Device not detected in Blackberry Protect

I've activated the BB Protect services on my device and even the location services are turned on all the times. However, when I try to manage my device by visiting http://protect.blackberry.com it says there's no device configured to my BB ID.
Upon doing everything correctly, the only solution I've learnt is that BB tells me that my device is mapped to an enterprise account. Well I can assure that my device is not mapped to any enterprise account what so ever. Can someone please suggest how can I fix this?

Check for same blackberry ID for both Phone & Blackberry Protect website login.

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