Device not detected in iTunes

iTunes on windows will not detect devices - will not display them
iTunes is v 10.4.0.80
Check for Updates results in "server could not be contacted" - so unable to update version
Trying to connect brand new iPad to windows XP system

Hey Rmasonshome,
Thanks for the question. Great job in taking the initiative to update iTunes, that is definitely the best first step. If you are unable to update iTunes via the Check for Updates, please download and install via this link:
iTunes 11.0.5
http://support.apple.com/kb/DL1614
If you continue to have the issues after updating, please see this article (since you already took the initative to update, you can skip to Step 2!)
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M.

Similar Messages

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    Hi everyone,
    I am hoping against hope that someone can actually assist me.
    I have an iPhone 5c, an iPod Touch 5th Gen and an iPad 3rd Gen.
    I am running windows 7 with SP 1 installed.
    All software is up to date, all Windows updates etc. iTunes is the latest version (12.0.1.26). This is before and after a complete reformat of my PC hard drive.
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    I have read and applied ALL the Apple "support"pages. I do mean ALL and have even tried older versions of iTunes.
    iTunes will not recognise my devices. After a fresh install they appear (only the once) but as soon as I reboot (or turn off) the system then no longer show.
    The devices do not show in Windows either. In Device Manager there is the Apple USB driver under USB devices but nothing under other or portable. they do not appear as a drive.
    As you probably guess I am getting very frustrated as everything was working until the last version of iTunes and the latest software updates for my devices.
    Considering I have reformatted and done a complete windows fresh install I would have thought it would have solved the issues. I have loaded only minimal programs (besides updates) to ensure no issues.
    All other USB devices (mouse, etc) work okay.
    Please help me as reading the posts on here I am not alone.
    Many thanks in advance.

    Just tried that option but got about 20 error messages firing off at the very end of the process (every time I clicked "OK" I would get another one immediately).
    The error messages were all a variation of this:
    <<The system extension “/System/Library/Extensions/AppleMobileDevice.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update.>>
    The last portion (AppleMobileDevice.*) was replaced with each error message - many of which were about printers.

  • Ipod touch 4 not detected in itunes

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    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows
    Also, this article contains steps to get the sevice running.
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • Ipod touch not detected by itunes on W8

    Hi,
    I am using windows 8 and everything was working properly until recently.
    I don't know what happened but my ipod touch cannot be detected and synced by itunes anymore (but I can see it in "my computer").
    I tried to reinstall itunes again, but it's not working!
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    Thank you!

    Hey Noura.K.!
    Here is an article that can help you troubleshoot this issue:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • Ipod not detected in itunes...have gone through all trouble-shooting suggestions.

    With ipod connected through USB port, it will charge but is not detected in itunes.
    I have followed all Apple trouble-shooting suggestions already.
    Help please!

    Assumng you tried here
    iOS: Device not recognized in iTunes for Mac OS X
    and have iTunes 11 on the computer
    Have you tried another cable?
    Try on another computer to help determine if you have an iPod or computer problem

  • Hi, i purchased iphone 4s with ios 5.1 from saudi arabia.my iphone 4s is not detected in itunes 10.6 version although i tried it by re installing itunes.i use windows 7 ultimate on my pc.

    Hi, i purchased iphone 4s with ios 5.1 from saudi arabia.my iphone 4s is not detected in itunes 10.6 version although i tried it by re installing itunes.i use windows 7 ultimate on my pc.

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • My iphone 6 is not detected in itunes

    updated iTunes and updated iPhone, now iTunes will not detect my phone.

    Hi moose jaw,
    If iTunes is not detecting your iPhone I would suggest that you troubleshoot using the steps in one of these articles, depending on what computer you are using - 
    iOS: Device not recognized in iTunes for OS X
    iPhone, iPad, or iPod touch not recognized in iTunes for Windows
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • My iphone 4s is not detected in itunes on my mac desktop it is used but has ben cleand at attnt

    my iphone 4s is not being detected in itunes on my mac desktop. all is updated, the phone is used but it was cleaned at at-n-t and charging when it is connected to my mac. i get the " do u wont to import pictures" but there is no divice in the itunes.

    Hi patricia lamerson,
    Thanks for the question. I understand that you are experiencing issues with your iPhone 4s being recognized in iTunes for Mac. The following resource may provide a solution:
    iOS: Device not recognized in iTunes for OS X - Apple Support
    http://support.apple.com/en-us/TS1591
    - Matt M.

  • My iphone 5 is not detected by itunes.

    my iphone 5 is not detected by itunes. I followed the procedure that was given on apple's website about checking the drivers etc. and but in the last step where we have to select option have disks and select file"usbaapl" as the driver file, a message comes that the file is not compatible as a driver and make sure that it is using 32 bit format only . i had downloaded itunes 32 bit version but still the message appears. i have vista 32 bit

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

  • Hi,my name is Hemanth.Im using ipod touch and my ipod is not detecting in itunes  but detecting in my computer.Im using windows7 os.I tried the troubleshooting process given in web but still it not working please help me.

    Hi,my name is Hemanth.Im using ipod touch and my ipod is not detecting in itunes  but detecting in my computer.Im using windows7 os.I tried the troubleshooting process given in web but still it not working please help me.

    Did you try everything here:
    iOS: Device not recognized in iTunes for Windows
    Then try a different computer to help determine if yo have an IPod or computer problem.

  • My iphone not detecting in itunes.

    hiiiiii,
    am using iphone 3g model
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    thank you in advance

    Try the suggestions in iOS: Device not recognized in iTunes for Windows, http://support.apple.com/kb/TS1538

  • IPhone5S not detected by iTunes 11.1

    Hi all,
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    DEVICE NOT RECOGNISED IN ITUNES
    If you have connected your device to your computer and it does not appear in the side bar in iTunes then for Windows computers read http://support.apple.com/kb/TS1538 or if you have a MAC then read http://support.apple.com/kb/ts1591 for troubleshooting steps.

  • Ipone or ipod is not detected by itunes unless itunes is updated to a newer version. however whenever i restart my computer it seems itunes uninstalls itself or something. in order to sync anything to my phone i have to reinstall itunes. help please

    both my iphone or ipod is not detected by itunes unless itunes is updated/reinstalled. however whenever i restart my computer it seems itunes uninstalls itself or something and in order to detect my phone it needs to be reinstalled all over again. why is itunes uninstalling itself on my mac when it is restarted?

    snow leopard.
    Okay. In that case try the following document:
    Mac OS X v10.6: iOS device not recognized in iTunes after restart

  • Iphone syncs to iphoto first but not detected by itunes

    I know this is common. But when I plug in iphone4s with usb. it goes straight to iphoto and is detected but not to itunes.

    Hey sergioll,
    Thanks for the question. I understand that you are experiencing issues with your iPhone 5 not being recognized in iTunes for Windows. The following resources may provide a solution:
    iOS: Device detected but not identified properly on iTunes for Windows
    http://support.apple.com/kb/ts2818
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thanks,
    Matt M.

  • Iphone 6 plus not detected in itunes for mac

    When I try to plug in my iPhone 6plus, it is not detected on iTunes for mac.  All the software is up to date (iOS 8.3 for iPhone and iTunes 12.1.2 versions).I have tried several USB ports, but no luck.  Under FILE/DEVICES, everything is in grey which means that I cannot do anything from there.  I have tried to uninstall itunes twice, restarted the computer and iphone and NOThing is working

    Can you confirm your lightening cord is functioning? If you plug the cord into a wall outlet, does the phone charge?

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