difference if I used the copy function OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
7. Error message appears that it is out of paper. OR that it is the wrong size paper. I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam. Press OK to continue"
8. I press OK. The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job. It will work fine after this as long as I print from the same document.
9. If I want to print a different document then I have to start all over again at step 6 to get the printer to work. If I shut the printer off I have to go back to step 1.
What I have already tried
A. Uninstalled and reinstalled the printer driver direct from HP web site. I have done this several times with both the basic driver download and the complete package download.
B. I have done a partial reset by unplugging the printer, and then re-plugging the printer while pushing the "# and 3" buttons while turning on the printer. I have done this several times. Each time it will work fine until I try a different document of turn off the printer.
C. I have downloaded the HP Print and Scan Doctor and used it several times. It states that "everything checks out OK"
D. I have downloaded the HP Hardware Diagnostic Utility 4.0 but it does not work with my printer.
E. I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
F. I have tried different brands and weights of paper (all 8½ x 11) but nothing works.
Most of the problems started when I added the printer to the virtual machine so I could print XP files. This may just be a coincidence because the printer has the same problems when I use the copy function without the computer being on.
Thanks for looking at my issues. Any help would certainly be appreciated.

I just tried using Notepad as you suggested and had the same result. Paper feeds in stops at proper place and error message "out of paper"
I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem.
I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner. One for black and one for color. The ink icons would change from completly full to just an outline as the amount of ink went down. Currently the black ink icon is missing
This is a very frustrating problem because the printer works great after doing a few steps to get around the problem. The fact that the problem reoccurs any time anything is changed is the major problem
Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs. This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
I want to thank you for all of your efforts. Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer. As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

Problem connecting to router HP Photosmart e-All-in-One

Trying to install new HP Photosmart e-All-in-One. Printer will not connect to Router. I select wireless network, feed in password. Screen then says printer error and asks to be turned off. Code B8126AD6 flashes up for a short period. When feed in incorrect password will tell me incorrect, however, if correct password inputted always has a problem

I had a similar issue with my Officejet 7410 All In One Wireless and my new Linksys Router with WPA security.
Going through the Network Setup from the printer control panel finds the signal, allows me to enter the security code, accepts the code like all is well but upon pushing the enter button it goes back to the menu selection screen.
No message that it didn't connect, or that it was successful.
Changed the router's security settings to "Open" and the printer is now connected to the network.
Windows 7 and downloaded the full feature software.
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
System Model HP G60 Notebook PC
System Type x64-based PC
Processor Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.63, 3/8/2010
Hardware Abstraction Layer Version = "6.1.7600.16385"

Setup can't detect network printer Photosmart C7250 all in one

I volunteer for our local historical society. The person who did a lot of the computer maintenance work is not active at this time so I’ve begun to look at things.
There is a Gateway PC running Windows 7 64 bit home premium, a Sony Vio laptop running Vista 32 bit home premium, an HP Laser printer and (of most importance here) an HP Photosmart C7250 All in one printer.
Internet connectivity is via a dsl line with a combination modem/router. I think the modem/router is a Westell or an Actiontec through Frontier Communications (formerly Verizon in this area) but I’m not sure and I’m not at the museum now.
A couple of weeks ago I was able to connect the laptop to the network via wifi. My next step is to connect the laptop wirelessly to the printer so we can print wirelessly over the network. The printer was originally set up through a usb connection so I changed it to a wired Ethernet connection. The PC now successfully prints to the printer over the network. I downloaded the software and drivers directly to the laptop from the HP site and began the installation. When it got to the point of finding the network printer the software couldn’t detect it. I then put in the ip address for the printer (from the network info printed out from the printer) and it still couldn’t find it.
This same situation occurred when I tried to set it up on my personal laptop (Win7 , 64 bit) as well. Setup couldn’t detect the network printer, even after searching for the network ip address.
Since the printer is connected to the network (router) via an Ethernet cable, I don’t have the wifi radio turned on in the printer. This shouldn’t make any difference.
I’ve searched the forums and haven’t seen anything that is like my issue.
I don’t what else to do. Hopefully someone will give me some advice on what to do next.

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
If the network has Wireless Isolation turned on it will prevent wired devices from seeing wireless devices. Do you have access to the router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Blasted printer problems - HP Photosmart C6180 All-in-One

Bought a spanking new HP Photosmart C6180 All-in-One and installed the drivers. When running the HP Setup Assistant it had a blank list to select from.
I came across this tip from macosxhints.com
"If your system drive was set up with a case-sensitive HFS file system, HP's All-in-One installer will fail when it gets to the HP Setup Assistant -- it will ask you to "Select Device" and give you an empty list. To get the installer to work, you have to install it on a case-insensitive file system. I've confirmed this with version 7.9.1 of the PhotoSmart C6100 series and version 7.9 of the Officejet 7310 series drivers.
The solution? The only one I've found is to re-format and install on a file system that is not case sensitive. After hearing back from HP's tech support, they confirmed the problem and the solution:
Thank you for contacting HP Total Care.
The software for the Photosmart C6180 is not supported on a case sensitive partition. You will have to install the drivers on a case-insensitive partition.
I only wish they had mentioned that anywhere in the online troubleshooting section. Sigh." http://www.macosxhints.com/article.php?story=20070623004646642
Can someone point me in the direction of:
"Setting up a case-insensitive partition"
thanks!

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Detection problem of my HP photosmart C5200 All-in-One series

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