Device Software Upgrade

I upgraded the device software over the weekend, and can't see any difference. None of the apps I was expecting are there. Tried re-downloading, but get a message that latest software is already loaded. New version no. does NOT show up in About. Just tried synching for the first time since the "upgrade" and I get a "sync failed" error. How can I uninstall and go back to the original? Or fix the new version? I tried rebooting and that did nothing. Help!

what apps were you expecting to see that didn't show up?

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4.5 device software upgrade w/ email trouble

I recieved a insurance replacement BB 8130. I upgraded to the 4.5 software upgrade and ran into a few problems. First, I no longer could find the browser icon but solve that problem by goin to options, advanced options, host routing table, push the applications button and selecting register now. I found out though, that i was no longer recieving email. My email icon is still visible but I can no longer send or recieve email. I have tried logging in to my account on my BB but get incorrect information screen and it wants me to input the info again. any help would be appreciated.
shawn
Solved!
Go to Solution.

Do you mean that you've forgotten password for setting up email IDs? If so then use the forgot password link if you can remember your user name. If you can't recall that then contact your carrier support representative and ask them to provide your user name.
tanzim
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I need major help with the 5.0 device software!

I recently had to get a refurbished Blackberry Curve 8900 from T-mobile because my phone was no longer charging. The old one had the 5.0 update on it, this one however, does not. I know how to download it and everything, but when I am JUST about to click "finish" a message pops up that says
"Invalid Configuration
The Blackberry Device Software upgrade new features and significant enhancements to the Blackberry solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about Blackberry service, please visit www.blackberry.com/service."
I don' t know what a BlackBerry subscription is.
I need help getting passed this, so I can continue on with device update.
Thanks!

Hi and Welcome to the Forums!
It is referring to a full BB data plan, the last one in this list:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
That plan is what enables BIS -- BlackBerry Internet Service -- which enables all of the rich and proprietary features of BBs. If you had those before, then it sounds like your carrier has not completed shifting your prior account from your old BB to the new one (it is controlled by the BB PIN). I suggest you contact them for formal assistance.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Q10 Software Upgrade Interupted

Hi,
While I was upadting the Blackberry OS Software from 10.1.0.273 to 10.2.1.2941, it showed a download of 2gb and when the downloading was completed, it started installing. At 99% of installing, an error message occured saying that SoftwareUpgrade is interupted. I tried updating for 4 to 5 times, but always the same error is displayed.
Kindly please give me the solution for this asap.
I have bought the handset yesterday itself only.

Use the instructions in the first post of the thread below.
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-BB10-OS-Using-Sach...
When it gets to the Country and Carrier codes to input into Sachesi use the data from the first post in the following thread (instead of what I have listed in my thread above):
http://forums.crackberry.com/bb10-leaked-beta-os-f395/sachesi-codes-os-downloads-920390/
When you're all done do a Security Wipe on the device to delete the OTA download you did originally.
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Unable to upgrade to device software 5.0

i currently have a curve 8900 with O2 in the UK and i have software 4.6. i would like to upgrade to the new software 5.0. can someone please help me as its not letting me upgrade and i do not know why.

I would check your carrier's software site to see if your device can support 5.0. This KB article should help you find that site. Then, if you run into issues trying to install or want detailed instructions for installing the new device software please refer to this KB.

Rington problems after upgrading device software

I just upgraded my 8230 with device software 4.6.1.284. When it came back on it did not show ringtones that I had downloaded in the list. They were still there but did not show up in the list. They had bee saved on a memory card. Now when I download a new one I have to do a battery pull to get it to show up in the list. Any ideas?

read your memory card using the following link.
use Windows Explorer, and display hidden & system files.
on the memory card, delete all the files named BBThumbs.dat . There should be one in every non-empty folder. then open the media application and let the indexation work.
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
HOWTO : use your blackberry as a USB device
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problems upgrading to device software 5.0.0.973 on Storm 2 - had to downgrade to 5.0.0.497 again

I recently had my Storm 2 handset replaced under warranty. In going through the process of updating/synchronising the new handset to my Outlook, I had problems with both Calendar and Contacts.
The Calendar problem turned out to be related to Contact anniversaries. I opened the contact, removed the birthday, saved the record and then added it back and saved it again. The record then synced.
I had problems syncing contacts that had no email address in Email 1, but did have an email address in Email 2. Once I moved those email addresses into the Email 1 field they synced ok.
Then the Desktop Manager told me to update the device software to version 5.0.0.973. I went through the whole process and then checked the phone. Calendar seemed to be ok, but all the contacts were gone - there was only one contact showing with about 360 duplicates. I tried to resync with 'replace data' ticked and it made no difference. I then deleted one of the many entries on the handset and they all disappeared at once. So I created a manual contact entry on the handset and saved it - which also showed up as many pages of duplicate entries.
Next day, I synchronised my husband's Storm 2. Desktop Manager told me to upgrade his device software, which I did... with exactly the same result as I got with mine.
I have now downgraded both handsets back to 5.0.0.497 and resynchronised to Outlook (one way from Outlook to Device, replacing all data) and both handsets are now operating properly.
I am using Desktop Manager 5.0.1 having upgraded to V6 and then having to downgrade to V5 again when it would not synchronise with Outlook.
Not happy with RIM for pushing 'upgrades' that fail and cause hours of work to restore to something that works.

RIM doesn't push the upgrades -- your service provider does so, once they have certified and approved the operating system upgrade for their devices.
But, .973 does work on the 9520 in the manner you wish it would, I've used it myself on that model.
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Upgraded 8350i to device software 4.6.1.313 and got many problems

is anybody else having problems with device software 4.6.1.313? i loaded on my 8350i and started having problems including browser crashes one of which caused a device reboot. i downgraded back to 4.6.1.204 and now all is well. what the heck?

Did you remove your media card when upgrading? Incompatible themes/apps can also cause issues and sometimes an error may have occured during the upgrade process so reloading the OS again may help.
Kijana
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Thanks

Desktop Manager 6.x & upgrading Device Software

Hopefully someone can provide me with a few pointers on how this works properly in Desktop Manager 6.x. Its probably straightforward.
In desktop Manager 5.x and probably 4.x from memory, if you wanted to upgrade the device software on your blackberry, you would download the package, install this on your PC, open Desktop Manager, plug the Blackberry into your PC and follow a few prompts and then the upgrade would go through. If you had any issues, the biggest was that maybe you would have to delete the file located here, 'C:\Program Files\Common Files\Research In Motion\AppLoader\Vendor.xml'.
Now under Desktop Manager 6, even though I have installed the Device package on Windows, Desktop Manager seems to always go to the internet and get what it thinks is the newest version. Now sometimes this is newer or sometimes older than the version that is approved by my telco.
So how do I stop it going to the internet & how do I make it install the version that I have downloaded and installed on my PC? Anyone?
Thanks,
Gareth

Hello,
You've got almost everything you need...the only difference is that you want to skip the Desktop Software and instead run the LOADER.EXE application directly. See this:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Recent software upgrade has changed the way my iPhone syncs with my macbook, and diary items no longer upload from my iPhone. I've tried a to fix it and seem to have made things worse. What is the best way to get the two devices in sync ?

Recent software upgrades has changed the way my iPhone syncs with my macbook and items entered on my iPhone are no longer uploaded to my macbook. I've tried to fix it and seem to have made things worse, my iPhone now has a long list of calanders that I don't want and can't delete and nothing is uploading to my macbook.

You need to look at Mac's iTunes, check  > System Preferences > iCloud.
If you use iCloud for Calendar, Contacts then turn off those items in iTunes, Info tab with your iPhone connected and selected.

Problem trying to upgrade my device software

I'm trying to updated my device software but all the time I try it it's says that I'm have a telefonic access to active networks, close them n try again, but I turn off all the connections and the exact same message keeps prompting. Can someone help me with this issue because I don't find any info that helps me. Thx

Hi! Not sure what telfonic connections you have ....but did you try unconnecting them then pulling the battery for at least a minute and putting it back in?
Might just need to boot without the connections.
DON'T THINK!!!! LOOK!

Phone not working after the software upgrade

I performed the software upgrade as indicated by the phone in the notifications.
One the phone rebooted, I proceeded to enter my email accounts and it froze on a white screen with a spinning wheel.
I rebooted and it continued to freeze.
I took the battery out, rebooted, still can't add email accounts. It freezes in the setting section. I actually can't change any settings.
If I reply to a text, the screen freezes black.
If I try to reply to an email, the screen says, "Could not display this message"
I have wiped it three times, powered off a billion times and still keeps freezing. The update has been nothing but grief.
Any advice??

Hello 2canoes and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing issues with your device after updating your software.
It's recommended you contact your mobile service provider for investigation on this matter and to open a support ticket with BlackBerry technical support.
Thanks!
-HMthePirate
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HT4623 I'm an iphone virgin (so please excuse my stupid question if that is what it transpires to be) but when I try to update my iphone 3GS when I go into SETTINGS GENERAL my display reads ABOUT and USAGE but has nothing about software upgrade in between

Help, I've just bought a second hand iphone (my first ever) but when i try to get any apps it tells me i require ios4.3 but wen i try to update it I seeem to be missing a catorgory inbetween about and usage i should have software upgrade so i've been told i'm learning as I go lol but i have set up an itunes acc and i cant put apps on that way either has anyone come across this and a friend looked at it and said check its not been jailbreak/broked I have no idea what this means or how to check for it is it reversable any help is appreciated as i'm slowly losing the will to live lol many thanx in advance. oh I think it is a 3gs or a 3 but deff no newer cheers

Read this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About?

Is there a way of updating the device software to a more current version

I have a blackberry pearl, an 8110 pearl and an 8310 curve.   want to put the max memory in them , can the device software be updated to higher versions than they currently have in order to support the larger memory cards?

Check with you carrier on availability of updates device OS. Get the update installed in your PC.
Check below steps for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Follwoing info on max media capacity by device OS versions -
    BlackBerry Device Software                             Media Card Size Limit
BlackBerry Device Software 4.2.0                                 Up to 2 GB
BlackBerry Device Software 4.2.1                                 Up to 4 GB
BlackBerry Device Software 4.2.2                                 Up to 4 GB
BlackBerry Device Software 4.3.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above              Up to 16 GB
BlackBerry Device Software 4.6.0                                 Up to 16 GB
tanzim
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IPod Touch skips, stutters, glitches through songs since software upgrade!

Hi everyone,
*Since I upgraded my iPod Touch* to the latest available software update +(for the 1st Gen is 3.1.3)+, it has become *unable to properly play any music encoded above 128kbps*. Before the upgrade, my iPod could play music encoded in any higher bitrates like a champ! All the way to 320kbps, variable, even Apple Lossless format used to play flawlessly.
Suddenly after the last *firmware update*, most of the songs in my iPod Touch would *skip, glitch and garble, making electronic glitches and annoying noises* for no apparent reason. On occasion, the iPod would even *add several second of silence in the middle of random songs*. It's bizarre!
It definitely took me a while to figure it out, and spent weeks testing and researching what could be the problem. It was truly driving me nuts! The result of all these tests was clear: the *iPod Touch now CHOKES on any music file encoded higher than 128 kbps ACC*. Truly pathetic for such an expensive little jukebox. Even the early MP3 players I owned 10 years ago were able to play variable rate MP3 files without a glitch. *_This is a major bug that needs to be solved_*.
For those interested, I did the following tests through my weeks of research to find out the culprit to this problem:
- - - Reinstalled the device software
- - - Reformatted the device, then updated the software
- - - Uninstalled all apps, reinstalled and tested my music after reinstalling each app
- - - Disabled Wi-Fi (no difference)
- - - Copied over my music library from scratch, several times (it was painful)
- - - Reformatted a few albums in different bitrates, from 96kbps, all the way to 320kbps, both in constant and variable rates, and tested them one by one. This took days.
In the end, there is one thing that was consistently clear: *any songs encoded over 128kbps would skip, glitch and sound corrupted. Time after time*. All those music files I had encoded at higher rates +(192 kbps, variable 240 kbps and beyond)+ would make the iPod choke.
There is one temporary solution to this mess, but it involves reducing the quality of your music files: The only way I can now play my music collection in my iPod Touch without skips and glitches is by downconverting my files to the now *obsolete 128kbps*. Only when I converted my music to 128kbps, the annoying skips and glitches stopped. For an audiophile like myself, this was an absolutely painful decision, as I can tell the *obvious loss in quality and nuance in my music files since i had to downconvert them*.
Funny: this skipping problem *also affects any files purchased from iTunes* +(encoded at 240 kbps variable rate)+. Should I ask for my money back, Apple?
I find this irritating and painful, since *the ONE THING the iPod is supposed to do well* (aside from apps, games, and web browsing) *is to PLAY AUDIO AND MUSIC FILES*.
I spent a lot of money on this machine, and until recently it worked like magic; I just wished it played music again like it's supposed to. It's what the iPod was built to do. *Apple: Please fix the software!*
I wonder if there's a forum where I could post my detailed findings, so Apple engineers can take note of this *MAJOR BUG*.
PS: I have recently learned this is a very common bug, and tons of people are reaching out telling me they are experiencing the same annoying problems. Furthermore, *this seems to affect not just the 1st Gen, but ALL generations of the iPod Touch*. It's a *widespread software issue* that was not properly addressed in the latest software upgrade. I'm starting to worry about Apple's quality assurance process.

Hi everyone. Thanks to a tip in another forum, I think I had a breakthrough regarding this problem. I have the strong suspicion it's not the software for the iPod Touch, but instead, the problem comes from *iTunes and how it handles USB 2.0 transfers*.
To make a long story short, all your *music that's encoded above 128 kbps gets corrupted when you transfer it to your Touch from iTunes through your USB 2.0 connection*. That's where the problem is!
I performed this simple test:
*PART 1 - WIFI*
- I connected my iPod Touch via Wi-Fi to the iTunes Store. Bought an album encoded at a very high bitrate (Coldplay's "Viva la Vida", encoded at 256KBPS).
- Downloaded the Coldplay album directly to my iPod Touch via Wi-Fi.
- Tested every song in the album, and they all played flawlessly.
*PART 2 - USB 2.0*
- Now, I erased the Coldplay album from my iPod Touch.
- Connected my iPod Touch to my computer, and downloaded the album again via iTunes. I copied the very same album to my iPod Touch, this time using the USB 2.0 connection.
- I tested every song in the album. Guess what: most of them are corrupted, skipping, glitching, making garbled noises.
I think a reached a minor "eureka" moment. *It's not the iPod Touch software: It's iTunes, and how iTunes deals with your USB 2.0 connection*.
Now, I'm not an engineer, and I don't know how to fix this problem. I wonder if there's anyone out there there that knows why high bitrate files get corrupted during the file transfer. Hope anyone can shed some additional light on this issue, so we can find a solution.

Device Software Upgrade

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