Device is amazing and at the same time an irritable mystery

Early today the green phone key would not work at all. I could not make a call from the address book either. What to do? I was ready to return to the Sprint store and exchange it. It's not quite 2 months old and the second one. The first 8330 froze and Sprint instructed me to exchange it.
Pulling the battery put me back in business. Does anyone know the basic cause?

I really don't think there is a basic cause per se. Sometimes small glitches appear without rhyme or reason. The battery pull just kinda gives everything a chance to reset.
~Lorrie~ Master of All Things Blackberry!

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