Device insists on ORIGINAL device password.

Blackberry device will not accept my password. I get a message that I cannot "sign in with a different BB ID that i HAVE to use the ORIGINAL password. I have been trying WEEKS!
I simply cannot remember the original device password.
Please help.
Regards,
Robyn

First, once a user has signed in on a device with a particular BBID, the device must be wiped before a different BBID can be used on the device.
So, to be clear, what exactly is the situation? Sounds like you are trying to use a different BBID. If that is not the situation -- say you simply changed the password -- then what are the steps that preceded the error message?
- Ira

Similar Messages

When purchasing a new device, is it best to wait until AFTER you back up to the new device to restore original device to factory settings?

I replaced my 2 year old iPad with a new iPad Air. I'm wondering if I should restore the old iPad to factory settings before or after I load the new iPad?

YEs. Keep everything as is until new device has what you want. I only restore to factory if im selling. If it's a backup phone I leavie it turned off but still with everything on it. Unless of course it has too much then iCloud would be full.

Have a company based itunes account, trying to share itunes on bank owned devices. can't get all devices to keep our shared password on them without requesting user to enter password (which i am not giving them)

i am an IT manager for a bank. we have several company owned iphones. WE have also implemented a mobile device management system to manage our iphones.
We setup acompany based itunes account, trying to share itunes on bank owned devices. This way i can add bank approved apps to the devices through our itunes account and push out to the iphones, and no one can download any other non bank approved apps.
it has been working ok. but recently i had one user who came in. He went to enter in his itunes account on the phone and didn't work. So then came back and my staff and myself have (as much as we can see) removed his email account itunes login from all sections in settings. and entered in our itunes account information, but when you go to the app store, and hit upgrade, it still shows his email account for itunes. I feel like i can't get all devices to keep our shared password on them without requesting user to enter password (which i am not giving them)
How can i troubleshoot his device. i tried changing password 5 times today, rebooted device, and no change.
Jenn McGlynn

i have an MDM application, and i push out the apps i want them to have with our IT apple id account. for some reason when two approved apps needed updating last week, they prompted him for our password. (which i told him to bring phone in and i would enter password).
but somehow he went to try to enter his personal to make it work (don't know why)
somewhere it's keeping his personal email. i went into itunes/apps and our apple id is in there.
there is nothing in icloud b/c we do not allow icloud, so that's clear.

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

I bought a used iPhone on ebay. when I try to activate it, I get a message that the owner needs to sign in to the device with their appleID and password. I have no way of knowing who the owner is. How can I get around this?

Check the eBay listing. Did it state the device was Activation Locked? If not, then make a claim as Meg stated and get a refund. You will not be able to activate the phone and no one can help you contact the owner, unless that is the person that sold the device. If they cannot remove the phone from their account because it is not theirs, then refund is your route. Even Apple cannot assist with locating the previous owner.

HT1351 I have an Ipod classic which was the original device connected to Itunes. I connected an Iphone 4S and can no longer see my Ipod classic. How do I once again get it connected?

I have an Ipod classic which was the original device connected to Itunes.

The right way to consolidate your music is to copy it from one computer to another. You can copy music from an iPod classic though:
How to use your iPod to move your music to a new computer:
http://support.apple.com/kb/HT1329
When the music is all in the same library, sync the Touch.
You will still need to authorize your computer to play purchased music. For that, use the Apple ID that was used to purchase it.

I need to download all of my photos from my iPhone 4S and my iPad 2 to my MacBook Air. I want to make sure all my photos are not lost and that they do not return to the original devices because of the cloud. Can someone please help ?

I need to download all of my photos from my iPhone 4S and my iPad 2 to my MacBook Air because there is no more storage space available. I want to make sure all my photos are not lost and that they do not return to the original devices because of the cloud. Can someone please help ?

Connect your devices to the computer with the USB cable (one device at a time) and import the photos via iPhoto or Image Capture.
If you have not changed any default settings on your computer, iPhoto will automatically launch when you plug in the device. Then follow the import prompts.

Trying to "edge up", but website says that I'm using a device with a different device ID. This is the original device

I'm trying to edge up to the iphone 6 from the 5s, but the website says that I can't because the phone I've selected (the only iphone 5s on the account) is not the original device. Well, it is, I have no replaced it or anything since I signed my edge agreement. Verizon Wireless Customer Support

According to the person who "helped" me, the person at the store where I
got the phone from put the wrong device ID in the system. So, no matter
what I have to go to a store to have this fixed (edge-up or no edge-up) and
I will not be given any sort of incentives for their screw up.
On Fri, Nov 7, 2014 at 12:25 PM, LauraLovetm <[email protected]>

Hello, I reset my device and I reset the password on Apple website, then I went to start over my device, but it gives me: "Incorrect Apple ID or Password", though my ID and password are working perfectly on Apple site. I need your help. Thanks.

Hello, I reset my device and I reset the password on Apple website, then I went to start over my device, but it gives me: “Incorrect Apple ID or Password”, though my ID and password are working perfectly on Apple site.

Thanks for your response. I'm a 100% sure that I have not bought stuff in the store with multiple IDs. At most I have switched the country stores as I have two credit cards from two different countries. The number of IDs showing up when I click skip are no less than 20-30 and counting. Not a single ID do I recognize in them except mine which shows up in between somewhere. Putting my password leads me to another enter your password screen for an unknown ID.
Is there anything that can be done?

HT1212 How can I back up my ipod when device is disabled due to password issue?

How can I back up my ipod when device is disabled due to password issue?

Once the Device is asking to be Restored with iTunes... it is too late to save anything...
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

HT204150 I have synced an iPhone 4S with iCloud - I now have a 5C to replace it. What happens to my data when I retire the 4S - does it need the original device to save my data?

I have synced an iPhone 4S with iCloud - I now have a 5C to replace it. What happens to my data when I retire the 4S - does it need the original device to save my data?

Welcome to the Apple community.
Once you have restored your new phone from the backup of your old phone and ensured that everything is working correctly, you should first turn off "find my phone" on the old phone and then erase it, before you get rid of it.

I have a friend who I was helping out with his iPhone. He has since lost it. I believe I backed it up to my machine but have no idea where to find it. Is it possible to find it and read the back-up file without the original device being connected?

I have a friend who I was helping out with his iPhone. He has since lost it. I believe I backed it up to my machine but have no idea where to find it. Is it possible to find it and read the back-up file without the original device being connected?

If he gets another device - you should be able to restore it from your computer to the point where you backed it up
Otherwise that file cannot be read

Can I set up my new iPad as new device with my original Apple id then transfer which apps etc I want later from my cloud, thank you

Can I set up my new iPad as new device with my original Apple id then transfer which apps etc I want later from my cloud, thank you

You can download the apps again by opening App Store app on the iPad and tap Purchased at the bottom. That will display all apps that you have previously purchased on that Apple ID and you can download any of them by using the icon to the right of each (icon of a cloud with a down arrow).

How can i remove a device from my authorised devices on apple account?

How can i remove a device from my authorised devices on apple account?

Dr mizooo_1985 wrote:
And i didn' erase anything,
Hope her new BF is not a forensics expert .
Can she see my icloud-backups???
Not unless she knows your Apple ID/Password...or her new BF is good at forensics.
What can i do to prevent icloud-backup to this pc???
Same as my last answer...good luck.

8g touch updated 4.2.1, problems synching apps and music. gives multiple errors; device times out, internal device errors, network times out, duplicate file, too many files open. itunes diagnostics ok. what to do?

have an 8g ipod touch which has had problems trying to play games and downloading update 4.2.1. went to the apple store who kindly downloaded the software update but now can't synch and generates multiple error messages; device times out, internal device error, network times out, duplicate file and too many files open etc etc. have latest i tunes download and diagnostic test ok. what can i do?

Does the ext directory have the php_oci8.dll? In the original steps the PHP dir is renamed. In the given php.in the extension_dir looks like it has been updated correctly. Since PHP distributes php_oci8.dll by default I reckon there would be a very good chance that the problem was somewhere else. Since this is an old thread I don't think we'll get much value from speculation.
-- cj

Can someone verify the following regarding Find My Phone: I assume the lost device (iPhone) and the device (ipad) one is using to find the lost item must have the identical Apple ID, Apple PW, and iCloud PW and username? Otherwise it won't work?

Can someone verify the following regarding Find My Phone:
I assume the lost device (iPhone) and the device (ipad) one uses to find the lost item must have identical Apple IDs , PWs as well as identical iCloud identification?

Back now. Are you saying that you entered you iCloud ID and password in the Find My iPhone app (see photo below), and it said you don't have an iCloud account? Are you sure this is the ID for your iCloud account (check Settings>iCloud next to Account at the top on the device you are trying to track)?
Also, did you try using this ID and password on icloud.com on your computer to try to track it, as explained here: http://help.apple.com/icloud/#mmfc0f2442? Did that work?

Device insists on ORIGINAL device password.

Similar Messages

Maybe you are looking for