DEVICE ERROR 365- HARDWARE PROBLEM !!!!!

Hi all, thanks for you help.
1. I plugged my charger into my Blackberry 8900, return to it and the phone turns off. 
2. I reset it- pulling the battery out, putting it back in. 
3. It then says: DEVICE ERROR 365: RESET 
4. I've tryed to reload the OS on my blackberry but my mac and bb desktop software says :Cannot connect to bb. So I cant update it..NOTHING  !!!
5. I called the carrier of the phone - ORANGE. They say that device 365 is  a hardware problem- need to buy a NEW blackberry -_________-. 
Would I be able to send the phone to Blackberry for repair or to have it replaced ?. 
PLEASE HELP....If there is a way to fix the hardware please help me. 
Thank you 

Ignore Orange for now. They should know better.
Follow the directions in this link below:
Article ID: KB10062 BlackBerry device error 365
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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