Device online, but cannot control camera from Capture screen

I have a the camcorder listed below connected to my computer through a firewire card (also listed below), and I'm trying to capture video from tape with Premiere Pro CS4.  The camera is online, and if I use the controls on the camera player to play the tape, the video shows in the capture preview, but I cannot control the camera from the capture screen.
Device Control is set to DV/HDV, and set device to Samsung.
Any idea what's going on here?
Operating System: Windows XP Professional
Sound card / driver version: SoundMax Integrated Digital Audio driver:5.12.1.5246
Video capture card / driver: Texas instruments OHCI compliant IEEE 1394 firewire card, driver:5.1.2535.0
Camcorder: Samsung SC-D363 miniDV, driver:5.1.2600.0
- Amanda, Carolina Tiger Rescue

Yes, the record button is live, just the controls to control the tape deck in the camera are greyed out.
I have since borrowed a Sony DCR-HC42 to capture from, and the controls are working for it.  However, it will not capture by setting In Points and Out Points,  I just have to position the tape as best as possible, record and select when to stop the recording stop from the Preview.  It's not ideal, but it's getting the job done.
This sort of problem seems to be par for the course when using Premiere on a pc. Users just have to plan on a few days to resolve compatability issues that should not have existed.
so for the moment, no critical issues, but once this project is done I will need to revisit the problem.
thanks for the help!  Amanda

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