Determine Correct Agent for Escalation (Latest End)

Good Day
I am currently experiencing the following issue. I am the workflow administratrator for a project that just went live in a pilot phase.When checking transaction SWF_GMP (Administrator Overview).  There are several Pending instances with missed deadline. After investigation realised that the agent specified for escalation were not being filled.
Then specified the following for the latest end tab for the agent. Rule 168 is used to determine the superior for the agent who accepted the work item. In the binding for the rule specified the variable Workitem.executeuser.NameWithLeadingUS = ORG_OBJECT.
Now when using the program RSWWDHEX_DEBUG and breaking on the function mdoule SWX_GET_MANAGE from Rule 168  to see which values were passed to the function module, the value passed is the background user and not the agent expected.
If you check the variable in the workflow log, the correct agent is displayed against the work item the escalation needs to take place from. So the issue is to find the correct agent for the workflow.
thanks
BJ

Hi,
> 1. If i go with same backend ECC 6 Ehp 4 with Portal 7.3, than what are all the BP's that i have to deploy?
BP's depends upon what all functionality you want to use. e.g If you are using ESS/MSS then you need to deploy BP's for ESS/MSS.
> 2. Can i go with same Business packages   those i am using currently with Portal 7.01?
You should install latest version of BP's on NW 7.3 like for ESS/MSS latest version is 1.51.
> 3. How to migrate my ESS and MSS apps (customized apps NWDI )from Portal 7.01 to 7.3
You need to migrate all these customization manually as PAR files are not more supported for NW 7.3.
> 4. in future if we upgarde our backend to EHP 5 than what happens to WD java Application. i come to know that ESS application are totally built on WD ABAP  for EHP5
>
It depends upon you. If you want to use ESS/MSS for web dynpro ABAP then you need to install BP of ESS for web dynpro ABAP but if you don't want to use web dynpro then you can use same way as you are doing currently.
Check SAP Note 1450179 - ESS Based on Web Dynpro ABAP Available.
Thanks
Sunny

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  • How to use the Latest End to handle overdue task?

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    Ken.li

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    P.S - how good your query is, better answers you can expect from others.

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    Hi,
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    Gautam
    Edited by: gautam maini on Aug 18, 2011 9:06 PM

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    insert into v values
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    insert into v values
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    insert into v values
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    insert into v values
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    insert into v values
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    insert into v values
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    insert into v values
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    insert into v values
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    insert into v values
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    ,       MAX (proj_end)               AS proj_end
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             2 06-Jan-2005 07-Jan-2005
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    [text removed for privacy]

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    Thank you for posting in MSDN forum.
    As far as I know, we cannot specify coded UI ordered test run on specific test agent. And it is mainly that test controller determine which coded UI ordered test assign to which test agent.
    Generally, I know that if we want to run multiple CodedUI Ordered Tests over multiple Test Agents for parallel execution using Test Controller.
    We will need to change the MinimumTestsPerAgent property to 1 in the test controller configuration file (QTControllerConfig.exe.config) as you said.
    And then we will need to change the bucketSize number of tests/number of machines in the test settings.
    For more information about how to set this bucketSize value, please refer the following blog.
    http://blogs.msdn.com/b/aseemb/archive/2010/08/11/how-to-run-automated-tests-on-different-machines-in-parallel.aspx
    You can refer this Jack's suggestion to run your coded UI ordered test in lab Environment or load test.
    https://social.msdn.microsoft.com/Forums/vstudio/en-US/661e73da-5a08-4c9b-8e5a-fc08c5962783/run-different-codedui-tests-simultaneously-on-different-test-agents-from-a-single-test-controller?forum=vstest
    Best Regards,
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