Device manager 5.0.1 vs Bold 9900

I received a new Bold 9900 with Device Software version 7.0 and I use Desktop Manager 5.0.1 because I like to manage my PST from my device which the later DM versions don't offer anymore.  Is the DM 5.0.1 compatible with the 9900 with device software version 7?
When I plug in the device to my PC, the DM crashes with the message "BlackBerry Desktop Manager has encountered a problem and needs to close."  I can go back to my old phone and the Desktop manager works fine.
I tried installing the latest device softawre on the machine thinking that it may have some drivers that may help but no luck.  (9900M_PBr7.0.0_rel2216_PL5.0.0.680_A7.0.0.440_AT_T.exe)
Any ideas?

The easiest way to open device mananger is
once you login to FM, in the topology diagram, right click on switch icon and choose Device Manager, this would automatically open the DM for that switch.
or type the ip address of FM server in the browser, login to FM web client. on top there is a download link choose Device manager.

Similar Messages

  • Desktop Manager won't work with Bold 9900 no matter how many times I uninstall and reinstall!

    This really is a shambles and Blackberry are no help!! Can you guys help!! My blackberry won't SYNC with my computer! I have tried uninstalling and reinstalling the software, it isn't ideal at all!
    Any tips, I connect device and for hours it comes up on device manager, 'Connecting' nothing changes!
    Anyone provide any tips on how I can get this to work.
    I have been downloading device manager 7.0 but it doesnt work and Blackberry arent interested in helping!

    OH! So this isn't really a sync problem, but a connectivity problem between the BB and the Desktop Software (lack of sync is a cascaded symptom, but connectivity is the root issue)...much different! In which case, here is the list of troubleshooting articles...hopefully something will be useful:
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
    KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
    KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
    KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
    KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
    KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
    KB02640 Troubleshooting USB connections
    KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
    KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
    KB00019 No PIN displayed in BlackBerry Desktop Redirector
    KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
    KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
    KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
    KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
    http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
    Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
    Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
    Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
    Hopefully something there is helpful!
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Won't Update my Bold 9900 to OS7.1

    Device info
    Virgin Mobile (Canada)
    Blackberry Bold 9900 and OS 7 Bundle 2406 (v7.0.0.585, Platform 5.0.0.734)
    Space isn't an issue, I've got well over 5gb left on the device itself. Battery pull wont fix this problem.
    I have tried five times to update my Bold from OS 7 Bundle 2406 to OS 7.1 and each time this error has come up after downloading the OS and shooting through a majority of the files, it gets stuck at 128 files remaining (to download).

    I'm having the same issues. I've tried everything I can think of, updating iTunes, tried the Restore function a few times ... I can't update the software version to anything higher than v1.1.
    This is my second Nike+ Kit. My first one was doing the same thing, it doesn't provide the correct pace or distance, skips in and out. I originally thought it was the sensor/receiver of the Nike+, but perhaps it's the Nano software version that's the problem. I'm about ready to give up!

  • Enquiry on how to recover BBM Group frm previous Bold 9700 to new device Bold 9900

    Have a problem with this. Did back up using Blackberry Desktop from old device,Bold 9700 .Then restore back to new Bold 9900. Did managed to recover an individual BBM contact .However not for BBM Group.Just for the record ,I am using diffreent e mail Blackberry ID for both device.Anyone can assist me?

    Hello,
    I would recommend to get re invited to those groups. Thank you.
    -DrP
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Help with sync with bold 9700 and device manager

     I wanted to ask if anyone knows how to set up my bold and the device manager/desktop manager so that when i plug in via usb cable the bold will sync and transfer pics from the bold into my laptop pics folder like Kodak or photo bucket or whatever, and the same with music new music that is on i tunes or real player on my laptop transferred into the media file on the bold,  if this can be set up to do this automatically after i plug-in ? if it can be done? and then how? 
    i am new to the blackberry and i do not know my way around very well, but i think the BB is a super device.
    Thanks for all your help.

    Hi and Welcome to the Forums!
    Here is a link to the user guide about Media Sync...from your description, that sounds like what you are looking for.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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  • Is it possible to manually copy contact list from bold 9900 to computer without using Desktop Manager

    As the title states is it possible to copy the contact list from the bold 9900 using windows exlorer to the computer ? I cannot install DM on the computer.
    Please let me know
    Victor
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    Sadly, no...the BlackBerry Desktop Software is required for extracting information out of the protected device Databases. They are not accessible to Windows Explorer.
    What is going on with not being able to install DM? Does something go wrong? Or are you prevented from even trying?
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BBM version 6.1.0.49 - my bbm contacts cant see my Dp when i change it (Bold 9900 )

    Hello,
    I just bought my blackberry a few days go and I can’t see the display image of BBM contacts and they also cant see mine.
     The only time I could see their display image is when they change it.
     I tried changing my and they still can’t see it.
     I have tried the following
    1.       Updated OS to version 7.0.0 bundle 2406
    2.       Updated BBM to v6.1.0.49
    3.       Registered by BBM via the HRT
    Go to Options
    Select the Advance Options
    Select Host Routing Table
    Choose the “BOLD” point
    Press your BB menu
    Select Register Now
    Then it would be showing some message, “Your Handheld registered with the wireless network..”
    Restart your BlackBerry devices.
     4.       Rebooted & Restarted after each update
    5.       Removed the battery and restarted
    6.  Used Desktop manager to delete and reinstall BBM
    7. Downgraded BBM version from 6.1.0.49 to 6.0.032 to 6.0.0.25
    8. Downgraded OS system from Version 7 latest to the version 7 before it
    9. Deleted and reinstalled app world
    10. in fact i have done everything i can possibly think of and still have the same problem and result
    At first I thought this would be ok after adding several BBM contacts, but I have added up to 10 contacts today and still cant see their display image and they too cant see mine.
     I would really appreciate assistance on this.
     Kind regards
    Olu
     BB PIN: 28E6846A
    Location: United Kingdom
    Network provider: Orange

    i also have the same problem with my bold 9900, my contacts can't see my display picture. anyone with an idea of what to do? help desperately needed.
    tal.

  • Desktop Mgr 5.1 will not synch Outlook 2007 addresses/contacts now that rogers email added to my Bold 9900

    I have a BB bold 9900, use Outlook 2007 on my desktop pc, and use BB Desktop Manager v. 5.1. I used to be able to synch my BB 9900 for calendar, contacts, and memopad, until I added a data pack to my Rogers account and set up the BB 9900 to receive copies of my ****@rogers.com emails. Then all of a sudden when I went to synch the BB, everything else synched ok, except the Address Book (contacts). I got a message saying "the default service for your device's "Address Book" is no longer available. The new service is *****@rogers.com..." [ie. my email address]. It went on to say that if I wanted to try to use my original default service (which I do, I want it to synch addresses between the blackberry and my outlook 2007 contacts, which has always worked before), I should go to "advanced options" and "default services" on the BB9900, and try to reset it. I did this, but the only "option" the blackberry allows me to have for synching addresses is "[my email]@rogers.com". I am reluctant to choose this "new" system, because I suspect it means it will synch my blackberry contacts with the rogers.com online address book, which I have never used. Is that a correct assumption by the way? I have over 2000 contacts, and I've been very busy the past few weeks so have not had a chance to solve this problem (i've simply just been synching everything other than my contacts/addresses, but in the meantime, i've made several changes to them on both the blackberry and outlook, so it's important that I be able to synch those two databases in order to update them.) I would prefer not to update my Desktop Manager from 5.1 because that version has always worked flawlessly for me, and I have heard of people having major synching problems with later versions. Rogers wouldn't help me with the problem, but "hinted" that it might be a setting in the DM 5.1 that needs to be adjusted. Any advice from anyone on how to rectify this? thanks in advance

    how many calendars do you have on your device?
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Blackberry Bold 9900 OS software update from version 7.0.0 to version 7.1.0

    Helo Everyone
    I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
    It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
    Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
    Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
    Thank you all as i await your kind solution.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • PC WILL NOT RECOGNIZE THE bb bOLD 9900

    i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
    The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized. 
    I contacted HP support and after 30 minutes  of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?

    diezdeonate wrote:
    OK. Thanks, but how do I repair the rim us drive?
    Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
    http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
    But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
    http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Bold 9900 Finnish language

    Hello,
    Is it possible to install Finnish language and keyboard layout on BlackBerry Bold 9900 model? Thank You!

    hannusa wrote:
    Thank You for the answer. I Downloaded and installed the desktop software and updates. The software shows a number of different language packs, but not Finnish. Is it possible that Finnish version of the phone doesn`t even exist?
    Thanks!
    Hi
    If there is no Finnish language listed in the latest version of BlackBerry Desktop Manager for your device, you'll need to contact your service provider to see is there is a Finnish language pack available for your 9900.
    As can be seen on this and other forums, not all languages are available for BlackBerry devices.
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  • Bold 9900 Internet email account setup

    I've look at a lot of post on this subject but no luck.
    I have just taken delivery of a Bold 9900 and put in my EE sim (UK). Out of the box phone upgraded to 7.1 Bundle 2061 and everything seemed to go OK.
    Phone, texts, wifi, browser all work fine. 
    Trying to get it to link to my hotmail account and no luck.
    Setup - Email Accounts - just asks me for enterprise account details which I don't have.
    Go into email icon and select options, email account management, get the message "unable to open email set-up application. Contact service provider" which I did an dthey said its a BBerry problem. (helpful)
    Tried to go to www.blackberry.com/integrate and mobile.blackberry/com/integrate as I've seen in a few logs and I see nothing pointing me towards Communications which I think is what I'm meant to be looking for.
    Bit lost now. Any help would be appreciated.

    Hi and Welcome to the Community!
    harrisme wrote:
    Contact service provider" which I did an dthey said its a BBerry problem. (helpful)
    Sorry to tell you, but they fobbed you off. Refer:
    http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
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    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Hotspot Field on Bold 9900 missing

    Switched devices from a Bold 9900 (which hotspot was available and fucntioning) to another Bold 9900.  Followed instructions as described in the blackberry desktop software, but have spent almost 2 days now updating software etc trying to get device to provide "Hotspot" field in the manage connections area.  The previous bold 9900 worked fine with the "hotspot" used with a laptop.  Have updated the OS to 7.1.0 Bundle 2807 which is the same as the old Bold9900.  The replacement bold originally belonged to a corporation that upgraded to new devices, hence wiped the data before doing the device switch....but believe there are ghost issues as the last time it rebooted the previous BBM contacts showed up.  My question is, are there settings somewhere that I may have missed that needed to be changed?    

    danjo2 wrote:
    Switched devices from a Bold 9900 (which hotspot was available and fucntioning) to another Bold 9900.  Followed instructions as described in the blackberry desktop software, but have spent almost 2 days now updating software etc trying to get device to provide "Hotspot" field in the manage connections area.  The previous bold 9900 worked fine with the "hotspot" used with a laptop.  Have updated the OS to 7.1.0 Bundle 2807 which is the same as the old Bold9900.  The replacement bold originally belonged to a corporation that upgraded to new devices, hence wiped the data before doing the device switch....but believe there are ghost issues as the last time it rebooted the previous BBM contacts showed up.  My question is, are there settings somewhere that I may have missed that needed to be changed?    
    Did you cal your carrier yet? They could possibly be blocking this feature.
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • Bold 9900 synch error

    I look after the IT for several small busineses. One of my clients is getting the error 'CRTranDB::AddNew : Duplicate record Id - E3615967' when synching his blackberry bold 9900 to his win7pro bb manager 7. I have limited access to his workstation and phone so I don't want to experiment. Someone else must be having this issue and surely RIM have a fix.

    Hi and Welcome to the Community!
    I don't find any KBs that are exactly on point to the error message you are seeing, but perhaps your search will be more useful:
    http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
    You might try searching on different sub-sets of the entire error message, and considering other KBs that are for something close, but not quite exact.
    Otherwise, I might suggest this thread:
    http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
    It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Blackberry Bold 9900 stuck on boot screen

    Hello,
    My BB Bold 9900 has been stuck on the boot screen for a long time now - each time i re-insert the battery or conect to a power supply the the boot screen comes up starts to load and then stops just above the 'bavck' button and then stays like that fior ever untl i unplg or take the battery out.
    I have put in new batteries but it still does the same, it has been left of for a while due to being out the counrty and when i came back to turn it on the above keeps happeneing.
    I have conected it to the BlackberryDesktop manager with out battery and i get a pop up asking to 'repair' 'updater' or 'cance' . when i select repair it wount do anything and update starts and then ask me to update software etc and each time i select the update it comes back with an error and im unable to do so anymore.
    Please help somebody. 
    Regards 

    This process will erase all data in your phone memory. Via JSanders.
    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
    BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
    Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
    Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
    or download BBSAK http://bbsak.org/download.php
    If JL_Cmder does not work, you can try this: 
    KB10144, http://www.blackberry.com/btsc/KB10144
    and this: KB20371 http://www.blackberry.com/btsc/KB20371
    Additional information:
    http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
    Article ID: http://www.blackberry.com/btsc/KB10144 
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    Good luck.
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    • If your issue solved, mark the best post in your thread as Solution

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