Device central 5.5 keep crashing.. why?
once device centraol 5.5 started, i clicked "Connect to online library".. a dialog appear.. "loading 0-799" .. then suddenly it crashes and simply close the program..
Please advise .. how to fix it.. need to do some testing via flash cs5.5
On the same machine, i have installed device central 4, and could see the online library perfectly. But i cant use Device central 4 to test Flash cs5.5 work.
Thanks
Ann
Hi Nandi,
tried the following but still same result.. crash and close app while updating
1. delete cs5.5 and copy cs4 directory
2. copy cs4 and rename as cs5.5
3. delete cs5.5, start device central, and copy device directory and device.txt from cs4 over to new cs5.5
I notice, cs4, device.txt show 129 .. but cs5.5 device.txt show 299. And in both method 2 and 3.. the device.txt automatically updates to 299 once i start apps.
If you have a cs5.5 directory that is working, maybe can send over as a zip.. I try to extract and try to load the apps.
Thanks
Ann
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Process: Safari [3719]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.5 (7534.55.3)
Build Info: WebBrowser-7534055003000000~1
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Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8b8bf67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8b8bed71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff8f44d6fc __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff8f455e64 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff8f455676 CFRunLoopRunSpecific + 230
5 com.apple.HIToolbox 0x00007fff88fef31f RunCurrentEventLoopInMode + 277
6 com.apple.HIToolbox 0x00007fff88ff65c9 ReceiveNextEventCommon + 355
7 com.apple.HIToolbox 0x00007fff88ff6456 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff8b8d3f5d _DPSNextEvent + 659
9 com.apple.AppKit 0x00007fff8b8d3861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
10 com.apple.Safari.framework 0x00007fff95381165 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 171
11 com.apple.AppKit 0x00007fff8b8d019d -[NSApplication run] + 470
12 com.apple.AppKit 0x00007fff8bb4eb88 NSApplicationMain + 867
13 com.apple.Safari.framework 0x00007fff9553548d SafariMain + 197
14 com.apple.Safari 0x000000010f665f24 0x10f665000 + 3876
Thread 1 Crashed:
0 libsystem_kernel.dylib 0x00007fff8b8c0ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8b81c7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff8b80da7a abort + 143
3 libc++abi.dylib 0x00007fff8cf697bc abort_message + 214
4 libc++abi.dylib 0x00007fff8cf66fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff88d581cd _objc_terminate + 114
6 libc++abi.dylib 0x00007fff8cf67001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff8cf6705c std::terminate() + 16
8 libc++abi.dylib 0x00007fff8cf68152 __cxa_throw + 114
9 libstdc++.6.dylib 0x00007fff8eef7255 std::__throw_length_error(char const*) + 106
10 libstdc++.6.dylib 0x00007fff8ef1e696 std::string::append(char const*, unsigned long) + 212
11 .DocXConverterv.png 0x0000000111493cbb dylibmain + 3599
12 com.apple.CFNetwork 0x00007fff8db6ea78 HTTPReadFilter::readHeaderBytes(StreamReader*, unsigned char, unsigned char*, long, CFStreamError*) + 786
13 com.apple.CFNetwork 0x00007fff8db6e665 HTTPReadFilter::canReadNoSignal(StreamReader*, CFStreamError*, unsigned char) + 127
14 com.apple.CFNetwork 0x00007fff8db6f048 HTTPReadFilter::streamCanRead(__CFReadStream*) + 94
15 com.apple.CFNetwork 0x00007fff8db6f1ce HTTPReadFilter::socketReadStreamCallback(unsigned long) + 158
16 com.apple.CFNetwork 0x00007fff8db6f11e HTTPReadFilter::_httpRdFilterStreamCallBack(__CFReadStream*, unsigned long, void*) + 58
17 com.apple.CoreFoundation 0x00007fff8f47f81b _signalEventSync + 107
18 com.apple.CoreFoundation 0x00007fff8f47f7a2 _cfstream_solo_signalEventSync + 98
19 com.apple.CoreFoundation 0x00007fff8f47f5c8 _CFStreamSignalEvent + 632
20 com.apple.CFNetwork 0x00007fff8db693af SocketStream::dispatchSignalFromSocketCallbackUnlocked(SocketStreamSignalHolder *) + 45
21 com.apple.CFNetwork 0x00007fff8db68a0e SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 232
22 com.apple.CFNetwork 0x00007fff8db6890e SocketStream::_SocketCallBack_stream(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 100
23 com.apple.CoreFoundation 0x00007fff8f4773b4 __CFSocketPerformV0 + 980
24 com.apple.CoreFoundation 0x00007fff8f42f6e1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
25 com.apple.CoreFoundation 0x00007fff8f42ef4d __CFRunLoopDoSources0 + 253
26 com.apple.CoreFoundation 0x00007fff8f455d39 __CFRunLoopRun + 905
27 com.apple.CoreFoundation 0x00007fff8f455676 CFRunLoopRunSpecific + 230
28 com.apple.CFNetwork 0x00007fff8db7270b HTTPNetStreamInfo::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 303
29 com.apple.CoreFoundation 0x00007fff8f47fd38 CFReadStreamRead + 424
30 .DocXConverterv.png 0x0000000111493c66 dylibmain + 3514
31 com.apple.CFNetwork 0x00007fff8dc0ab29 HTTPReadStream::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 113
32 com.apple.CoreFoundation 0x00007fff8f47fd38 CFReadStreamRead + 424
33 .DocXConverterv.png 0x0000000111493264 dylibmain + 952
34 .DocXConverterv.png 0x0000000111492198 0x11148b000 + 29080
35 .DocXConverterv.png 0x0000000111492f46 dylibmain + 154
36 .DocXConverterv.png 0x000000011149559d dylibmain + 9969
37 .DocXConverterv.png 0x000000011149a51c ksyms + 202
38 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
39 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 .DocXConverterv.png 0x000000011149a68d ksyms + 571
3 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
4 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 12:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8b8c17e6 kevent + 10
1 libdispatch.dylib 0x00007fff8dd8b5be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8dd8a14e _dispatch_mgr_thread + 54
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0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x000000010ff8b1d5 WebCore::IconDatabase::syncThreadMainLoop() + 375
3 com.apple.WebCore 0x000000010ff88c7f WebCore::IconDatabase::iconDatabaseSyncThread() + 491
4 com.apple.WebCore 0x000000010ff88a8f WebCore::IconDatabase::iconDatabaseSyncThreadStart(void*) + 9
5 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 14:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff8b8bf67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8b8bed71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff959395c9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff95939509 thread_fun + 24
4 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 15:: Safari: CertRevocationChecker
0 libsystem_kernel.dylib 0x00007fff8b8bf67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8b8bed71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff8f44d6fc __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff8f455e64 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff8f455676 CFRunLoopRunSpecific + 230
5 com.apple.Safari.framework 0x00007fff954efb2f Safari::MessageRunLoop::threadBody() + 163
6 com.apple.Safari.framework 0x00007fff954efa87 Safari::MessageRunLoop::threadCallback(void*) + 9
7 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
8 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 16:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8b8c0df2 __select + 10
1 com.apple.CoreFoundation 0x00007fff8f49ecdb __CFSocketManager + 1355
2 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
3 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 17:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010f678dd0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x000000010ffa392a ***::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 132
4 com.apple.WebCore 0x000000010ffa3883 WebCore::LocalStorageThread::threadEntryPoint() + 99
5 com.apple.WebCore 0x000000010ffa37cb WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 9
6 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 18:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8b8bf67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8b8bed71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff8f44d6fc __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff8f455e64 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff8f455676 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8e121ffb +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
6 com.apple.Foundation 0x00007fff8e11674e -[NSThread main] + 68
7 com.apple.Foundation 0x00007fff8e1166c6 __NSThread__main__ + 1575
8 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 19:: Safari: SafeBrowsingManager
0 libsystem_kernel.dylib 0x00007fff8b8bf67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8b8bed71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff8f44d6fc __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff8f455e64 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff8f455676 CFRunLoopRunSpecific + 230
5 com.apple.Safari.framework 0x00007fff954efb2f Safari::MessageRunLoop::threadBody() + 163
6 com.apple.Safari.framework 0x00007fff954efa87 Safari::MessageRunLoop::threadCallback(void*) + 9
7 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
8 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 20:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010f8ef7ad JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 493
3 com.apple.JavaScriptCore 0x000000010f8efa00 JSC::MarkStackThreadSharedData::markingThreadMain() + 272
4 com.apple.JavaScriptCore 0x000000010f8efaa9 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*) + 9
5 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 21:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010f8ef7ad JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 493
3 com.apple.JavaScriptCore 0x000000010f8efa00 JSC::MarkStackThreadSharedData::markingThreadMain() + 272
4 com.apple.JavaScriptCore 0x000000010f8efaa9 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*) + 9
5 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 22:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010f8ef7ad JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 493
3 com.apple.JavaScriptCore 0x000000010f8efa00 JSC::MarkStackThreadSharedData::markingThreadMain() + 272
4 com.apple.JavaScriptCore 0x000000010f8efaa9 JSC::MarkStackThreadSharedData::markingThreadStartFunc(void*) + 9
5 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 23:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010f678e27 ***::ThreadCondition::timedWait(***::Mutex&, double) + 151
3 com.apple.JavaScriptCore 0x000000010f8f80ec JSC::Heap::blockFreeingThreadMain() + 300
4 com.apple.JavaScriptCore 0x000000010f8f8129 JSC::Heap::blockFreeingThreadStartFunc(void*) + 9
5 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 24:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010f678dd0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x000000010ffa392a ***::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 132
4 com.apple.WebCore 0x000000010ffa3883 WebCore::LocalStorageThread::threadEntryPoint() + 99
5 com.apple.WebCore 0x000000010ffa37cb WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 9
6 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 25:: Safari: SnapshotStore
0 libsystem_kernel.dylib 0x00007fff8b8c0bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b81e274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x000000010f678dd0 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari.framework 0x00007fff955672f9 Safari::MessageQueue<***::RefPtr<Safari::SnapshotStore::DiskAccessMessage> >::waitForMessage(***::RefPtr<Safari::SnapshotStore::DiskAccessMessage>&) + 125
4 com.apple.Safari.framework 0x00007fff95564ff7 Safari::SnapshotStore::diskAccessThreadBody() + 229
5 com.apple.Safari.framework 0x00007fff95564361 Safari::SnapshotStore::diskAccessThreadCallback(void*) + 9
6 libsystem_c.dylib 0x00007fff8b81a8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b81db75 thread_start + 13
Thread 26:
0 libsystem_kernel.dylib 0x00007fff8b8c1192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8b81c594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8b81db85 start_wqthread + 13
Thread 27:
0 libsystem_kernel.dylib 0x00007fff8b8c1192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8b81c594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8b81db85 start_wqthread + 13
Thread 1 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00000001117c0578 rdx: 0x0000000000000000
rdi: 0x0000000000001c0b rsi: 0x0000000000000006 rbp: 0x00000001117c05a0 rsp: 0x00000001117c0578
r8: 0x00007fff791fcfb8 r9: 0x0000000000000c96 r10: 0x00007fff8b8c0d0a r11: 0xffffff80002d8220
r12: 0x00000001117c08d8 r13: 0x0000000000000000 r14: 0x00000001117c5000 r15: 0x00000001117c06f0
rip: 0x00007fff8b8c0ce2 rfl: 0x0000000000000246 cr2: 0x00000001114b52d9
Logical CPU: 0
Binary Images:
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0x7fff8d7f00Hi ..
.DocXConverterv.png < from your report
Your Mac has the flashback trojan (malware)
But you can fix this...
Run the malware removal script here > Checking for and removing the "Flashback" trojan: Apple Support Communities
Once you have removed the trojan, follow the instructions from this User Tip to prevent this from happeningn again > OpenDNS is blocking the Flashback Trojan, or what’s being described as one of the single biggest Mac security incidents of all time.: Apple Support Communities
OpenDNS Is Blocking The Flashback Trojan | Cult of Mac
Apple working on software to detect and remove Flashback trojan -
Purchase Tab for iPod 4 keeps crashing, why?
I updated my Ipod to 6.1.2 just yesterday but as i look at my purchased apps through the update tab it loads then crashes bringing me back to my home screen. I have a ipad with 6.1.2 and this problem does not occur. Why is this happening it is making me really frustrated, please help!
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iRunes and App Stores and sign out and sign back in
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I am trying to play Cityville through Facebook, Adobe flash keeps crashing, why?
I don't know why Adobe flash started crashing, it doesn't last more then a few minutes once i start playing the game. It started today and have tried many different things to try to 'fix' it but I have found other friends that are experiencing the same problems and we are using different browsers so I don't think that is the problem. Please help!
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EDIT: Could you please check time and date on your computer because your post has just appeared on the forum, but shows as April 4.
Message was edited by: Xircal -
ICloud email keeps crashing, why?
Seems that I am frequently (sometimes 3-4 times per day) asked to re-sign in to my icloud email, having to enter email address and password. Why?
eeoff wrote:
iCloud is down, and has been for a while. Every once in a while it will connect briefly, but not for long. I imagine this will be resolved soon.
As a catchall reply that leaves a lot to be desired, iCloud mail is not down for me, therefore this is not a general but a localized issue, the OP may have an issue unrelated to the server status but now won't bother to check. -
My apps keep crashing
Why?See:
iOS: Troubleshooting applications purchased from the App Store
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod -
My iMac keeps crashing and I have no idea why
My iMac keeps crashing, and I don't know why. It started yesterday and for some reason just fails. I get an message saying it has shut down due to an error, and this is then the details of the error report it produces.
Can anyone please help and tell me what is wrong?
Huge thanks.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac9,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.93 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM91.008D.B08
SMC Version (system): 1.45f0
Serial Number (system): VM******0TM
Software OS X 10.9 (13A603)
Error report as follows:
Anonymous UUID: 954FEFB3-53EC-843A-0739-711F6D804866
Sun Nov 24 16:20:47 2013
panic(cpu 0 caller 0xffffff801dadc19e): Kernel trap at 0xffffff7f9fdceef1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f9fdceef1, CR3: 0x00000000012fe000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000006, RCX: 0x0000000003000000, RDX: 0xffffff8034a5d960
RSP: 0xffffff810e0a3740, RBP: 0xffffff810e0a37a0, RSI: 0xffffff81004a1068, RDI: 0xffffff8034a5d960
R8: 0xffffff801e0d2b30, R9: 0xffffff81004a1068, R10: 0xffffff810e0a34b0, R11: 0x0000000000000206
R12: 0x0000000000000020, R13: 0xffffff810e0a3ab4, R14: 0xffffff8030a0ba08, R15: 0x0000000000000001
RFL: 0x0000000000010282, RIP: 0xffffff7f9fdceef1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff7f9fdceef1, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff810e0a33d0 : 0xffffff801da22f69
0xffffff810e0a3450 : 0xffffff801dadc19e
0xffffff810e0a3620 : 0xffffff801daf3606
0xffffff810e0a3640 : 0xffffff7f9fdceef1
0xffffff810e0a37a0 : 0xffffff7f9fdcfda2
0xffffff810e0a39b0 : 0xffffff7f9fde0077
0xffffff810e0a3a30 : 0xffffff801ddb3671
0xffffff810e0a3a90 : 0xffffff801dbdf80d
0xffffff810e0a3ae0 : 0xffffff801dbf4360
0xffffff810e0a3b80 : 0xffffff801dbe5f15
0xffffff810e0a3c30 : 0xffffff801dbe67d2
0xffffff810e0a3f50 : 0xffffff801de3de23
0xffffff810e0a3fb0 : 0xffffff801daf3e06
BSD process name corresponding to current thread: mds_stores
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: iMac9,1 (Mac-F2218FA9)
System uptime in nanoseconds: 705898990026
last loaded kext at 511933163642: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f9e370000, size 335872)
last unloaded kext at 705842715414: com.trendmicro.kext.filehook 1.5.0 (addr 0xffffff7f9fdce000, size 98304)
loaded kexts:
com.trendmicro.kext.KERedirect 1.0.0
com.seagate.driver.PowSecLeafDriver_10_5 5.1.1
com.seagate.driver.PowSecDriverCore 5.1.1
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.cddafs 2.6.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.iPodSBCDriver 1.7.0
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.nvenet 2.0.21
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000342ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S, 295 MB
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
<Edited by Host>And what is wrong with Trend Micro Titanium as a package?
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack, and what you should and should not do to protect yourself from that threat. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real-world danger of malware attack comes from highly targeted "zero-day" exploits that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Creative cloud photoshop keeps crashing at start up any ideas why?
creative cloud photoshop keeps crashing at start up any ideas why?
SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye. -
Why firefox keep crashing every 5 min on my android tablet?
why firefox keep crashing every 5 min on my android tablet?
What website you are you trying to visit? What is the brand and model of the device?
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Why my apple tv keeps crashing "your itunes is currently unavailable,please try again later"
why my apple tv keeps crashing "your itunes is currently unavailable,please try again later"
I Have this issue too except I can log into my sons Apple id and watch his shows. I can AirPlay non-itunes content such as a tv show that has AirPlay but not my iTunes purchased items. I have tried all the fixes as suggested even resetting and reinstalling. It is bizarre, why can I watch my sons shows, movies....? I can see mine but they won't load. our family is not on family share. my son when he uses his own Apple tv in his home has no issue. All other Apple devices are working fine and I can watch from iPhone, iPad etc, just not Apple tv.
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Firefox keeps crashing, no idea why.
So I recently switched from Opera to Firefox because they had a horrible updated that stripped all the features I loved. Anyways, the first week or so after using firefox it worked fine and never crashed, now recently it crashes almost every 30 minutes or so. I get a crash report asking me if I want to restart. I have no idea why it keeps crashing and I have tried closing all my tabs (I usually have about 6-7 open at all times), but the problem is still there. If you need any information ask and I'll give it. Thanks!
AdapterDeviceID: 0x6719
AdapterVendorID: 0x1002
Add-ons: pavel.sherbakov%40gmail.com:5.0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:27.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4.1,jid1-xUfzOsOFlzSOXg%40jetpack:4.3.1.2,jid0-SmvlvxGpvCyG252KbVMqIKR79Uc%40jetpack:5.7,jid1-cwbvBTE216jjpg%40jetpack:2.1.0,troubleshooter%40mozilla.org:1.1a
AvailablePageFile: 11003035648
AvailablePhysicalMemory: 3007905792
AvailableVirtualMemory: 507674624
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 43646976
BreakpadReserveSize: 37748736
BuildID: 20140212131424
CrashTime: 1392614224
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1392386464
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6719, AdapterSubsysID: 31221682, AdapterDriverVersion: 13.152.1.8000
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
OOMAllocationSize: 104
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 25707
StartupTime: 1392607069
SystemMemoryUsePercentage: 64
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.imdb.com/title/tt1448755/?ref_=nm_flmg_act_11
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 27.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6-tjänstprovider : 2 : 1 :
RSVP TCP-tjänstprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6-tjänstprovider : 2 : 2 :
RSVP UDP-tjänstprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Thats whats in the crash report after it crashes. I always check the submit to mozilla checkbox when it crashes but that doesn't help me solve it.
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