Device is not capable of charging
trying to charge iphone - connecting to usb error message device not capable of charging. Original apple cord and charger. tried restart and not working. don't have original computer to do restore. don't want to lose all phone
Look at the dock connector closely. If you find any dirt/debris clean it with a short shot of compressed air and a soft brush. If this doesn't help try a different cable, still no go, try a different charger.
If all that doesn't help you will need to get the phone serviced.
Similar Messages
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My Iphone 6 with IOS 8.3 does doesn not accept my charger? i canot charge my device?
I updated my iphone 6 to IOS 8.3. but since then, the device does not recognize the charger and it's cable. when I plug it in a message pops up saying "the accessories are not genuine and might not work reliably with this device"...or something like this. Now the device is turned off and i cannot even back up my data. Is there anyone out there to help me with that????
Examine the charging port with a strong light and a magnifier. See if there is any lint or other debris stuck in the port. Try a different cable.
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When i connect my iphone 5 to my pc using the usb cable, my device is not recognized yet when connected to a power source, it charges normally. What should i do to rectify the problem and read sth about debris being in the usb. How do i remove that?
iOS: Device not recognised in iTunes
Windows: http://support.apple.com/kb/TS1538 -
I recently purchased an IPad Air and it has been working fine for around 5 months. All of a sudden it has stopped charging and when I plug the charger in it displays a message saying,'this device is not certified and may not work correctly' (or similar). To be clear the charger is the same one that was supplied at time of buying the product and has worked fine up until now. I am loathed to buy another one as I have taken it back to where I got it from and tried a new cable and this did not work. Can anyone offer any advise? Thanks.
Ultimately if those things do not get it to work... the circuit board may be toast.
I've been hearing lately that people are having the same issue with their iPhones, a friend's experience with apple tech support in the store resulted in that explanation, and he was told to buy a new phone since it was over a year old.
good luck! -
my program does not work properly. I run the program but it is not capable of adding any of my ebooks and when I connect my ereader, it recognises the device but it does not add any ebook either.
I uninstalled the program and reinstalled again but nothing gone better-
What should I do?
Best regardsDo you have Logitech gaming software installed on the PC? If so, perhaps try the suggestion from the following post:
Re: Everytime I close Itunes it loads back up -
when i connect my ipod to my computer it says unknown device however my ipod still charges i can not sync the new music i have on itunes
iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem -
Why does phone say "this device not supported" when charging
why does phone say "this device not supported" when charging?
If it is clean connect a 2nd accessory of the same kind to see if you need to replace the accessory or continue troubleshooting the phone.
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I am unable to tell when the battery is completely charged. I have showing the battery symbol with the bolt-this is present even when the device is not being charged. And it is always showing 2% charge.
Are you using the AC wall charger?
To check status, I use System Activity Monitor app http://itunes.apple.com/us/app/system-activity-monitor/id306192663?mt=8 and System Status Lite app http://itunes.apple.com/us/app/system-status-lite-device/id407752428?mt=8
Cheers, Tom -
just updated to the latest version of itunes and now my iphone won't sync with my email or calender because the apple mobile device is not started. Anyone know any way roudn this - Apple wish to charge me to fix this. not impressed
It is working now. I no longer get the message about the item not being available in the US and I can access the store.
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Device not suitable for charging
My friends has been trying to charge his iPhone 4 however when he plugs it to the wall (using the white USB cable charger that came with the phone), he gets a message "device not suitable for charging" (something like that). It just started doing this yesterday. He shut down his phone and rebooted and still the issue remains. He also tried another cord and the same thing.
Thanks!have you tried a different charger, or a different phone on the same charger? That would be the next step.
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hi, i woke up nd my device will not turn on . ive tried the home and unlock button, my phones on a charger also but the battery wont pop up. just a black screen. What do i do ?
Leave it alone for an hour and try the reset procedure again. Make sure you're using a genuine Apple charger & cable in a known good wall outlet. You can also try another cable if necessary, and make sure the charging area is clean and free of fluff & debris.
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Solved!
Go to Solution.IMPORTANT Notes while charging your Reader device:
It is recommended to charge the Reader using the supplied AC Adapter. When using the AC adapter to charge your Reader device, the lightning bolt symbol that appears next to the battery icon [FIG. 1] on the display of your Reader device is an indication that it is connected to AC power and is charging the battery properly. If the lightning bolt symbol is not present, double check the AC Adapter to ensure that your Reader device is properly connected. This symbol does not appear while charging via a USB connection.
If you charge via a USB connection and leave your Reader Digital Book connected to the computer to charge and the computer goes into sleep/hibernation, charging will stop and the red charge indicator on the Reader will turn off. If left connected, your battery may begin to discharge. To avoid this, turn off any sleep/hibernation settings while charging or set your sleep or hibernation settings to come on after your Reader Digital Book has been charged and then disconnect it from the computer once charging has completed.
It will take approximately 4 hours to achieve a full charge with a computer. It will take approximately 2 hours to achieve a full charge with the optional AC Adapter.
If your Reader Digital Book is left connected to a powered USB hub while the computer is shut down, your battery may begin to discharge. Disconnect your Reader from the hub when the computer is not powered on.
Always verify that your Reader is fully charged by disconnecting it from the computer and checking the battery indicator. The battery indicator will display 4 black bars when it is fully charged
On a full charge, the battery has the capability of up to 7,500 continuous page turns. Actual battery life will vary based on usage patterns, settings and battery conditions. When the Reader is turned on, off, or a page is marked, battery power is used, thus lowering the expected battery life.
NOTE: When storing the Reader for a long period of time, use the Device Shutdown feature in the Advanced settings menu. After using Device Shutdown, it may take approximately 30 seconds for the Reader to start the next time the Reader is turned on.
Playing audio will reduce the battery life. If you did not start audio play back intentionally, confirm audio is not playing. You will not hear playback unless headphones are connected. Audio playback will continue until it is stopped by turning it off from the Now Playing menu. To see if audio is playing, press the HOME button and then press the OPTION button. If Now Playing is displayed in the dialogue box that appears, tap Now Playing and this will take you to the song that is playing. Press the Pause button to stop playback of that song and then press the HOME button.
NOTES:
Due to the nature of the E Ink electronic display technology, the LCD can retain an image without having power. Turning the page is the only time power is consumed. If the Reader's power is drained, the LCD will retain the last image that was displayed, thus making it appear like the Reader is frozen and in some instances it will not have enough power to perform other operations such as turning on or off.
Battery life can be affected by operating temperatures below 41 degrees F, lack of use, or if the battery has not been given enough time to fully charge.
As with any battery, if the Reader is stored for an extended period of time, the battery will discharge on it's own. Therefore, it may be necessary to charge the battery prior to use.
If the Reader has not been used for an extended period of time, repeatedly charging and discharging will improve the efficiency of the battery.
If the battery life still seems short, the battery may need to be replaced. -
After I reset my Ipod (deleted all data and settings) windows 7 doesn't recognize by ipod touch, and it doesn't appear in the itunes library or in the device menu, but it does charge. How can I get my computer to recognize it again?
Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538 -
My ipod nano 3rd generation, when connected by usb, does not show up in itunes, does not show up on my computer, does not seem to charge by the wall charger. It just has a black screen. Any ideas for me?
I've run diagnostics. Can't find device. I've tried resetting. The toggle has been turned on and off.Cable works fine on my other iPod. Reset by pressing menu and center button together for 6-10 seconds. Left it to charge for many hours. Started acting up while running. Suddenly the music stopped playing but my Nike + was still working for the rest of my run. Took it straight it home and plugged it in to the wall to recharge since the battery was fairly low. Looked like it recharged ok but then screen went blank and now does it not show up on iTunes, does not seem to recharge by the wall charger (apple wall charger plugged into a surge protector in India). I have turned the hold switch off and on many times.
Sounds like a repair issue, which is not easy to do in India :( -
Someone please help! I do not know how to fix this. It keeps saying my Mobile Device has not been started and I can't get my phone to show up in the iTunes window AT ALL. It will charge while plugged in, but it just won't come up in iTunes.
Sorry, the error message should read, "...the Apple Mobile Device service has not been started."
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