DEVICE IS LOCKED SCREEN HAS MOVED

Really minor point, but it is bugging me...I recently updated the software on my blackberry 9780 after being instructed to do so when i connected it to desktop manager.
Now when my phone times out and requires a password, I need to scroll down to unlock to access the input bar.
Previously if i pressed enter it would automatically get me there.
I know this is minor, but appears to be because when i password lock my screent eh homescreen grows a little and the Device is Locked display has a tiny arrow indicatng there is more info below(which there is not).
I have tried changing the home screen page...restored my berry to its pre-update mode and still nothing...grrr
Not the biggest problem anyone has had but i would appreciate some help anyway!

jolplant wrote:
hi, i have just bought a blackberry bold 9780 secondhand on ebay, it has been fully refurbished, i set a password on it and have unlocked it since but then this morning i tried and it is not letting me in. i am on attempt 6 of 10 and have heared it will wipe all my data, i don't mind if it does because i haven't put much on it but will i be able to start a fresh and use it again if i use the rest up, i don't intend on spending any money having it specially unlocked
If you fail 10 times, it is exactly intended to return the device to "out of the box" condition. Refer:
Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data
Article ID: KB10385 Multiple attempts to type in a password prompts a warning that data will be wiped from the BlackBerry smartphone
However, since this is 2nd hand, also refer:
Article ID: KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
If all Seller steps were not conducted by the actual owner of record with their previous carrier, then you may be unable to fully use the device with your carrier.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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