Device info Stored on BlackBerry App Page

When I try to download new apps, a message states that my device does not support the app.  BBA thinks I have an older model.  How do I change this on BBA?

How are you trying to download apps to your playbook? From memory you need to use app world on the playbook it's lf as downloading via usb from app world is not currently supported. 

Similar Messages

  • Reviews shown on BlackBerry World App pages are inconsistent

    Hi,
    I noticed that most of the time, reviews are not shown on my app page.  First I thought it might be becuase of the settings(Device and Location) available at the top of the page. But no matter what I set, the reviews are not shown. And even if sometimes they are shown, they are inconsistent. Each time I change the setting(Device and Location), redundant reviews are added as shown below.

    I haven't got any response from BlackBerry yet. Guy can you please tell me whom should i contact to resolve this issue? And now, it is not even showing the right screen shots

  • I receive the error "axError.gifSorry, your device does not meet the system requirements that are needed to support BlackBerry App World

    Hi My name is Tibor Madarasi i purchased a Blackberry 8900 brand new i can't install app world i instaled the updates for this phone (v4.2.0.85)still can install app world i receive the error "axError.gif Sorry, your device does not meet the system requirements that are needed to support BlackBerry App World." I'm using O2 network in London UK Please advice me Regards
    Message Edited by MichelleK on 06-15-2009 09:53 AM

    ffbizz wrote:
    I hate this bold 9700 series 2 no carrier and find it to be a pathetic product backed up by even more pathetic support so I have decided to use it as a torch. There is an app for this but it requires app world first. Are you trying to say that I MUST have a carrier and they will resolve this issue but otherwise RIM cannot do anything about their own product?
    Hello and Welcome to the Forums!
    We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
    In addition, but for AppWorld, front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
    As to AppWorld Support (beyond what we volunteer to provide in these forums), that is available via this portal:
    https://www.blackberry.com/CSOHelp/index.do?ft=generic
    If you choose to submit to them in this manner, then please use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums.
    As to your question, RIM and the carriers both participate in AppWorld. My suspicion is that the carriers get a portion of the costs for the apps that are vended via AppWorld -- but that's just my suspicion. Hence, the use of AppWorld indeed requires a carrier (and, indeed, the proper data plan level from them).
    But, AppWorld is merely a portal, vending apps that are (for the most part) developed by others. As such, it is not the only portal in the world for BB apps. There are a few, I think, apps that are exclusively vended via AppWorld...but I think that number is rather small. Consequently, if you desire an app that will allow your BB to function as you desire, you should seek out alternative vending portals. There are plenty.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • BlackBerry App World requires that your device radio is turned on to continue.

    I no longer have a service provider for my Blackberry.  But I want to use it for listenting to Audio Books.  Can I still do this without internet service on the phone itself?
    Initially it appeared as though I could, so long as I had it connected to my computer which was connected to the internet.  Initially, System Check told me that the AppWorld Browser plug-in was installed on the computer, and also that the device was connected to the computer.  It then locked up when trying to load the latest version of AppWorld on the Smartphone.  I've rebooted both since and now it tells me that I need the radio on to perform this task.  ANy ideas?

    Hello mtyler,
    The following article will provide you with more information on the minimum requirements for the BlackBerry App World™ storefront:
    Minimum requirements for BlackBerry App World - http://www.blackberry.com/btsc/KB17659
    Thank you.
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Device info missing from My Account App?

    Did Comcast for some reason remove your devices info from the My Account menu on X1? You use to be able to bring up the My Account App and you could see info about all your devices.

    geek46 wrote:
    gate1975mlm wrote:
    Did Comcast for some reason remove your devices info from the My Account menu on X1? You use to be able to bring up the My Account App and you could see info about all your devices.Yep... they sure did....  See this thread:  http://forums.xfinity.com/t5/X1/My-Equipment-now-MIA/m-p/2557464#U2557464Thanks

  • Hello. After updating my Ipad2 to Ios5 Ive missed some Apps( pages and numbers). What's wrong with my device? Thanx

    Hello. After updating my Ipad2 to Ios5 Ive missed some Apps( pages and numbers). What's wrong with my device? Thanx

    Were the apps on your computer's iTunes when you started the update process ?
    As long as the apps are still available in the store, and you use the same iTunes account as you originally used to buy them, then you should be able to re-download them for free : http://support.apple.com/kb/HT2519 . If you download them to your computer's iTunes you could then try restoring to your backup and see if that restores them and their settings/content - a backup doesn't contain the actual apps, just their content/settings, so for the restore to work fully iTunes needs access to the apps so that it can restore them.

  • Device Info App for N8

    I used a Device Info app for my E71 that would dump all the settings into a file.  Does anyone know if that or a similar app exists for the N8, and if so where to get it?
    Thanks
    Jay

    Hi
    It's from Nokia and Valid..... Read below..
    025.007 only contains some error fixes and is therefore not a mandatory update for N8/C7/C6-01/E7/E6/X7. This means, that not all countries/operators will test and approve this version. The rollout is happening in waves, depending on lcoal testing and approval. If you want to get a notification when the update is available for your phone, please switch on the software update auto check. (You can find it under Options in your phone’s Software Update App.)
    See full post by Yvonne on this update Here
    Ta.
    V
    N8-00,Galaxy Tab 10.1

  • Facebook and Blackberry APP World problems

    I recently updated BBM and after that Facebook and Blackberry APPs not working. Have upgraded the system software, but still no luck.
    Have tried to go to www.blackberry.com/ to download the new version of Blackberry app world, not luck, getting error "A communication failure has occurred. The server may be busy, please try again later. If the problem persists contact your service provider."
    when trying to access Blackberry app world, giving error "A Blackberry Identity update is needed. " and when I click yes, I am getting this "Blackberry Identity installation failed. Please try again later.(80003)
    Is there anybody that can help me, please!!!

    Hello !
    Try connecting to App world after connecting your device to WiFi.
    Or else,
    There is an alternative for your problem to resolve.
    What you do is connect your BlackBerry Smartphone with USB cable to Internet enabled desktop/laptop.
    Go to the link mentioned below:
    http://appworld.blackberry.com/webstore/
    On top right  of the page there is a option "Sign In".
    Login with your BlackBerry ID and password.
    From here you can download all as you do it for Appworld.
    Hope this resolves your Problem!
    If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
    Thanks.

  • Blackberry app world wont upgrade

    Hello, Kindly assist as i have been trying to upgrade my blackberry app world for days now. when i click on the icon , it takes me to the the homepage but when i click on upgrade today icon, i get sorry, your session has expired. please close all your browser windows. Apart from the page i am on, no other page is open.. I even tried going through by having the link sent to me via mail(if that could help) but i still got the same message. i will be grateful if i could get a quick response/solution to this problem. Thank you Oh by the way, my device is a storm 9530

    Hi taiwokeshinro
    Welcome to BlackBerry Support Community Forums
    Can you try it again in this manner :
    On your device > Go to Options > Application > locate and delete any existing version of BlackBerry world from there.
    KB10040  :How to view or remove installed application on a blackberry smartphone
    Once you have deleted from there , reboot your device by removing the same while your device is Powered On , wait for a min. then reinsert it back.
    Finally after reboot use your BlackBerry browser and browse to www.blackberry.com/appworld/download and download the most recent availble .
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Cannot update blackberry app world. It shows some weird error.

    Here is the story. I was using os7 and and 2 days back I upgraded it to 7.1. As usual after upgrading the os, I updated pre installed apps. Like Facebook and bbm and did a re start. After re staring I found that there is no Facebook and bbm icon. I went to app world and searched for it. At the bbm screen there was no button, no re install, delete or anything. On facebook page there was a re install button through which I re installed it and again did a re boot. But again the same thing. So I though of re installing the firmware. I wiped the device via bbsak and installed the firmware via loader.exe (later I also tried with blackberry desktop manager). Now after upgrading when I went to update my app world, it re directed me to browser where I clicked download and then an error came up. I have attached a pic. Now I am unable to upgrade my blackberry app world. I tried several things like removing app world and again trying to Download it from browser, re installing firmware, downgrading and then again upgrading to 7.1 but all in vain. Please help, as I don't have any clue what's wrong and what to do. <br />
    P. S: It's my first blackberry, and I bought it unlocked 5 days back. And I don't use BIS. I tried downloading app world via WiFi and via mobile data.<br />
    <br />
    Here is the error shown<br />
    <br />
    Error: Invalid manifest or application descriptor. <br />
    <br />
    The &quot;MIDlet-Name&quot; attribute is missing<br />
    <br />
    Posted via the CrackBerry App for Android

    Hi and Welcome to the Community!!
    Please try this sequence:
    1) Remove both AppWorld AND the Identity App from your BB
    KB10040 How to view or remove installed applications on a BlackBerry smartphone
    If it requests that you reboot the BB, do so
    2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
    3) Install (on your BB) a fresh copy of AppWorld (during which a fresh version of the Identity App should also install)
    http://blackberry.com/appworld/download
    Again, if it requests to reboot, do so.
    4) Do another Batt-Pull reboot
    5) See if it now works.
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    Knowledge Base Updates
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  • BB Pearl 8130 "access not allowed!" when trying to download Blackberry App World

    Hi, well I am trying to download blackberry app world onto my blackberry pearl 8130 and whenever I try to download it it goes through the language prompts but then goes to a page with "access not allowed" My device software is v4.5, I am currently in Canada, I have the data plan, I can use the internet browser and my carrier is Telus. All help is appreciated, please and thank you!

    Hi and Welcome to the Forums!
    "Access Not Allowed"? Is that the precise and exact message? If not, please do provide the precise message.
    Please check this page to ensure you meet the minimum requirements (including if it is available in your country):
    http://na.blackberry.com/eng/services/appworld/download.jsp
    If it is available in your country and you feel you meet the device-level system requirements, then contact your carrier to ensure that you meet the service plan (from them) requirements for access (via their network) to AppWorld. Generic data plans, even unlimited, are usually not sufficient...a specific BB data plan is normally required.
    Lastly, do be aware that AppWorld is merely a portal, vending apps developed mainly by others. As such, it is not your exclusive procurement source -- there are others that you can try (e.g., Handango, Handmark, BPlay, GetJAR or Mobihand). I have found that there are very few apps that are exclusive to AppWorld. You can search the on-line catalog and then search out other procurement sources, including quite often the developer website itself.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • MY BLACKBERRY APP WORLD DOESN'T WANT TO WORK!

    For some reason everytime I try to go on to blackberry app world it always says "upgrade your service to a plan that includes browsing and discover a world of possibilities at blackberry app world, contact your service provider for more details" .. I have deleted it and re-downloaded it and it has continued to say this so somebody please help me fix it because it is very annoying! .. Thank you

    Are you on a generic dataplan?
    You need a BlackBerry data plan to access it.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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  • Blackberry App World not working after update to 3.1.0.58

    I have a Bold 9650. I am running BB version 6.0 Bundle 2333, Yesterday (12/25/2011) App World told me I had an update to App World. It was for version 3.1.0.58. I was at 3.1.0.56 at the time. I accepted the upgrade. After the restart, App World no longer shows up as a running application. I have restarted the Bold twice, and I can not even find the app in the "All" screen. It is listed in the Options->Device->Application Management but says it has never been used. I'm new to this beast and am stuck. Any idea how I can go back to 3.1.0.56 - which worked for me? After this, I am going to be a bit more careful before allowing updates.
    Thanks in advance for any help you may offer.

    When I enter www.blackberry.com/appworld/download in the blackberry browser, it redirects me to http://mobileapps.blackberry.com/devicesoftware/index.do which tells me to "View Blackberry App World Availability" which in turn gives me a list of countries. But no download link or any other link - just a flat list.  And, of course, it does include the USA....
    So, I brought up the URL in IE after hooking up the Blackerry to my laptop, which has the plugin installed. I got the page with 2 options. "Enter an email address and it will send to my mailbox a link to the download." So I entered my email address and it sent me a link. The link that it sent me took me right back to the "View Blackberry App World Availability" page. Nothing.
    The other option said to plug in the Blackberry, which was already plugged into the USB and communicating. Supposedly this will install via the USB port. But it returned the following. 
    "Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser on your BlackBerry® smartphone.
    Which again gets me nowhere.
    This is crazy. Can't wait to get rid of this useless "SmartPhone". What a joke. But thanks for the help... 

  • Unable to update latest BlackBerry App World software

    I have tried several times to update the BlackBerry App World software on my Blackberry Curve 8520. But the update has not happened.
    I have connected my mobile to the desktop and Connection to smart phone is successful. It did show my PN on the Browser. Updation of the App World Software just goes on without any info that it is complete. I left the device for the whole day.
    So I am unable to download any software on my blackberry device.

    Hello sudhir4all, 
    Welcome to the forums. 
    Before we get into detailed troubleshooting are you meeting all of the system requirements as listed below? 
    BlackBerry App World™ 2.1 requires BlackBerry® Device Software v4.5 or higher. BlackBerry App World 3.1 requires BlackBerry® Device Software v5.0 or higher (Click "options", then "about" from your smartphone to check your version). Learn how to update your device software
    A trackpad, trackball or touch screen
    A service plan that includes access to the BlackBerry® Browser
    -SR
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Not having Torrent client apps in blackberry App World

    BlackBerry App World Not having any torrent client apps so when we expect torrent apps been listed in blackberry App World 

    9RAY wrote:
    They don't allow to publish torrent application. Use another appstore.
    Playbook only support App World. app store is for ithings and not compatable.
    You can side load an andriod app of a torrent client though.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

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