Device not recognized by Mac Desktop Software

I have tried to sync my Blackberry 8830 World Edition with the latest version of the Mac Blackberry Desktop Software (v. 2.1.3, build 10), but the device is not recognized.
I am working on a MacBook Air running under OS 10.6.8.
I've tried changing USB cables, but this makes no difference.
Some postings advise restarting the computer with the "3" and "2" keys depressed, in order to boot into 32-bit mode, but this hasn't enabled the recognition of the device either.
Thanks in advance for suggestions/advice.

Hey newsmith,
Welcome to the BlackBerry Support Community Forums.
Do you mass storage enabled on the BlackBerry? Also does the BlackBerry show that it is charging? Try removing the battery and place it back in.
-ViciousFerret
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Hi,
I am running XP SP 2, on a Dell Vostro 1000, Palm OS Garnet v5.4.7 on a Tungsten E2. I have worked though issues relating to synchronization, Outlook 2007, Docs to Go, etc., in the past. Thank you board members!
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Hello!
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Try:
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Operating system: Windows Vista
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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If it's working with other computers (using the same USB cable to connect the shuffle), then the problem is probably related to your computer.
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Cant Sync Mac Desktop Software with Mac Outlook 2011

Hi,
I cant Sync Mac Desktop Software with Mac Outlook 2011, Calendar and Contacts etc.
The sync button is not highlighted on the BB Mac Desktop Software therefore it can't be clicked.
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Hi and Welcome to the Community!
First off, you must have installed one of the compatible Desktop Organizer apps:
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB Mac Desktop Software v2.3.0.12

Hi,
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Hello nealpferd,
Thank you for your question regarding BlackBerry Desktop Software for Mac and language support.
All language packs for BlackBerry smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone was purchased. The language packs are contained in the BlackBerry Device Software for the specific BlackBerry smartphone model and specific wireless service provider.
Please refer to the following article regarding language support on your BlackBerry smartphone:
How to obtain language packs for BlackBerry smartphones - http://www.blackberry.com/btsc/KB13067
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-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Device not recognized by Mac Desktop Software

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