Device not recognized - Zen Visio

Day 3... I made the mistake of installing WMP beta without updating my firmware on my Zen Vision M player. It has not recognized my player since. I am not able to rollback to WMP0. I did a system restore to a couple days back before the WMP beta install. Shows WMP0, but device still not recognized. I have plugged another MP3 player and a camera into the USB 2.0 ports and they recognize fine. I updated the firmware on another computer - recognized device fine. So, I know the device works, and my computer is the problem. I am running Windows XP - Service Pack 2. At this point, I am out of options. I am assuming I need to edit my registry. Anyone have any suggestions before I chunk this into the trash and get an IPOD? Thanks for any replies.

i find it hard to believe that I haven't got a single reply to this problem, and neither a reply from creative (I've emailed them, and also replied to their automated email).
I've kept trying to test the mp3 player every few hours, and it worked only once since then. Again, when it worked, it worked on all three computers tested.
I really lost my interest in creative products now, so much different from the times of my creative muvo mx.
Is there really no solution? I'll just return it back

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Zen Vision M...USB Device Not Recognized

My Zen Vision M 30g?is no longer recognized by my computer. I get the following message: "USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." I haven't changed anything on my computer (Windows XP Home Edition SVC Pak 3), so I don't know why it would not recognize my player all of a sudden. My zen still plays and charges using the portable charger, so it is still usable; however I can't change anything on the player. So far I've tried disc clean up, changing USB ports and plugging it into another computer (got the same message). I haven't seen anything on the bulletin board about "malfunctioning." Does this mean my zen is done?

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd one in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.

Zen Extra "USB Device Not Recognized" ??? HEL

Hi all,
I had a MPIO 20 gb MP3 player wich was stolen. No biggy, I took advantage of it and upgraded to a Nomad Jukebox Zen Extra 30gb. It look and feel nice and the navigation seems really easy. Where it gets more difficult is the "simple" pluging in!!! No matter wich USB port I use on my PC, I always get the "USB Device Not Recognized" message. Front port, motherboard port nor soundcard port (Audigy2) dont work.
Any advice, I really need help here!
Thx for your time,
Jacq
Montreal, Canada.

I just bought a Zen Micro and had the same problem, the issue is with the USB cable. I had an extra cable from my digital camera and using it, the Zen Micro was recognized immediately. I've seen the issue posted here by other people too. You could try to return the player and chance getting another one with the same problem. If I didn't have a spare one, I would have just picked up a new one up at Radio Shack or Best Buy...
Message Edited by rwilkins08 on 2-24-2004 0:07 AM

Zen Sleek Photo gets USB DEVICE NOT RECOGNI

I have ZEN Sleek Photo which i use for about a week now.
Today I connected the player to the computer and got
"USB DEVICE NOT RECOGNIZED" window in Win XP
and the Zen Photo froze.
Disconnected it, reset it using a pin, then turn it on and it's "re-building library"
It works good as a player but i can't connect it to the computer.
Tried restarting the computer, restoring the windows to a previous day, connected to all possible USB ports nothing hel
ps.
Hope for an answer
Thanks in advance,
Danny
UPDATE.... PROBLEM SOLVED.. LOOK BELOW.. FRED'S SUGGESTIONMessage Edited by dindia on 07-24-2006 2:49 AM

fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
2:44 AM : After 30 minutes of trying to fall asleep with no success turned on computer and connected the Zen... Didn't have much expectations, but IT WORKED! IT REALLY DID! WINDOWS FOUND THE DEVICE CORRECTLY AND EVERYTHING IS WORKING NOW!
THANSKS FRED!
Danny

Zen Micro #2 - USB Device Not Recognized / Malfunct

Hello again, all -
I am now getting the error of "device not recognized" / "device has malfunctioned" when I plug my Zen Micro into my PC (running XP SP2).
This is actually the second Micro that I've had, with the first one returned (through Newegg.com) for exactly the same problem. That first one I actually went as far as wiping off my old OS and re-installing (thinking that I had just hosed up the USB drivers somehow), but I still got the same error.
After replacing the first Micro, I got my new Micro in the mail and it has/had worked beautifully up until today. The only thing I did notice was that it did not seem to like working side-by-side with my Microsoft IntelliMouse Explorer 2.0, the system apparently confused the two. As soon as I'd plug the player in, the mouse would behave strangely - sporatically moving and then stopping, before just stopping all together. Reverting back to an old PS/2 mouse during times of transfer would solve the problem.
I am now getting exactly the same old malfunctioned/unrecognized error with XP with my Micro. I plug it in, and the "charging" symbol shows up and freezes in the top right corner of the player's screen (it's not flashing as it should be). The player is completely frozen. At the same time, the XP error box pops up in the bottom right corner of the screen.
Things I've tried:
() Zen Micro disk cleanup - with no effect
(2) Registry clean up - deleted all instances of my USB mouse, the Zen Micro itself, and all "UNKNOWN" located in HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00\Enum\USB - with no effect
(3) Removed / re-installed the Creative Jukebox Driver (with new June 05 version) - with no effect
I am not about to format my PC all over again since this problem is identical to my previous occurrence on my old player, and I believe it will do nothing.
I have no other PC here at home to test this with on another PC, perhaps I will take it into work with me tomorrow.
USB is a truly crappy protocol, but I'm going to have to put most of the blame on Creative here for what I see as probably the worst technical support I've ever experienced. The lack of support for this product is incredible, with voodoo-like "try this, in this order" suggestions that are nothing other than a shot in the dark by them.
Such a shame - this is a great player when it actually works, but it looks like my players from them might be batting 0 for 2. Definitely will think twice about buying their any of their follow-on products, as yet another "next generation" of players is just around the corner.
Any suggestions as to what I should do? It's looking like a hardware (Micro) failure to me, as upon attempting communication with the PC it immediately freezes (while my other devices work beautifully).

Did you try the player on another PC? This will narrow down where the problem is very quickly.

My Zen Micro Problem--USB Device Not Recogni

I'm terribly terribly sorry if this question has already been answered, but I tried searching through the forums and found no solution to my problem. Although my Zen had worked fine for a few monthns (aside from the loose headphone jack grr), my computer recently doesn't recoginize it. When I plug it in, a yellow box that says "USB Device not Recognized" pops up. I tried plugging it in other slots but I still get the same message. I even tried it on another computer and it still wasn't recognized. I repeatedly unistalled/installed the software and drivers from both the cd and website. I also uninstalled the MTP but now I don't know how to install it again. I even reformated my Zen. Oh, and I'm using WinXP. Is there any hope for my Zen? Suggestions will be greatly appreciated.

So you were on the v.2 firmware? And now you've switched to v. Or did I read that incorrectly?
If it ceased to recognize your player using v.2, you might want to try uninstalling the player from your USB port (you can do this through the system manager). If you're receiving this error message using v., then try unistalling the player driver from the USB port (again, in system manager), restart your computer, then reinstall the driver. I've had to do that a few times for my digital camera. If that doesn't work, you might try contacting tech support.
Good luck!

"USB Device Not Recognized. One of the USB devices has malfunctioned..."

I'm running Windows XP with external hard drive. When hard drive is connected, iPod will not sync and I get message stating "USB Device Not Recognized. One of the USB devices has malfunctioned..."
When disconnect the external drive, he iPod appears in My Computer. However, iTunes is on external drive; therefore music is not syncing onto iPod. I've attempted the 5 R's as well as searching for iPod in Device Mananger. When iPod is conncected, it is listed in Devce Manage as "Unknown Device."
I've changed drive letters on boh iPod and external drive and get the same message. Please help.

QRe: Zen MX Causes "USB Hardware has Malfunctioned" Msg from Windows XpyUhh, Yes.
I used to same cable to attach my Motorola Razr and the computer correctly found it and identified it as such.
I also tried another cable (brand new) same thing.
I went to recovery mode and did a "CLEAN UP" but no dice.
I also got my I.S. tech guy to look into it and on the USB page it say "UNKNOWN DEVICE"? when he tried to delete it it did not help, it just reappears as "UDVC"? Also in looking into it it seems to have no drivers.
He came to this site and tried to do somethinm through here but it did'nt work.
Now in listening to it last night it began to 'skip' or what I call 'HICCUP" terribly. Where a song starts and stops, during the middle of it. ? It's always done it a little but it has been getting more and more common and now? It's WAY worse about it.
It has never been dropped, or nishandled in any way. I bought the clear hard case to protect it. And only has about 300 songs on it. Never used for anything else. No vids no pics, nothing.

Read this Catherina and Dale: Device not recognized WMP11 Media Explo

Dale's post on connection problems is broken. http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=73478
Additionally, there is an issue with Windows Media Player and the Zen Media Explorer. I have verified that you can have one or the other installed, not both, or you will receive 'device not recognized'. ?
I've successfully connected to WMP without Zen Media Explorer installed. I've also rolled back to WMP0 and installed Zen Media Explorer. No other config will work reliably. (There were times with WMP and Zen Media Explorer that it would recognize my ZVM for a short period then 'lose' connection).
Additionally, if trying to install Zen Media Explorer with 'ZNVM_PCApp32_LA_6_2_0.exe' from your download page, you get some nonsense that it's not supported under XP SP3. If you install the older version directly off the CD and patch with 'ZNVM_PCPatch_LA.exe' there is no message of an unsupported OS and installs just fine.
I hope this info gets stickied and the issues addressed promptly.

Hi,
Thank you for your feedback. The links on that post has been updated now.

USB Device not recognized by windows

When I first plugged my iPod into my computer, it went through the whole recognizing new hardware thing. Installed the drivers, then said that the new device was ready to use. But then I get a message that says "Device malfunction, device not recognized by windows" or something to that effect. I only have 3 days to return this iPod...anyone have any ideas? Thanks.

I'm not very familiar with the Windows OS but try this tip I picked on the forum up a while back, hopefully it might help.
1. On the Start menu, click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Scroll down the list of devices to the Universal Serial Bus controllers
6. Click the plus icon next to the Universal Serial Bus controllers.
7. Double-click one of the indented USB Root Hub entries.
8. Click the Power Management tab.
9. Deselect the "Allow the computer to turn off this device to save power" option.
10. Click the OK button at the bottom of the window.
11. Restart the computer.

USB Device Not Recognized

Operating system: Windows Vista
Error: USB Device not recognized
While actively on the computer, we suddenly got a message stating that the USB Device was not recognized. The only thing plugged in to the USB port was a mouse. Tried all the ports, same message. Tried another mouse, same thing. Tried a thumb drive, and low and behold, 2 of the 3 USB ports worked. Tried a URL from MS which is supposed to help with this exact problem and possibly fix it: http://windows.microsoft.com/en-us/windows-vista/Tips-for-solving-problems-with-USB-devices
This didn't work.
Contacted HP support and they wanted me to restore back to a restore point as well as updating my BIOS. After searching the issue more extensively using Google, I found that several people said to do this:
Shut down the computer
Remove the power plug
Remove the battery
Put the battery back in
Power up the computer (without the power plug)
This forces a hard reset.
Almost as if by magic, the problem disappeared. A much simpler and less technical solution to the problem than what HP recommended!!!!

Hi @yani1015,
Welcome to the HP Support Forums! I see when you were installing your HP Printer you got a message on your Computer saying 'USB Device not Recognized.' To better assist you can you leave me with the following information:
1. What is the Exact model of HP Printer you are using?
2. What is your current Operating system, Windows or Mac and which version?
3. Were you able to install the printer?
4. Did you plug in the USB prior to the software prompting you to?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

TS1369 Hello! I have an Ipod Shuffle 2nd Generation and it is not recognized by my Windows 8 based laptop. An error message of 'USB device not recognized' is shown. I have the latest ITunes version installed, and tested the dock in other pc's.

Hello!
I have a problem connecting my Ipod Shuffle 2nd generation to my Windows 8 based laptop. The computer doesn't recognize the Ipod and issues an error message saying 'USB device not recognized'. I tried uninstaling ITunes(latest version) and all other Apple software and reinstaling it back again, checked my USB hubs in the 'Device Manager' section of the Control Panel, you name it.
I could really use some help solving this.
I've turned to the troubleshooting section in Apple Support but it has nothing concerning situations in wich the device isn't even shown in the 'My Computer' folder.
Help a brother out, will you???

Found a solution in another forum http://en.kioskea.net/forum/affich-63733-ipod-not-detected-on-computer (a few posts down).
It was for an IPOD so you can see those details in the link.
Found how to reset a shuffle and inserted it into these instructions - did not have to follow his last steps.
- Turn off computer.
- Plug Shuffle into usb.
- Then you must reset your shuffle
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.
- Start computer and it should install the usb driver for the ipod automatically.
- Your i pod will say do not unplug so don't. then open itunes and it will be there.
I did not have to do these thing below – did not get error message and shuffle was displayed in Itunes. / LMc
Just remember to not only eject ipod from itunes but stop usb.
Go to the program icons near the clock and right click the usb icon and "safely remove hardware" will appear and click it.
Stop it and select "apple ipod".

When I connect.. sometimes it says Device not recognized or malfunctioned!

Hi. When I connect my ipod to any microsoft device, sometimes my ipod doesnt connect. I cant charge it, or restore it as it behaves like a useless piece of plastic.. I get a yellow bubble 'Device not recognized or has malfunctioned'
This problem is bizarre! I cannot find anyone who actually has a solution for this problem! Apples standard answer is for me to reinstall my drivers or update itunes or windows. Done it. No solution yet.
My ipod works fine.... sometimes. Its a completely unpredictable problem. Ive googled this problem and so many ipod classic owners have asked.. solutions ive tried: the 5r's, updating drivers, It managed to connect once, but now it wont. My ipod normally works fine on my PC, XBOX, laptop and Mac.. but sometimes, unpredictably, it wont be recognized by anything apart from the mac. For a month it would not connect at all and I took it in to an Apple store where they told me it works fine. Its not my PC.. its up to date, and theres no reason why it doesnt work on my XBOX because some times it does.. last night it did, today its broken again, I suspect tomorrow it may work. This is SO frustrating!!
I have alot of experience in PC's and normally I can solve a problem by process of elimination, updating and reinstalling, but in this case.. everything seems fine. My only idea is that maybe its my Sync cable?? Which also makes no sense because it generally connects fine on the mac - and, why would a sync cable be unpredictable.. surely it either works or it doesnt. HELP PLEASE!!
Nick.
my email is: [email protected]
my serial for my 80g classic is 8K819CPKYMV and is under warranty until May 2009, i bought it in August this year.

there is a good chance that this can be related to bad contact in USB lead.. e.g not enough power from IPOD to PC so that pc cannot recognise it. Where I work I get alot of USB devices on pc's that are not recognised and most of the time it is the connection to the device that is not good enough because the flat end of the USB adapter has been gradually bent over time just slightly and now contact is not good. It can also be todo with drivers or If you are using it through a USB hub.
so if it is not working through USB hub try direct. also try in back of PC as these Ports or direct access to main board to pc and would be less trouble some if there was a voltage loss from mainboard in pc to front of unit.

USB Device Not Recognized on Windows 7 - USB mouse

I have a 4 week old Inspiron 1545 with Windows 7 Home premium that has developed an error: USB errors while trying to install a Microsoft USB mouse on this Laptop. Interestingly, my Microsoft USB Mouse installed perfectly first time and worked for about 2 weeks, and then failed. In looking at the system restore points, it tells me that there have been two driver updates to the USB environment since the unit was shipped from Dell. I wonder if an automatic update from Microsoft has somehow inadvertently updated or replaced a Dell factory driver.
Two nights ago I spent 45 minutes with Dell tech support doing remote control bug fixing on this laptop. They werent able to fix it (in the time allowed). They downloaded at least one of their newest drivers onto this machine and rebooted it - and they seemed pretty savvy - but still not working. So I went ahead a did a system restore to a point about 10 days back because I could see that a USB driver would be affected (as shown in the system restore menus), and I would like to compliment Microsoft on this very cool functionality!
At this point, I've unplugged the USB mouse , used the Device Manager to delete the 'unknown device', and done a system restore back to what I suspected was a working point. But still getting a 'Device not recognized' warning every few minutes, and still don't have a working mouse. I don't want to have to do system restores back to pprevious dates, although I suspect this is one solution.

Hello,
I just wanted to let u know, I had this same issue for about 2 weeks. Basically what happened was a bad install of my AMD Chipset drivers. When I attempted to upgrade, the install didn't go all the way through.
I then restarted my system, and BAM! No Mouse or Keyboard functionality thru USB.
Even when I went into SAFE MODE the Mouse and Keyboard were not functional. The only time they worked was when the computer first attempted to start, BEFORE windows loaded.
So, this means that your issue is a software problem.
I thought it was some other software that I installed, and ran a restore session, but that wasn't the issue. Still no functionality.
I even tried removing my CMOS battery, to reset it, since some people said that had solved their problems...Still nothing.
I then read other forums around the web using my Android phone to try and find a solution, only those solutions were no help.
I was also advised to run: MSCONFIG and Hide all Windows programs and then stop every other driver, source from loading (of course if my mouse and kb worked, I would have tried that).
I had even read that because I was using USB, that I should try using a PS/2 Mouse and Keyboard connection.
It took me 2 weeks to get the correct PS2 adapter that worked, which would essentially allow me access to my system again...
I Purchased a USB A Female to PS2 (MDIN6) Male Adapter (for Mouse) from http://www.SFCable.com
This my friends, was a lifesaver. I only have one PS2 port on my system, so I used my mouse to try every option I had previously read about. Of course you cannot type because the keyboard doesn't work, so you need to know the location of the folder where
the programs you are trying to run are.
So, a little after I got back into my system, and I closed down all programs, the warning screen came up that ALL of my USB Ports failed and could not be updated. I even Uninstalled every last USB port from the System Properties and restarted, and still
that didn't work.
I had forgotten that during the time when this problem arose, there was a failed install of my AMD chipset drivers, so luckily I had not deleted the source file and I tried to reinstall, and VIOLA! I'm back up and running and my USB ports are restored
and everything is working!
I hope this solution is able to help other people out there.
Thanks,
JE - [email protected]

HT1369 I updated itunes now my ipod or phone wont sync devices not recognized by itune. windows 8 sees the device what changed?

How do I get Itunes to recognize my devices? i5S and ipods have been synced to this pc prior to Friday's itunes update.
if I uninstall and reinstall itunes will my backups and library be lost?

Hi meccamark,
If you are having issues with your iOS devices not being recognized by iTunes on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden

Device not recognized in iTunes for Windows

iPhone 5S is not being recognized by iTunes or Windows Explorer.

Hey there andrijfrommississauga,
I have an article here for you that will help you troubleshoot this issue with iTunes not recognizing your iOS devices:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Device not recognized - Zen Visio

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