Device 9700 not detected by recently upgraded desktop software

Recently synced my BBerry for my music. Tried to upgrade the software as prompted on the device. This failed 3 times with a fatal error. Prompted to upgrade the desktop software so I did. All ok. rebooted pc. plugged in the BBerry. Connection ok as photoshop elements downloads thumbnails of the files. Cancel this download. Start BBery DM but it wont recognised the device. Help anyone?

Hello Jim,
I suggest plugging it in on another system with Desktop Software installed to see if the issue is with the device or specific to your computer.
Cheers,
-FB
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