Device had a problem connecting to the server

Hi,
I've just got a new blackberry curve. It was on O2 originally but has been unlocked so I can use it with my Virgin account. I have managed to set it up fine except that when I go into email settings to initialise the application is says "your device had a problem connecting to the server".
I never actually used it with the O2 network although there is an email in my inbox from Blackbery registration saying "your handheld has been registered with the wireless network".
Any help greatly appreciated!

Hi ekatedelaney,
Welcome to BlackBerry Support Community Forums.
You may need to setup your email from your new provider's website via computer. http://bit.ly/g124JI
If you are still unable to do this you may need to contact your wireless provider for assistance.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

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    I tried to use bbm and it was failed , then i tried to set up email then i got an above message , pls advice me solve the problem .

    kp_1 wrote:
    I am trying to set up email on my 9720. 
    The email works properly on my Z10 but I need the 9720 to work too so that I can access it using a local carrier when working abroad.
    All other features seem to be working properly.
    I keep getting the 'Your device had a problem connection to the server' meesage.
    Hi @kp_1! Welcome to the BlackBerry Support Community Forums!
    Do you have an exisiting BIS plan on your 9720?
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    If you have a BIS and you can use other services except for the email, then you need to contact your carrier. This issue may be caused if the carrier has not correctly provisioned the BlackBerry smartphone for BlackBerry data services.
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    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • EMAIL: Your device had a problem connecting to the server?

    I have not received an email to my blackberry for 2 days and wondered if something went wrong.
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  • Email Setup: device had a problem connecting to the server

    Does anyone has a solution for this issue?

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  • Device has a problem connecting to the server

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    Hi and Welcome to the Community!!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Had to restore ipod to factory settings child forgot passcode. did restore and trying to set up and keep receivng messagethere was a problem connecting with the server

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  • HT4628 my time capsule has stopped working - have a green light but get an error message saying "there was a problem connecting to the server..."

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  • Problem connecting to the server Timecapsule

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  • Error message: a problem connecting to the server "DriveMap"

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    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
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  • There was a problem connecting to the server "10.0.1.30"

    In the last couple of days I have started getting the error "There was a problem connecting to the server “10.0.1.30”" popping up on the screen. Nothing to my knowledge has changed and I have no devices on my LAN that have an IP address in this range. All devices IP addresses are 192.168.20.1xx and my router's IP address is "10.106.75.57", subset mask "255.255.255.255", gateway "10.106.75.57", DNS "10.5.80.241 , 10.5.68.232" (Router is NetComm NF2 with attached AirCard 320U USB 3G/4G modem).
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    Vr HL TOS  Len   ID Flg  off TTL Pro  cks      Src      Dst
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      Processor Name: Intel Core i7
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      Number of Processors: 1
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    If there's an icon representing the server in the sidebar of a Finder window, hold down the command key and drag it out.
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    Open the Printers & Scanners pane in System Preferences and delete any network devices you no longer use.
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    Triple-click anywhere in the line below on this page to select it, then copy the text to the Clipboard by pressing  command-C:
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  • The message ~There was a problem connecting to the server "your-447023ae6b".appears when I try to play music transferred from my PC to my iMac. Files were transferred from my PC by a Genius. How do I sort it? Next appointment with genius is 5 days away!

    The message ~There was a problem connecting to the server “your-447023ae6b”.appears when I try to play music transferred from my PC to my iMac. Files were transferred from my PC by a Genius. How do I sort it? Next appointment with genius is 5 days away!

    Hi
    Thanks this has helped me solve the problem.
    I used the Outlook Anywhere connectivity tester you suggested. Selected Outlook autodiscover.
    It told me that it could not resolve things on any of the 4 tests.
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