"device failed to respond properly" error

I have a mac mini sans dvd burner. Thus, I was happy to get a Plextor PX-740UF dvd burner in the mail. The fun stopped once I tried to burn a dvd. I have gone through 10 dvd's so far with no luck. I have been reading this forum trying to find a solution. I have tried Verbatim DVD-R lately. I saved a disc image and tried to burn it with the disk utility. Everytime I get the following error: Unable to burn "name.img" - the device failed to respond properly, unable to recover or retry.
iDVD keeps giving me a multiplexor error. Nonetheless, I don't understand the error from disk utility. Why or how could a device fail to respond? Any other suggestions? Thanks in advance.

Are you doing it right? see below:
File/Save As Disc Image...
http://docs.info.apple.com/article.html?artnum=164927
This will isolate any encoding/burning issues you may encounter. Once the disc image is created, double-click the .img and burn the virtual disc that should appear on your desktop, using Toast to burn the DVD. Disk Utility to burn the .img file. Usually, you can select a burning speed in Disk Utility.
There are variations to this process based on which OS X you are using...
Open Disk Utility (in Utilities folder in Applications folder), click on the virtual disc (maybe the .img) in the left-hand window. Click the Burn icon. A new window should drop down and your SuperDrive tray will open after clicking the Burn icon. Insert a recordable DVD. (Verbatim DVD-R preferred by me.) Click the Close button. Wait. Select a burn speed. Then click the Burn button.
-->If the virtual disk selection won't allow you to click the Burn icon, use the .img file instead. This may have changed in 10.3.9 and did change in Tiger.
Also, you can use DVD Player to play the virtual disk to check your iDVD project before burning to DVD. Launch DVD Player. File/Open VIDEO_TS (Open DVD Media... in Player 4.6). Find the VIDEO_TS folder and open that. (The audio folder is for DVD-Audio disks.)
http://docs.info.apple.com/article.html?artnum=93006

Similar Messages

Burn fails: "The device failed to respond properly, unable to recover or.."

Hi all,
Whenever I try to burn a disc with iTunes (I'm backing up my whole library), I get this error: "The device failed to respond properly, unable to recover or retry." I'm using MBP and the SuperDrive is Matshushuita UJ-857D.
Anyone know what's going on? I've tried 4 different discs and SuperDrive has destroyed all of them so far
Thanks!
Nick

same thing is happening to me... first my superdrive would hang and i would have to force a restart... now i bought a BRAND new lacie external dvd burner and i am getting "The device failed to respond properly, unable to recover or retry." it looks like all the posts dealing with this are fairly recent... probably an OS problem... hello??? apple???

"The attempt to burn a disc failed. The device failed to respond properly"

Hello everyone,
I have suddenly developed a problem when trying to burn a CD. I get the "Checking playlist" and "Initializing" messages, and then Writing...(the name of the first track)", but about 20 seconds later, just when seems as if it will start burning, the CD is ejected and I get the following message: ""The attempt to burn a disc failed. The device failed to respond properly, unable to recover or retry."
I have browsed the forums here and it seems that many other people have had similar problems. I am running a Powerbook G4, OS X version 10.2.8, iTunes 6.0.5.
I have used several different brands of media, and many slower burning speeds, but nothing helps.
I can still listen to CD's with my computer, just not burn anything.
My computer is about 5 years old. Do you think that this problem is suddenly occurring simply because my optical drive needs to be replaced?
Also, another issue, possibly related, but maybe not, is that, after my burn failed for the first time, I put in a completely different CD to see if it would play. It did, but instead of listing the correct tracks on the CD, it showed the tracks of the previous playlist that had the failed burn.
For example, I imported the tracks from one CD into my Library, then moved them to a playlist. When I tried to burn the contents of that playlist to a CD, I received the "attempt to burn failed" message that I previously described.
Then, I inserted a completely different disc, but iTunes read it as having the same contents of the playlist that had failed to burn, but when I clicked on the track titles, they played from the new CD that I'd inserted, not the failed playlist. So although the titles indicated that I was working with the failed playlist, the media that played was from the new CD.
Any suggestions would be greatly appreciated!
Sarah
Powerbook G4 Mac OS X (10.2.x)
Powerbook G4 Mac OS X (10.2.x)

I'm having a similar problem. In my case, the problem started about two months ago. I regularly update software. Currently I'm at 10.4.10 and iTunes 7.3.2(6).
In my case, I'm trying to backup recent iTunes purchases. I'm unable to burn CDs with the original combo drive (CD) or my internal NEC burner (DVDs). I get a series of coasters. Occasionally .Mac Backup fails as well. Toast 7 works fine. Even stranger, I can burn 1 DVD successfully with an external Pioneer DVD burner (4x) USB 2 using iTunes. (I have a belkin USB 2 card) Multiple DVDs fail. I recently switched to this PowerMac from an iBook and several preference files were copied with my home directory during the transition. The external drive was used with the iBook, but not on this system before which may lend to the preferences file as a possibility.
However, I find it odd that my external drive works and both internal drives are failing. I was suspecting the IDE controller on the logic board, except that Toast works. This logic board is not as old as the computer. It was a replacement in 2005 when an after market ATI card fried and took it and the power supply out. At first I suspected a hardware problem and replaced the IDE cable which looked warn. The NEC drive is about two years old and the combo drive is the original. They are on the same controller.
In my case it is certainly possible the drives or controller are starting to fail. I wonder if anyone else might have an external cd/dvd drive they could test that are having the problem.

Disk Utility: Burn error: 0x80020022 The device failed to respond...

I've been working on archiving a ton of video to DVD. I'm using Dual-Layer discs to minimize the amount of physical storage space needed for the finished project. I burned several discs in iDVD in July and regularly received errors. Then the drive suddenly stopped loading any type of media. Anything I inserted would spin briefly and then eject. Repaired permissions and followed steps outlined here and here. Took the Mac back to the store where I bought it (sadly, not an Apple Store - nearest one is 12 hrs away) where naturally it performed flawlessly for the store rep.
So I took it home and resumed burning, now saving as a disc image (ignoring iDVD's warning about the performance of DVDs burned this way) and using Disk Utility, since iDVD didn't seem to be reliable. Burned about 25 discs, error-free, in this fashion, then three days ago, got the error: "Unable to burn “Disc 19.img”. (The device failed to respond properly, unable to recover or retry.)"
Retried the same image, and it worked. Then burned two more in the same fashion with no errors. Today I got the same error again. Logs are identical for each failed burn, except for the time span between certain lines.
Price of DL media being what it is, I'd hate to keep ruining discs if there's something I can do to avoid it. I suppose it could be bad media, but it seems odd that I'd get two bum discs that close together after burning so many without issue. Checked the site and the forums, and there doesn't seem to be any answers. Does anyone have any ideas? (Other than "try a different brand of media." I've got a buttload of these discs and it's too late to return them now.) Even if it just helps determine where the issue lies. Warranty will be up soon, so if it's hardware related, I need to get it taken care of quick.
Media: Philips DVD+R DL 8x
*Drive info:*
HL-DT-ST DVDRW GS21N:
Firmware Revision: SA15
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: Insert media and refresh to show available burn speeds
DiscUtility.log:
2009-10-03 08:54:01 -0600: Burning Image “Disc 22.img”
2009-10-03 08:55:15 -0600: Image name: “Disc 22.img”
2009-10-03 08:55:15 -0600: Burn disc in: “HL-DT-ST DVDRW GS21N”
2009-10-03 08:55:15 -0600: Erase disc before burning: No
2009-10-03 08:55:15 -0600: Leave disc appendable: No
2009-10-03 08:55:15 -0600: Verify burned data after burning: Yes
2009-10-03 08:55:15 -0600: Eject disc after burning
2009-10-03 08:55:15 -0600:
2009-10-03 08:55:15 -0600: Preparing data for burn
2009-10-03 08:56:30 -0600: Opening session
2009-10-03 08:56:35 -0600: Opening track
2009-10-03 08:56:35 -0600: Writing track
2009-10-03 09:01:37 -0600: Finishing burn
2009-10-03 09:02:37 -0600: Closing session
2009-10-03 09:02:38 -0600: Finishing burn
2009-10-03 09:38:37 -0600: Burn failed
2009-10-03 09:38:37 -0600: The device failed to respond properly, unable to recover or retry.
2009-10-03 09:38:37 -0600: Additional information can be found in the ~/Library/Logs/DiscRecording.log log file.
2009-10-03 09:38:37 -0600: Unable to burn “Disc 22.img”. (The device failed to respond properly, unable to recover or retry.)
DiscRecording.log:
Disk Utility: Burn started, Sat Oct 3 08:55:15 2009
Disk Utility: Burning to DVD+R DL (CMC MAG D03) media with DAO strategy in HL-DT-ST DVDRW GS21N SA15 via ATAPI.
Disk Utility: Requested burn speed was 47x, actual burn speed is 4x.
Disk Utility: Burn failed, Sat Oct 3 09:37:15 2009
Disk Utility: Burn sense: 4/44/90 Hardware Error,
Disk Utility: Burn error: 0x80020022 The device failed to respond properly, unable to recover or retry.
Message was edited by: Weasel42

I have encountered the same problem. I have a Mac Book Pro from 2007, and it has gone through 3 DVD writers so far, all of which have ruined DVD+R DL disks. I have occasionally been able to burn one, but usually during verify, I get this error message:
Communication to the disk drive failed: 0x8002022
And disk utility fails with a "Invalid B-tree node size" error
Oddly, when I try to burn a disk near capacity (6.5Gb or more) it is more likely to fail than if I burn a smaller disk.
I've been using Memorex DVD+R DL disks, but I have used other brands in the past but they have failed, too. Out of about 50 disks so far, I have had success with about 5.

Firefox 3.5 was downloaded fine, but when I try to open firefox page, "the application failed to initialize properly" error sign comes up.

I've been using firefox fine until now. But when I launched firefox page today, suddenly "The application failed to initialize properly (0xc000007b). Click on OK to terminate the application." error sign came up. So I downloaded and ran firefox again, and tried lauching, the same error message. Thank you for your help.

Try:
* http://kb.mozillazine.org/Profile_in_use
* https://support.mozilla.com/kb/Firefox+is+already+running+but+is+not+responding

2009 the attempt to burn a disc failed; the device did not respond properly

Hi.
I've been reading through this very forum, and since 2001, mac users have faced the same issue with burning CDs on a newly update version of itunes. I recently downloaded the new itunes 9, as it was provided in my software updates. EVER since September 9th, 2009, I can no longer burn my playlists onto the appropriate CD-R's, and CD-RW's. I thought it was me. Then I read the entire forum on this very problem. Apparently, apple has done nothing with the situation. I decided I didn't believe that apple wouldn't NOT have a solution to this problem, seeing how the majority of the posts occurred between the years of 2001-2006.
I called apple a few days ago and spent an hour on the phone talking to technicians and apple support people about this problem. I thought 'hey, this is great I can finally get this problem resolved'. But, no. Instead they gave me a case # and told me to just restart the computer. Unfortunately, this did absolutely nothing. They then told me I would have to take my computer to the nearest apple store, which is not a convenient place to get to, and have an apple support employee look at it there.
SINCE this problem is recurring, does anyone have new information on how to solve this? I just wanted a CD and now I'm getting to the point where I've tried a MILLION different types of CD recordables (by that I mean brand) with no resolve. Please, please help me.
I don't even care about the CD anymore to be honest. I'm so fed up with trying to figure out why this happened that I could care less. I am more focused on finding a solution. Has anyone tried to un-install their newly updated itunes version after this happened?
Hm. Please keep me posted. Thanks & take care.
-G.

William Kucharski wrote:
If it's a medium write error there's nothing iTunes or Mac OS X can do about it - it's a fault within the drive for whatever reason - aging laser, dusty lens, bad disc, etc.
Frustrating perhaps, but it's the drive's firmware that generated the media check, not the operating system or iTunes.
I'm getting a similar, but slightly different error message; however I think the issue might be the same and I have to respectfully disagree with William that it's the drive and NOT iTunes.
I can burn onto DVD using iPhoto with no problems. I can burn onto CD (even the CDs iTunes rejected with the above error message) using Toast Titanium 10 with no problem. If my drive was at fault I don't believe I would be successful burning anything. I only have trouble in iTunes--when I didn't have problems before.
In a way I'm glad to have this problem as I've discovered Toast 10T is faster and better for burning to CD anyway. I'm just lucky that I have it. What about everyone else that is having this problem? They shouldn't have to go out and buy other software to do something that iTunes is supposed to be able to do.

Installing update resulted in error message MS VCR80.dll not found, Apple mobile device failed to start

Can you help with error message on installing itunes on Windows XP: error message MSVCR80.dll not found. Apple Mobile Device failed to start. Error 7 Windows error 126.
Deleting itunes and reinstalling does not fix it.

Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

Windows 8 USB recovery fails with CTOERROR.flg error

Windows 8 recovery using HP supplied USB recovery device failed with CTOERROR.flg error.
[22:53:29.29] ChkErrBB.CMD : Detect some error during PININST_BBV.
[22:53:29.31] ChkErrBB.CMD : Check c:\system.sav\logs\BurnBootWarn.log
[22:53:29.31] ChkErrBB.CMD : or, check c:\system.sav\logs\BurnBootMerge.log
I have tried all the scenarios which are described in this forum but no success.
Can anyone suggest to which date should i reset the BIOS or anyother workarounds??
I have run diagnostic tests on Memory and Disks and both are fine.
* There is a big problem with the HP recovery manager which fails to recover windows. Many have reported in this forum and other forums....but HP has failed to attend this issue and fix the problem in their recovery manger or atleast show a workaround to restore the windows.
My laptop was drastically slow after the reinstall from the HP support.....and now when i decided to reset and recover the windows.....it fails. Unfortunately my laptop is out of warranty.
This is pushing me away from any HP and will never ever buy or recommend anyone to buy a HP product.
History about previous issue with this laptop:
Order # BDRN598901
Order # BDTP356101
* I had an issue with the HP recovery manager in creating recovery disc. I did contact the HP support as my warranty was still in place. They took my laptop and reinstalled the OS and sent it back to me.
Even after that i could not create a recovery disk and they send me a USB recovery device.
Service Order Product Service Event Order Status Estimated Delivery Date *MM/DD/YYYY Track this Shipment
BDTP356101 USB - WINDOWS 8 64B RECOVERY KIT SW FULFILLMENT POSTAL DELIVERY GROUND Shipped 05/05/2014 POSTAL SERVICE (STANDARD)
Service Order Product Service Event Order Status Estimated Delivery Date *MM/DD/YYYY Track this Shipment BDRN598901 HP ENVY 4-1115DX TouchSmart Ultrabook BOX PLUS PICKUP & REPAIR, 2 DAY SHIPPING Shipped 04/30/2014 FED-EX NEXT DAY (AFTERNOON)
Thanks,
KB29

Set the date in BIOS to 1/02/2012. Save & Exit. Boot with Recovery, let it run through the process- but on the first reboot initiated by recovery enter BIOS again to insure date is still set to 2012. If not change it again, then let recovery resume.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Add Device Failed to NCS 1.2.1

Hi,
I tried to add device (Cat 6500E) to my NCS.
But when I wanted to add, I got message that the device failed to add.
the error messages were:
Add Device Failed.IP address already exists as an interface address.
Help please.

The battery drain issue started when I updated my iphone 4 to the IOS 6.1.2.
The battery will go from 100% to 0% in about 3 hours !!!
I called Apple support and they told me that they are not aware of an issue affecting the battery with the latest update. They did a diagnostic test on my iphone and found that my battery is healthy. Then then recommended that I backup my iphone, restore the factory settings and recover after that. In other words, delete everything off my iphone and reinstall everything all over again. I waisted a couple of hours doing that and .....I still have the issue of the battery drain.
I finally discovered the problem, and thus the solution!
To solve this issue, do the following:
Settings ---> Mail, Contacts, Calendars --->Fetch New Data ---> Advanced
Now click on your hotmail account or your company email account (anything in that folder other than yahoo, gmail or aol),
Change the setting from Push to Fetch !!!
And Viola ! Problem will be solved !
The problem seems to be that the mail exchange (i.e. microsoft, hotmail...etc) keeps checking and pushing emails from the exchange server every second (continiousely) and this is causing the battery to drain.When you change the setting to Fetch, then emails will start downloading every 15 min; but at least your battery will hold charge as it is supposed to do, until Apple comes up with 6.1.3 that hopefully will fix this issue.
Good luck. Hope this works out for you folks hence it sure did work for me this morning and it sure feels great.
Cheers !

I downloaded newest itunes version and it would not install properly and now i can't open it. i have removed and reinstalled several times. i get error 7 (windows error 126) something about apple mobile device failed to start. anybody having this problem.

i downloaded newest itunes version and it would not install properly and now i can't open itunes. i have removed and reinstalled several times. i get error 7 (windows error 126) something about apple mobile device failed to start. what can i do to fix this problem besides restoring system to an earlier date

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

The latest version of iTunes did not install properly on my Windows 7 PC. I am getting the following error message: "Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services." Can anyone help?

The latest version of iTunes did not install properly on my Windows 7-64bit PC. I am getting the following error message: "Service 'Apple Mobile Device' failed to start. Verify that you have sufficient privileges to start system services."
I have tried the following troubleshooting steps without success:
Restart PC
Uninstall iTunes and attempt to reinstall
Verify that I am signed in as an administrator
Download and save iTunes64Setup file, right-click, and run as Administrator
Disable Norton antivirus software
Any suggestions would be greatly appreciated!

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

I updated iPhoto and now can not burn a cd on iPhoto. I am getting error message: The burn to the SuperDrive drive failed. The disc drive didn't respond properly and can't recover or retry.

I updated iphoto 9.4.3 and now it will not allow me to burn pictures on disc. I am recieving the follwing message:
The burn to the SuperDrive drive failed. The disc drive didn’t respond properly and can’t recover or retry.
I have tried to do a SMC Reset and PRAM reset and it still will not work. Before the update I was burning pics onto the same dics with no problem.
Any suggestions on what to do?
Thanks!

Hey MGRUBE,
Thanks for the question. I understand you are experiencing issues with burning a disc. The following resource may help to resolve your issue:
Disc Burning Quick Assist
http://support.apple.com/kb/ht1152
Thanks,
Matt M.

Vista itunes not installed correctly. Error 7. Windows error 998. Itunes helper not installed correctly. Service Apple Mobile Device failed to start. Insufficient privileges.

OK, spent about 25 frustrating hours so far this weekend doing everything recommended on numerous threads here -- uninstalling and reinstalling itunes and all Apple items. Help?
I am using Windows Vista home premium. After the last iTunes update to 12, it suddenly would not work. I followed, to a T, all instructions to uninstall all Apples software, in the correct order, reboot, download the latest iTunes, run as administrator, plug in the iPhone 5S, let the driver install, and then finish.
Along the way, I received the error that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." I am the administrator and have privileges. (I previously followed instructions from anther thread to change the read-only privileges for Apple folders, but to no avail. I also deleted every file with the word Apple in it after I uninstalled everything.) I did a retry and then an ignore during installation of the AMD error, which I have received 10 times.
The other error I keep getting is: "iTunesHelper was not installed correctly. Please reinstall iTunes. Error 7." I have done that 20 times.
Other frequent error: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 998)."
I followed other threads suggestions to install Windows .NET versions 3.5 and 4.0. No help. I also looked for various specific Apple files in various folders for DLLs, etc. Not present. I have rebooted 50 times and tried different users on my home account as well. Nothing.
I also followed instructions to Manage my computer under "services." Under Apple Mobile Device, the setting is for "automatic." When I try to get it to "start," the error I receive is "Windows could not start the Apple Mobile Device on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion." (I followed previous thread instructions to use the CMD prompt to stop it. That caused problems because the status was then "stopped," but I was able to restart it later once I figured that out -- but with the 1053 error again.)
I think I've tried every suggestion in every thread for the four errors I keep getting (AMD failed to start; iTunesHelper Error 7; Windows error 998; and AMD Error 1053.) I am fresh out of ideas and very frustrated. I mostly want to make sure I don't lose my music and photos, which I was about to sync.
The only other thing I see that is strange on my computer (which I discovered along the way) is that I cannot receive automatic windows updates and have not had an update since 2012. My iTunes worked a month ago, so that was obviously not a show-stopper in the past, but perhaps there is a Vista update I need for iTunes 12? I have service pack 2 for Vista. I have followed all threads to try to set my windows to automatic update, but no joy there either. It checks for updates and then fails. I followed instructions and did run an installation to install windows automatic updates, but that doesn't work either. I tried 10 times. It runs and takes a while, but is never able to successfully update windows. It says "checking for updates" for a while. Then it dies. My last update was 6/19/12 (failed) and it says the most recent check was 6/22/12, but I have tried 20 times on 10/31/14 and 11/1/14.
When asked to "Install new Windows Update software" to check for updates, I have done so 10 times. It downloads and installs, but never works.
It's an old Dell desktop computer from 2006, and I'm using an iPhone 5S. I am fresh out of ideas. Anyone really smart here?
Thanks.
Tristan

Upon latest reboot, I also received this error message: "The application failed to initialize properly (0xc0000005). Click OK to terminate the application."
Then I got the iTunesHelper not installed correctly error again.
Then the "Windows can't check for updates" error message.
Then "Apple Push has stopped working." Then a quick DEP error message that disappeared but said something about Apple Push being closed.
I'm also getting denials of service logged by McAffee. Not sure if I'm getting a virus/attack or not.
Not sure if it's a problem with my old desktop machine, my Windows Vista updates, or iTunes, but I'm very frustrated and out of ideas to try.
Thank you for your help!
Tristan

AV failure... "Failed to respond" error

Been suffering from this "failed to respond" error for attempted video connections for some time now. Never quite got a solution for it. I have a PB 12" and iMac mini routed at home through a Netgear WPN824 unit, and now adding a MacBook. We could AV chat at home b/n the Macs (no big deal) but just can't get a connection outside with my in-laws. We used to be able to do this successfully under an earlier version of 10.4.x, but this "failed to respond" error has plagued us for the last few 10.4.x OS versions.
I am just wondering if the Netgear router is an issue? Would a Linksys unit be the solution? Can anyone with a similar experience report whether the issue is somehow related to Netgear's implementation?
Thanks.

Hi Ralph,
Thanks for your comment.
Somehow I'm very curious about this "did not respond" problem.
Especially since it is a problem that occurs not concistently.
It seems that it works now and then (ichat av), and very often it works
stable for quite sometime. Then suddenly the "did not respond" issue is back again and nothing can be done to fix it. When you try later (without changing any settings) it is working like it should again. So I would call it non-repeatable.
The problems started when osx updated to 10.4. I know it is not an elegant solution but the effort is minimum and the previous os is stable under any circumstance. Any idea when Apple has a fix for this, it is an Apple software problem. Can imagine it would save guys like you lot's of time and brainpain.
Regards,
JPM
Hi Jan,
Welcome To The Apple Discussion Pages.
That is one solution. Normally it is for devices
like the Zyxels that for some reason does not like
iChat on port 5190 or for modems that Port Forward
AND specify Protocols leading to conflicts when port
5190 needs TCP and UDP.
As the original poster is connecting what looks like
three computers to the 'Net now he would be better
served by Port Triggering or UPnP.
As it is a Netgear it may need UpnP turned Off and On
twice before it works properly (Netgear quirk). If
he is using Port Triggering we will need to check the
setigs he has.
Defcom has Netgear DG834 variant that works. I have
a Linksys (Router) that works.
5:13 PM Saturday; June 3, 2006
MacBookPro 17", G5 quad, G3. Mac OS X (10.4.6) G5 Quad, G4 powerbook, G3 powerbook

PCI DIO 32HS (6533) Suddenly giving "The device is not responding to the first IRQ level" error, and no longer functioning.

Greetings NI folks,
I'm an oceanographer, and have an sidescan sonar data aquasition computer running Windows XP SP2, and NiDAQ 7.0 (Legacy). For several years, this machine has worked flawlessly, but today, I booted it up to test the system for an upcoming job, and I got some strange errors in our sonar program. I tranced the problem to our NI-6533 PCI-DIO-32HS card. I launched NI Automation Explorer to test that the card was responsive, and when I click the "test panel", I get an error: "The device is not responding to the first IRQ level." Continue (yes/no). If I click yes, I can test the digital i/o's, but nothing happens, and all the tests fail (nonresponsive). I tried moving the card to another PCI slot, tried forcing it to have a specific IRQ that was unused by anything else, and finally tried moving it to another computer that had never been used with the DIO card. I'm still getting the error, and the card is nonresponsive. I'm at the limit of my abilities, and would like to know if there's anything else I can do, or should we send the card back to NI for repair/diagnosis.
Thanks.

Duplicate Post
Best Regards
Hani R.
Applications Engineer
National Instruments

"device failed to respond properly" error

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