Device not initializing and app error 523

hi frnds,
bb 8520 stopped working with a white screen and app error 523, as per the support forums I tried to connect the device to my laptop with BB desktop mngr ,the device is getting identified (in device mngr) ,but the desktop mngr goes into a loop showing initializing,I tried to connect my friends working bb8520 and it is connecting smoothly, please help

Hey Esskaimal,
Welcome to the BlackBerry Support Community Forums.
Have a look at the following article on how to force the detection of the BlackBerry® smartphone using Application Loader to reload the OS http://btsc.webapps.blackberry.com/btsc/KB10144
If the error message still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

My BB Flip 8220 giving App Error 523 Reset suddenly and not starting

Hello,
I am using BB 8220 Flip with IDEA Service Provided (since I am based in India - Pune). Suddenly, I got the white screen with message App Error 523 (Reset). I searched in the forum for the same and suggested to upgrade my OS as seems its OS is corrupted. But when i search for service provider to download the application, the OS version for 8220 is not available under Asia Pacific -> IDEA listing. Please help me out for the same or let me know if any other service provider download link for 8220 will work or not. Also, please provide me procedure to upgrade my OS. Thank you.

You can use the operating system from another service provider. Follow the instructions below.
https://www.blackberry.com/Downloads/entry.do?code=4DD9CEC1C21BC54EECB53786A2C5FA09
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
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App error 523 AND none responding keyboard

My BB has never been wet, EVER! and my keyboard does not respond... on top of that, when i pop the battery out and back in, i get a message saying: "Error app 523" - "Reset" and i cant press reset, since my keyboard does not work.
I tried everything... my laptop doesnt see that my BB is connected... i don't know what to do, please help!
thx

Article ID: KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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My ipod touch is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed

My ipod touch (model A1213) is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed.

2.2.1 is not the latest available for any ipod touch.
Is yours the original ipod touch?
If so then:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

BB 8320 showing APP error 523. How do I back up data before installing new os

Help me pls I'm very desperate> my BB is just over 1 year old. Woke up to find the screen with APP ERRor 523 reset . I've tried all tricks in previous treads without success. Only thing left is to install new os. Trouble is that the BB is not backed up yet. How can I back it up before removing old os and installing a new os

Hi and Welcome to the Forums!
Sorry, but it is highly likely that your data is already lost...so there is nothing to backup now. This simply proves the point that there are two kinds of computing device users...those who have lost data...and those who will. Backups before things go wrong are simply not optional.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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App Error 523

Hey Folks,
Im in a bit of a bother. 3 weeks ago, i went to goa for a few days off. I had switched off my phone, and when i landed, i turned it on in order to call the hotel. When i did turn it on, i got this white screen which simply said "app error 523" and gave me only one option, to reset. When i did reset the phone, it came back to the same screen, and now......thats all my blackberry does. Its a 8520 by the way. I cant put in my SIM PIN, i cant make a call, i cant plug it into a computer, i cant do anything with it basically. Its just dead.
SO!!! Since it is still under warranty, i gave it to Jumbo Electronics, hoping theyd be able to fix it up for me. I have specifically asked them to keep my data, because i have business contacts that are vital to my work on there. Now, Jumbo called me up, and said they cant make my phone functional, without reformatting the entire device, and losing all of my data.
Now, no offence to Jumbo, but i doubt they have the proper expertise to deal with this. As far as i can see, they are just plugging it into a PC and reformatting it like anyone could do.
Which is why i turn to you guys. Is there any way, any at all, that i can keep my data and use my phone ever again??
I havent ever backed it up, not that i would remember doing it, but i doubt i have. Is there any way i can fix this up??
Please please please help me out, im so sick of this. I did nothing wrong whatsoever, and now im losing time, and money i could have been making, as well as a constant headache.
Appreciate all your suggestions and responses.
Thanks and Cheers,
Gaurav

Hi
If you have never done a back-up of your device, then you will lose all your personal settings, contacts etc. Reformatting basically means reloading the software which will completely wipe out the data.
The ONLY possibility is that you have connected to the PC using the Desktop manager or Software and did inadvertantly do a back-up. If you never connected them don't bother trying to find the file, if you did it has the extension .ipd and so is easy to find in a search.
Otherwise the Jumbo guys are quite right. Sorry.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

App Error 523 Reset

Will somebody please help with my BB Pearl 8110 by walking me through
the complete resolution to this problem?
It all began by turning itself on and off, on and off.
I checked for updates an began the update process to v 5?
Unfortunately it must've turned itself on and off, on and off causing
App Error 523 Reset.
I followed other advice like hard and soft reboots? and my BB began
Blinking 4 times then once repeatedly.
So after going through, what I thought were the correct steps to recover
I've once again returned to
App Error 523 Reset.
At this point all I want is my BlackBerry back. Forget any personal items
I once had. I'll start all over again.
Thanks a bunch for any help and if it helps I will surely post so.
Scott

Hello!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unfortunate that we all missed your post and did not provide any useful responses to you...but, we are volunteers and not paid RIM support folks...sometime we just miss things. But a perusal through these forums will I think show your experience to be abnormal (as far as helpfulness in these forums is concerned). But, yes, I am biased...I volunteer a lot of time here when I can.
For the benefit of others who search and find this thread, here is the relevant KB for resolving the 523 error:
KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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"App Error 523" on White Screen

I have plugged my phone into the charger after it had fully ran out of battery, only to watch the handset turn on and inform me of 4 text messages and 20 missed calls seconds before the white screen with the messaged "App Error 523" appears.
After choosing to reset the same happens only the amount of missed calls has went up by 4. I have tried on various occasions throughout the day and it just keeps addin 4 calls each time before returning to the white screen.
I have searched the Forums already and do not use Desktop Manager, therefore have no current back up.
Can you suggest how I remedy this quickly without a full factory reset losing all the information as it is a works phone?
Any assistance would be appreciated.
Cheers,
Neil

Ok, don't get ahead of me and do something you will regret first, like losing your contacts.
FIRST, make sure you have the Desktop Software installed, and backup.
Make sure the backup completes.
Watch where you save the backup file ("somename.ipd" will be the file format, most likely with today's date on it.
Once you are sure you have backed up, then you want to wipe the device and reload the operating system.
You will lose all third party applications, but those can be re-downloaded from the original source.
You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Unique App Error 523 problem

I have a BB 8350i
I installed no new themes or applications and the device was sitting idle and locked. I pressed a button to check the screen and noticed it first told me "Uncaught Exception Index 37 >=37" and then goes to white screen with "App Error 523 / Reset" I tried removing battery, and pressing reset many, many times to no avail.
Now though, when it tries to boot up after reset, I hear my ringtone sound for incoming text message (same ringtone for BB messenger notification, and voicemail) and still goes through the same loop with the uncaught exception and ends ath the app error.
I've tried hooking the device up to my desktop manager but once the device gets into the error messages, my dm software says it can't connect and freezes..
I last performed a backup of my device about 2 weeks ago but I'd still really prefer not to have to wipe out my data.
Unless I'm mistaken, I understand that I can either wipe out the device somehow (don't know how) and start from scratch with my backup file and hope it works, or replace the device if I can.. ? Am I right and what is the best way to fix this?
I tried researching on my own on the internet but couldn't find any other reported problems combining the Index 37 error with the App Error.

Sometimes when you download stuff like themes, apps, even updates to yahoo msgr it causes that error code (someone told me its a corrupted file), I had it happen weeks after the update I did. I think BB App World even caused it for me once. I have about 200 phones and this comes up from time to time, if you get that message you have no choice but to wipe, re-install the software, and then use your backup to reset your info (I've tried avoiding it but you really can't). If you really didn't download anything or update anything then I'm not sure what caused it, I just know how to fix it.
I use JL_Cmder to wipe my devices and then hook the device up to BB desktop mgr and it will tell you that you need an update to your software and will install the newest version of your software for you, then you go back and do a restore.
Make sure your BB desktop mgr is the most current version. I don't know the link to get JL_Cmder, it's all over these forums and on the internet too if you do a search. If you don't like JL_Cmder try BBSAK. BTW, you found a great place for help, I've learned tons from the people here and now everyone at work and of course my friends think I know everything about BB...really I just come on here and do a search.
Happy Berrying!
Well Behaved Women Rarely Make History

App error 523 reset (loop);

Hi! i've got my BBCurve 8520 giving an "app error 523 rest" message everytime i try to switch on..and it gets into a loop with the above message appearing each time at reboot..
tried the app loader but since the device cannot connect to the computer,not able to get the updation of software done... could anybody help me please!!
Solved!
Go to Solution.

Greetings, and welcome to the forums!
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run, then copy and paste the following line exactly (that means WITH the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection" drop-down menu you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed to your Blackberry. Hit 'Next' and 'Finish'. DO NOT disconnect anything and let the entire process finish completely (may take up to one hour).
NOTE: If you don't see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you'll need to download Blackberry's Operating System for your particular carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network, then select your Blackberry model from the list and download the latest version. Install this download to your PC and follow the above steps again and you should be on the right path.
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App error 523 reset... PLEASE HELP!!!!

First I lost my camera app. Then I started getting the message:APP ERROR 523. RESET.
Help needed.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php
If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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App Error 523 reset - Curve 8320

Hey there. My BB curve is showing the app error 523 reset screen over and over. I cant get it to do much. Every now and then when I do a battery reset it will eventually load the main screen on the phone and say something about exception 3 error...something like that then the app error 523 shows up... but for the most part everytime the phone comes on, within 15 seconds the app error 523 pops up and locks the phone up.
Now I have been reading online for the past day or so trying to troubleshoot the issue, and I've read where I have to load the desktop manager and either d/l the new O/S and/or delete any apps that might have caused the issue. My problem is I cannot get the phone to stay connected to the desktop manager long enough to do anything befor the app error 523 pops up and shuts the phone down again. I have tried taking the memory card out and doing it, also tried taking the sim card out, but that error 523 keeps showing up.
Does anybody else know of anything I can try with this phone? It's really starting to get annoying.
Thanks for any advice..

Try this>
If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
Now, See if you uninstall any apps you question that might be cause the error --or theme.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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App Error 523 - Reset on 470_b059_multilanguage.exe - BB Desktop SW 4.7

I'm just upgraded to the 470_b059_multilanguage.exe BlackBerry Desktop SW 4.7 and, after step 9, on step 10 waiting for device comes again (can't remember the name of the step) on my device appears the "App Error 523", even after the battery pulled out. Please HELP me.
Solved!
Go to Solution.

installing desktop software does not reinstall software to your device. you shouldnt have even needed to have your device plugged in to install desktop software. you would have to install desktop maanger, plug your device in, install device software to windows, open desktop manager, use either the update option, or application loader option to install the device software to your BB.
and during this installation it went bad. and previous poster was correct... you need to reinstall
close DTM
goto control panel- add/remove progs
check for bbdesktop manager 4.7 and see if there is any other bb program installed... this will be your device software... im hoping its 4.5.x.x
dont uninstall anything here, just for informational purposes, close add/remove progs and control panel
open my computer and go to c:\program files\common files\research in motion\apploader
open the program loader.exe
remove your battery.. and run the wizard, till its complete
you will get a multistage error, close wizard
put battery in and wait till it boots to a 507 error
run loader.exe again

Re: app error 523 reset... PLEASE HELP!!!!

Hi! Ok, i am totally lost! My blackberry pearl 8100 stoped living as of this morning at 8 a.m. I has a white screen with the same message as yours did, "app error 523 reset" No matter how many times i hit reset, it doesnt RESET! I have been off work since 6 and online looking for solutions. I read what the guy told you about yours, but i dont think i understand. I purchased my bb from someone, and i dont have anything on my desktop manager as some websites say. I do have the usb that came with the phone. Please help me if you can. I cannot afford another cell at this moment and i really like the one i have now. I have also tried the holding down the alt cap del button; NOTHING. I JUST WANT MY PHONE BACK. PLEASE! SOS!

Hi and Welcome to the Forums!
(FYI - we had this split off of a closed thread so that it could receive proper attention...)
First, you need to take the red out of your posts...please.
Second, you need to do the following:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. If you have never installed the Desktop Software to your PC, then skip steps 1 and 2.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
OK...next, follow this KB (including the other links within the KB) for recovery from the 523 error:
KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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HELP!!! app error 523

I am so bummed. Curve 8330, the hourglass had been hanging more and more. Have used the "control-al t-delete" to reset. Well it has finally gotten to the point that the hourglass is constant. I can't do anything, resetting doesn't fix it. Now I have a white screen with "app error 523" and reset option. Reset doesn't work. I've tried to do what I found on the main blackberry site to reinstall my operating system, but my computer doesn't even recognize my device and won't connect. I am at a total loss as to what to do. Does anyone know how I can fix this thing? I'm so upset as this is my only phone and its not even 2 years old.

There are some instances where (due to the nature of the error) your pin does not display in desktop manager. Try and reload via application loader, or you can click on the "PIN" link and see if you can manually find the PIN. IF not. With it connected, go into 'My computer' and see if it is listed in 'Devices with removable storage'. If it is not there either, it could be a driver issue.
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Device not initializing and app error 523

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