Device Switch Problem

I've been trying to transfer my Vodafone account from my Curve to a Torch 9800 using the "Device Switch" facility in Desktop software. On completion the message on the Torch screen says that the back up was corrupt. I've tried this operation numerous times on two different laptops using Windows 8 and Windows Vista OS's so suspect it's either a handset or Desktop software issue.
The Torch handset is not new, it was previously used on the O2 network but was never locked. I've carried out a handset security wipe and a return to factory settings using desktop software before attempting the switch.
After trying the device switch, even though it said it was corrupt, most functionality works but on trying to set up my email I get either of the following problems.
1. Using the setup icon I am asked for an Enterprise account address and password. As I use BIS not BES I am assuming this is of no use to me. When exiting the setup screen the phone freezes needing a power off to get back to the main screen.
2. If I try the activate the email account from the "Options" menu within the individual email account folder I get the message "unable to open email setup application. Contact your wireless service provider "
I've tried Vodafones support forums and they suggest it is a handset software issue.
Any help in resolving this problem would be much appreciated. I'll also post this same message in the "Desktop Software" forum
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Go to your phone's browser and type www.blackberry.com/integrate
Let us know if that helps.
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Device Switch problem from Z10 to Z30
Hi Dears,
I got my new Z30 and I tried to switch my old Z10 without luck, so I appreciate your help.
Both devices are identical OS Release (10.2.1.2102) version (10.2.1.2141)
I set up my Blackberry ID in the new Z30
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Until reaching to step (8 of 9 ) in the BB-Link, a popup windows appear in my Z30 saying “RESTORE IN PROGRESS”
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I wiped my device and try several time but no luck L,
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Is the new Z30 upgraded with the latest BBM version 10.3?
If not, upgrade that first through App World, then try the Switch Device or restore again.
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Device switch Problem from 9360 to Z10. Help Please

Hello;
I just switched from 9360 to Z10. But when I log in with my last account. Only 12 contacts re coming and some of them re not even in my contacts. Please someone can help me?
Thanks in Advance.
Ozkan

Hi Ozkan
Seems your Z10 used different BlackBerry ID rather than your BBID. Verify it from Setting > BlackBerry ID. To sign in with your ID, you must wipe your phone. Setting> Security and Privacy > Security Wipe. All of data on it (contacts, emails) will be deleted. Backup your phone through BB Link in case you need some of it. Once wipe is completed and you sign in with your own BlackBerry ID, all your BBM Contacts, Groups will be restored automatically over your mobile network.
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Seems like the latest Device Switch Wizard has the problems of the old. Tried removing and reinstalling and even a different machine. Each time, I get a totally different language. Is there an "English Only" version of the Desktop Software or how do I correct this problem? TIA
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Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
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Happy to have you here!
IrwinII
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Link Device Switch just doesn't work!

Hi guys,
Was really excited to get my spanking new Z10 but its been marred with issues ever since I got it! Now the biggest problem for me is the sync. I have a 9700 on OS6 and have been trying to use the device switch to get all the data transferred onto my Z10.
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Agreed, it doesn't work.
Have tried via a media card. Copied the "DeviceSwitch" directory to every possible location on the media card and it still doesn't do anything. I suspect the Z10 is looking for a different directory name than that created on the old phone (Curve 9320 running 7.1).
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Morning,
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Solved!
Go to Solution.

I reading more on the device switch wizard it does a COMPLETE device backup and then transfers to the new
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I Have LMS 3.1 under Solaris 9.
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find out who is responsible for server with IP 10.24.0.43 and look for an application that snmp polls your device.
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In former versions of LMS when seeing this failure, you had to verify that the following parameters had this values:
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UTGetVlansOnDownPorts=0
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UTGetVlansOnDownPorts=0
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I had the same thing just recently - I switched to a 9790 from the 9800, but it used up 3 device switches so it only says I have 2 left. Going to tweet @blackberry to see if they can help/fix.

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Device Switch Wizard Copies Messenger Contacts??? CURVE 8900

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I got a curve 8900 and it was slightly faulty so i got another one and got told that the device switch wizard copies pretty much everything to phonebook, messages, calender dates etc
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Q4you wrote:
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Device switch wizard

So, I was trying to use my device switch wizard and I plugged in my phone and everything but it doesn't recognize my pin# and won't let me enter it in. What do I do? HELP

Hey kaciearlt,
Welcome to the BlackBerry Support Community Forums.
Try removing the battery and placing it back in. Then try to connect via USB.
-ViciousFerret
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Hi! I recently bought a BB Classic and used to use a BB 9320, I used the device switch app to back up all these infos. turns out, most of my contacts starting august 2013 up to now were lost. Please help how I can restore my contacts. Thanks in advance

About how many contacts are you missing?
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