Device switch Problem from 9360 to Z10. Help Please

Hello;
I just switched from 9360 to Z10. But when I log in with my last account. Only 12 contacts re coming and some of them re not even in my contacts. Please someone can help me?
Thanks in Advance.
Ozkan

Hi Ozkan
Seems your Z10 used different BlackBerry ID rather than your BBID. Verify it from Setting > BlackBerry ID. To sign in with your ID, you must wipe your phone. Setting> Security and Privacy > Security Wipe. All of data on it (contacts, emails) will be deleted. Backup your phone through BB Link in case you need some of it. Once wipe is completed and you sign in with your own BlackBerry ID, all your BBM Contacts, Groups will be restored automatically over your mobile network.
Good luck.
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