Device drivers not installing - therefore not recognised by iTunes
Hi,
Desperately seeking some help with this. Purchased a new iPad 2 couple of weeks ago.
Plugged into laptop to sync with iTunes (already have an iPhone so just wanted to sync some of my content to new device)
The device didnt materialise in iTunes. Now since the new update I hadn't upadated iTunes to version 11.01 or my iPhone to iOS 6 - with the ipad already operating on iOS6 I thought this might have been due to iTunes not being up to date.
So tried to update iTunes - here the problems began.
I cant even remember what happened first, but the update didnt work, and after searching these forums I gathered the safest thing to do was to uninstall iTunes and quicktime and re-install.
I hadn't researched in enough detail to realise about all the other programmes that needed uninstalling as well as the bits that the windows uninstal leaves behind in the registry.
Eventually (took ages) I managed to get around this using Revo uninstaller and completely uninstalled everything and succesfully re-installed iTunes.
It appeared to work fine, update succesful etc..
Then plugged in the iPad and to my dismay still no joy.
After monitoring 'the device driver software is not correctly installed'.
I have scoured these forums for this problem and I think I have tried everything and still no luck at all.
I have re-installed itunes (again - 3 times since the first succesful re-install)
I have run through the iPad troubleshooting assisstant.
I have attempted using device manager to point the system to the driver in Program Files - this just times out, attempted using MSCONFIG to identify any conflicts and no joy.
Attemped launching in another user account on the computer with Admin priveleges - nothing works.
Have obvously tried all USB ports, old and new cables, resetting device etc
Final idea was a warning code Ive had come up upon launch of iTunes after updating:
"Warning! The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
I reinstalled the driver for this using regedit but still nothing.
Have also just checked and the system doesn't recognise my iPhone either, which has been synced with this computer hundreds of times in the past.
The decvices do not appear in computer, only device manager with their name (i.e. IPad) with a question mark/warning sign next to it.
Im using windows 7, 64 bit.
Can anyone help, please - before these nice Apple products get thrown from the window - swiflty follwed by my laptop - and I become a technology free monk?
Apologies if re-posting but I cant find anything identical or anything similar that solves the problem and have had enough of it now!!
Only option I can think of is a complete windows reboot which I really don't want to do - especially as I suspect the problem is to do with the Apple software on my PC (which is why Ive posted in iTunes as opposed to iPad)?
Any assistance greatly appreciated, happy to provide more info if helps?
Many thanks
Anyone able to help with this?
Similar Messages
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I have the same problem as many other users: updated iTunes on Windows 7 on Jan 26, 2014 and iTunes does not open. First message "unable to locate component- MSVCR80.dll was not found" then "iTunes was not installed correctly. Please reinstall iTunes - Error 7 (Windows error 126)". When will Apple fix this? Don’t feel like uninstalling all Apple software and then re-installing it as suggested, as I am on a terribly slow internet connection while travelling in the DR Congo.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I just tried to install latest iTunes version and install failed. A pop-up stated "iTunes was not installed correctly. Please reinstall iTunes. ERROR 7 (Windows error 1114)." I have a decent-sized iTunes library that is not backed-up to the cloud. How can I either get back to the previous iTunes version that was functioning OR install a new version without losing the Library?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
iphone wont sync, says software is not installed, asks me to unistall itunes and install 64 bit version, done, nothing happened. Any suggestions?
See also TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, and TS4062: iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing.
tt2 -
This copy of iTunes is corrupted or is not installed correctly. Please reinstall iTunes. (-42037) this is the error message i get when trying to open itunes. it wont let me download another version
First uninstall your copy of Itunes--http://www.tekrevue.com/tip/uninstall-itunes/ (make sure you empty crash) Then you go to the applications website and reinstall it. Dont worry about losing any of your music because thats in a separate folder. Thats it---it works.
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While having a perfectly running iTunes and all programs associated, I was notified of the iTunes 10.4 upgrade. After following typical directions, I have had nothing but trouble. First “iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5)” occurred. Following directions found at https://discussions.apple.com/message/15087646#15087646, I now get the following “iTunes.exe - System Error The program can't start because AVFoundationCF.dll is still missing from your computer. Try reinstalling the program to fix this problem.”, Along with “iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126)” I am running Win 7 Ultimate 64 bit on HP TouchSmart tx2-1275dx. I was one week away from buying an iPad but not if this is what I have to deal with. Please help
I actually managed to resolve this on my own by downloading iTunes from the Apple website and reinstalling iTunes that way. Here's the link: http://www.apple.com/itunes/download/ That should fix your problem. Good luck!
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I can not install the newest version of iTunes because of a file that can not be found. This is what I am seeing:(The feature you are trying to use is on a network resource that is unavailable. C:\Documents and Settings\Aubrie\Local Settings\Application Data\Apple\Apple Software Update\)
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
when i go to open up itunes this message appears "This copy if itunes is corrupted or not installed properly" If i remove itunes will i lose all my bac ups?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
When starting Window XP on my laptop (which was connected, in the past, in a wi-fi network now no more available) appears immediatly this allert: "iTunes Helper was not installed correctly. Please reinstall iTunes. ERROR 7."
Reistallation of older or up to date iTunes versions is impossible because: "Installation package iTunes.msi is located on a network resource not available" and because "It is impossible to remuove thew previous verson of iTunes. Impossible fto find the path."
Someone can help me ???
Thank,
GeraldTake a look at iTunes for Windows: "Error 7" message when opening iTunes. Perhaps your .NET Framework needs a repair.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I tried to run the new update to iTunes and I got the error....iTunes was not installed properly. Please reinstall iTunes. I have tried that twice with no success. Anyone have any ideas what the problem is?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I had to reinstall my Itunes account and after installing received this error: This application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix the problem.
The other error message that displayed after I tried to reinstall it was "Itunes was not installed correctly. Please reinstall Itunes Error 7 (Windows error 126).
Any assistance with correcting this matter is greatly appreciated. My ipod is fine, I just need to reinstall Itunes on my computer.
Thanks,There has been a lot of that lately, try following the instructions of tt2 in https://discussions.apple.com/thread/5822086 to fix it.
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My intunes stopped leting me connect my ipod or nconnect to the itunes store. So I uninstalled itunes and all apple software an tried reinstalling several times. After each instal I get the following error message.
"iTunes was not installed correctly. Please reinstall iTunes."
error 7 (windows error 126)iTunes for Windows: "Error 7" message when opening iTunes
For error 126: http://support.microsoft.com/kb/959077 -
I just tried to install the iTunes update 11.4.1 and keep getting error messages. I have never had this issue before over many years of using iTunes and getting updates to the software. I have removed the iTunes from my computer and reinstalled it but keep getting the errors. Here are the error statements: "Runtime error: Program: C:\Program Files(x86)\iTunes\iTunes.exe; R6034; An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team. iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 1114)
Follow the instructions of tt2 in https://discussions.apple.com/thread/5822086 and note to run as admin
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ITunes was not installed correctly. Please reinstall iTunes. Error 7
Help me!!
I have Windows Vista, 64bit.
I keep getting this error whenever I try to install iTunes: "iTunes was not installed correctly. Please reinstall iTunes. Error 7"
I read a lot of posts online on this problem, and tried everything, but nothing helps.
I completely removed iTunes, QuickTime, Bonjour, etc. from my computer, cleaned the registry, manually erased all the leftovers from folders like Program Files, Common Files, etc.
All this and nothing. I keep getting the same error whenever I try to install iTunes.QuickTime isn't working as well.
I'd be happy to hear if anybody has a solution.
Thanks
Message was edited by: ranmOkay ... damaged file in one of the associated programs (usually Apple Application Support) is still our most likely bet, even though you've already covered that territory.
Doublechecking ... was this the article you used for your complete uninstall/reinstall?
[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
... unfortunately, it's still not accurate for 64-bit systems. In particular, it can leave dodgy Apple Application Support program files (in particular) on your system, which is consistent with a persistent error 7.
So perhaps try the complete uninstall/reinstall again, with the modifications suggested in the following post:
http://discussions.apple.com/thread.jspa?messageID=12136253�
Any better luck with the 7 after that? -
Attempted to update iTunes on January 23rd and it appeared to install properly. When I tried to open iTunes on January 24th, it would not open and gave me an error message that said "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126)" I then tried to reintall iTunes and it again appeared to install properly but when it attempted to open, I was given the same error message.
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever
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