Device doesn't recognize battery

Hi, I am using the BB Curve 9360 and I stumble upon a serious problem. After doing a regular battery pull, my device doesn't recognize the battery anymore. It shows the battery with red X huge centre of screen each time I put it back in. Now I can't use my device anymore and I just used it for 1 year. I updated to OS 7.1 bundle 1647 last week and then this problem shows up. I'm stuck. Help me please

Hello sijalee2
Welcome to the Community
A battery is required for our devices it will not damage our Battery .As in your Case it may be possible that your Battery is Completly Drained out so if possible arrange a good quality fully charged BB Battery to if the problem is within your device or the Battery itself.Also try Charging your Old battery for a minimum 4 to 5 hrs and see if it works
Prince
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