Device Switch Wizard Language Problem

Seems like the latest Device Switch Wizard has the problems of the old. Tried removing and reinstalling and even a different machine. Each time, I get a totally different language. Is there an "English Only" version of the Desktop Software or how do I correct this problem? TIA
Solved!
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Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
I believe you are referring to BB Desktop Manager (not the Device Switch Wizard which is part of DM)
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
Get a fresh download of the RIM DTM software:
Software Download for Blackberry Support ((select download BB Desktop Software - once version is selected, English is 3rd (without media manager) and 4th (with media manager) options down))
* Choose the version that is newest and (if applicable) compatible with your PIM (such as Outlook if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
3) Install DTM to your PC
4) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Let us know how it goes!
Happy to have you here!
IrwinII
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Device Switch Wizard Copies Messenger Contacts??? CURVE 8900

Hi there
I got a curve 8900 and it was slightly faulty so i got another one and got told that the device switch wizard copies pretty much everything to phonebook, messages, calender dates etc
HOWEVER does it also copy my messenger contacts?
Also does my pin stay the same?
Im desperate to know before i actually proceed in doing this
hope someone can help!!!
THANK YOU!!

Q4you wrote:
HOWEVER does it also copy my messenger contacts? Yes, it does.
Also does my pin stay the same? No, it does not. The PIN is a unique identifier for each BlackBerry and is not duplicated, copied or assignable.
Message Edited by JSanders on 03-10-2009 04:01 PM
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DEvice Switch Wizard transferring from Palm Desktop

I just got my Blackberry 9700 replacing my previous Palm 755. When I first used the Device Switch Wizard form the Blackberry Desktop Manager I was able to transfer all the data from my Palm Desktop to my Blackberry. I performed this for about four times as I modified my contact list. Now it aborts the transfer and receive a message saying:
"Desktop organizer data was not imported successfully. Errors occurred during the process"
I have since removed the Blackberry Desktop Manager software completely and reloaded - no result. I upgraded the Desktop Manager with automatic update - no result.
Desperately need help on resolving this.
Desktop Manager 5.01.37
Palm Desktop 4.1.4

Hi and Welcome to the Forums!
Typically, you'd want to do that action just once...to initially get your data over to your BB. After which you'd want to use a different (and compatible) PIM to manage the data on your PC. I'm thinking that perhaps you should do that -- or perhaps, given the error, move your data from your Palm PIM to a compatible PIM:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
And then configure for synchronization:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Device switch wizard

So, I was trying to use my device switch wizard and I plugged in my phone and everything but it doesn't recognize my pin# and won't let me enter it in. What do I do? HELP

Hey kaciearlt,
Welcome to the BlackBerry Support Community Forums.
Try removing the battery and placing it back in. Then try to connect via USB.
-ViciousFerret
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Duplicate Appointments after Device Switch Wizard

I used the Device Switch Wizard for the first time and all went well... or so I thought. After the wizard completed, emails could not be sent, only saved in draft mode. I ran Enterprise Activation and email started flowing. Unfortunately, the users calendar appointments seem to have been duplicated. Deleting one appointment ends up deleting both of the appointments.
Not sure how to fix this, other than delete/re-enter the appointments... any suggestions?
Thanks for any help you may be able to offer.
Cheers,
Ken

Hello,
Device switch wizard is not a supported feature of the BlackBerry Desktop Manager for Mac. You will need to re download the applications to your new BlackBerry smartphone. The backup only saves the data and settings of the BlackBerry smartphone.
Thank you
-DrP
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Desktop Software v4.7: Device Switch Wizard ERROR

Switching between Blacberry devices; I connect my old Blackberry 8320 and select Start. It runs through 3 or 4 tasks and when it comes to Searching for Available SoftwareI receive this error message;
"Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience."
I de-selected the software upgrade options and received the same message.
I have tried it with Mass Storage Mode on and off.

Hi and Welcome to the Forums!
Typically, you'd want to do that action just once...to initially get your data over to your BB. After which you'd want to use a different (and compatible) PIM to manage the data on your PC. I'm thinking that perhaps you should do that -- or perhaps, given the error, move your data from your Palm PIM to a compatible PIM:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
And then configure for synchronization:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable To Use Device Switch Wizard

Hello,
I just bought a new Tour and want to migrate my data from my Palm Centro to the Blackberry. I have tried using a PC with Vista x64, Vista x32 and XP Pro. For whatever reason, the program doesn't see Palm Desktop or the Centro. Anyone have any ideas?
MIke

Hi and Welcome to the Forums!
I seem to recall others reporting something similar...see this KB:
KB05459 How to use the Switch Device Wizard to switch from another smartphone to a BlackBerry smartphone
Unfortunately, the Centro is not listed. But, all may not be lost...see these KB's:
KB10722 BlackBerry Desktop Manager does not detect the Palm software when using the Switch Device Wizard
KB04437 How to use the organizer data migration wizard
KB04346 Field mapping list for the PIM Data Migration Wizard
And, if all else fails, you can attempt to use your Palm software to export to ASCII or CSV, and then import that via the RIM software:
KB04312 Create and synchronize with an ASCII export file
Good luck and let us know how it goes!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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HELP! Device Transfer Wizard messed up new phone's files!

Hello! I'm new to the forum. I just got a Bold 9700 today. I upgraded from a Curve 8900. I plugged my old BB into the Desktop Manager and hit the Device Switch Wizard and everything seemed to work just perfectly but when I looked through my new BB I noticed that a lot of the "new" features seem to be missing. For example there's supposed to be a folder called Instant Messaging (I don't have it). Also, there's a bunch of duplicate games and apps, etc that were present on both devices and if I try to delete the old app it deletes them both. I'm considering wiping the new phone and starting over. Any advice before I go through the trouble? Thank you in advance!

There's no problem wiping the device, but a Security Wipe likely won't remove those duplicate apps, etc.
Likewise, the SDW probably didn't remove your Instant Messaging folder.
I'd just recommend taking some time to clean up the duplicate icons, delete those apps and reload the ones you need.
if you need further help here, please post.
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Device Switch Copies Talk Time ?

Morning,
I was just wondering if anyone has come across this issue as I was trying to return a Pearl that I'd purchased on Friday last week and the store policy states that within 15 days & under 15 mins of talk time they will take back a phone. When I went into the store to do so they said I had over 7 hrs of talk time on the pearl that I'd just purchased. Well after much frustration and calls to my carrier they allowed me to purchase the new Curve. At the end of the whole ordeal the store manager wanted me to ensure the new phone had 0 mins of talk time and lo and behold after they'd performed the data switch from the pearl to the curve it showed the 7 hrs of talk time on the Brand New curve. They did not know and neither did I that the Device Switch procedure that we'd originally done from an old Curve to the Pearl had copied my 7 hrs of talk time from my original curve and it's carried over to the pearl and now to the new curve.
Needless to say it causes much frustration to anyone who is trying to return a phone and the store's policy is such as mine. Anyone who doesn't know about this little glitch in the device switch are going to encounter this problem. Sorry for the long expaination but I'm still frustrated that I spent almost 2 hrs arguing with the store about an issue that's clearly not valid. Is there a way to prevent copying the talk time from phone to phone ?
Solved!
Go to Solution.

I reading more on the device switch wizard it does a COMPLETE device backup and then transfers to the new
phone. This would tell me the call logs are copied as well.
Hope this helps!
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HELP device switch not working between Palm and Curve

I connected both my Palm Treo and Blackberry 8330 to computer and went through the process of using the device switch wizard. Seemed to be going well, scheduled to transfer 972 items. It got to item 946 and froze. I've been reading on Blackberry Help and this forum for 3 hours now trying to figure out what to do. Somewhere I read something about disabling my PIM wireless. Read where I was to go to "address book" on home page and click "Options" in order to disable wireless. There is NO "option" choice when I click on my address book.
Can anyone advise me as to how to fix this? Maybe I have a corrupted file that is causing the freezing, but I have no clue as to how to fix that if that is the problem. All I want is to transfer the info from my Palm to my Blackberry. Didn't know it would take me all day to do this one thing. ARRGH!
I have the most recent version of the curve desktop manager software and I have the 4.1.4 Palm OS version.

Please read over this FAQ and see if any of it might apply to you.
http://www.blackberryfaq.com/index.php/Errors_syncing_the_BB_with_Desktop_Manager
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Direct Device Switch between 8330 units via Bluetooth

Is there a way to move all device configuration settings, applications, etc. directly from one 8830 to another via Bluetooth ?
I have an 'old' 8830 with something broken (physically) in the USB connector, so I cannot connect it to my laptop & despite my best efforts, I can't seem to get the Desktop Manager to recognize it through Bluetooth (even though it does pair properly) so that I can use the Device Switch Wizard.
I have a the replacement 8830 & just want to 'clone' my first one onto it and return the old one.
Have got the two 8830s paired, but there is no clear equivalent to the Device Switch Wizard for a direct device to device connection.
Any help greatly appreciated.
Cheers. Patio.

I don't believe you can. However, if you have the BBs paired to the PC, just sync to Outlook and resync back to the new device. That you can do.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Device Switch Problem

I've been trying to transfer my Vodafone account from my Curve to a Torch 9800 using the "Device Switch" facility in Desktop software. On completion the message on the Torch screen says that the back up was corrupt. I've tried this operation numerous times on two different laptops using Windows 8 and Windows Vista OS's so suspect it's either a handset or Desktop software issue.
The Torch handset is not new, it was previously used on the O2 network but was never locked. I've carried out a handset security wipe and a return to factory settings using desktop software before attempting the switch.
After trying the device switch, even though it said it was corrupt, most functionality works but on trying to set up my email I get either of the following problems.
1. Using the setup icon I am asked for an Enterprise account address and password. As I use BIS not BES I am assuming this is of no use to me. When exiting the setup screen the phone freezes needing a power off to get back to the main screen.
2. If I try the activate the email account from the "Options" menu within the individual email account folder I get the message "unable to open email setup application. Contact your wireless service provider "
I've tried Vodafones support forums and they suggest it is a handset software issue.
Any help in resolving this problem would be much appreciated. I'll also post this same message in the "Desktop Software" forum
Solved!
Go to Solution.

Go to your phone's browser and type www.blackberry.com/integrate
Let us know if that helps.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Device Switch problem from Z10 to Z30

Device Switch problem from Z10 to Z30
Hi Dears,
I got my new Z30 and I tried to switch my old Z10 without luck, so I appreciate your help.
Both devices are identical OS Release (10.2.1.2102) version (10.2.1.2141)
I set up my Blackberry ID in the new Z30
I used BB-Link via my PC and everything started fine and smooth, and I followed all instructions step by step.
Until reaching to step (8 of 9 ) in the BB-Link, a popup windows appear in my Z30 saying “RESTORE IN PROGRESS”
But after 5 seconds, BB-Link cancel the restore process !!!
Also, I tried to connect my Z30 to my PC and restore previous Z10 backup directly through BB-Link, but same issue and message “the operation was cancelled”
One more thing, I noticed that, the BBM is empty and showing message “restoring your BBM information” since yesterday.
I wiped my device and try several time but no luck L,
Please I need your help

Is the new Z30 upgraded with the latest BBM version 10.3?
If not, upgrade that first through App World, then try the Switch Device or restore again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Link Device Switch just doesn't work!

Hi guys,
Was really excited to get my spanking new Z10 but its been marred with issues ever since I got it! Now the biggest problem for me is the sync. I have a 9700 on OS6 and have been trying to use the device switch to get all the data transferred onto my Z10.
I started device switch and it successfully backs up the 9700 but when I connect the Z10 and start the process there, in 1 second it shows data successfully copied and then gives me a communication error (Failed to read the device backpup types) and then no data has been copied on to my Z10.
This is extremely annoying! Can anyone please help me with this! Thanks!!

Agreed, it doesn't work.
Have tried via a media card. Copied the "DeviceSwitch" directory to every possible location on the media card and it still doesn't do anything. I suspect the Z10 is looking for a different directory name than that created on the old phone (Curve 9320 running 7.1).
Have tried the PC transfer, this was worse. The only thing that transferred was calendar items. Shame that it stored events from a few years ago to current dates. It's as if it didn't take the year into account and just loaded old data starting with the current date.
This is incredibly poor programming. This is my fourth and LAST BB. I've only had it for a day and after 4 hours of trying to do a simple copy I'm ready to throw it away! I have no patience left for the company I have supported for the last 6 years.
UPDATE - The Z10 won't read the media card from the Curve as it has a different format. This is why it doesn't find the DeviceSwitch directory with the data on it. Does anyone actually TEST software they write these days?

Aperture 3.4.5 crashing when switching the "Language&Text" preferences

Are you seeing the same? I am having this problem on both MBPs and my iMac, MacOS X 10.8.4.
Switching the "Language & Text" System Preferences - either the language or the region settings (date and time) frequently will crash Aperture. It happened just now again, when I switched the Region from Germany to Australia.
Process:         Aperture [16464]
Path:            /Applications/Aperture.app/Contents/MacOS/Aperture
Identifier:      com.apple.Aperture
Version:         3.4.5 (3.4.5)
Build Info:      Aperture-320090000000000~1
Code Type:       X86-64 (Native)
Parent Process: launchd [148]
User ID:         502
Date/Time:       2013-06-29 19:48:20.020 +0200
OS Version:      Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report:          611580 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 514714 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      FDEE058F-32C2-8CE3-47E5-9002A20A9C1A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib                         0x00007fff914ce518 objc_msgSend_vtable5 + 24
1   com.apple.AppKit                        0x00007fff8ad106da -[NSDatePickerCell(NSTextFieldWithStepperDatePickerInternal) _notifyDelegateIndexOfSelectedSubfieldDidChange] + 45
2   com.apple.AppKit                        0x00007fff8ad0fc02 -[NSDatePickerCell(NSTextFieldWithStepperDatePickerInternal) _createSubfields] + 2433
3   com.apple.AppKit                        0x00007fff8ae27cbb -[NSDatePickerCell _updateInstancesForDatePreferencesChange] + 183
4   com.apple.AppKit                        0x00007fff8ae27e16 +[NSDatePickerCell _updateInstancesForDatePreferencesChange] + 242
5   com.apple.Foundation                    0x00007fff8f2b8d05 __NSFireDelayedPerform + 358
6   com.apple.CoreFoundation                0x00007fff917e5804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
7   com.apple.CoreFoundation                0x00007fff917e531d __CFRunLoopDoTimer + 557
8   com.apple.CoreFoundation                0x00007fff917caad9 __CFRunLoopRun + 1529
9   com.apple.CoreFoundation                0x00007fff917ca0e2 CFRunLoopRunSpecific + 290
10 com.apple.HIToolbox                     0x00007fff90597eb4 RunCurrentEventLoopInMode + 209
11 com.apple.HIToolbox                     0x00007fff90597c52 ReceiveNextEventCommon + 356
12 com.apple.HIToolbox                     0x00007fff90597ae3 BlockUntilNextEventMatchingListInMode + 62
13 com.apple.AppKit                        0x00007fff8ab31533 _DPSNextEvent + 685
14 com.apple.AppKit                        0x00007fff8ab30df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
15 com.apple.Aperture                      0x000000010047a2b9 0x100002000 + 4686521
16 com.apple.AppKit                        0x00007fff8ab281a3 -[NSApplication run] + 517
17 com.apple.prokit                        0x00000001015916c5 NSProApplicationMain + 378
18 com.apple.Aperture                      0x00000001000124ee 0x100002000 + 66798
19 com.apple.Aperture                      0x0000000100011e14 0x100002000 + 65044
Is anybody else seeing this?
Léonie

Does Aperture work correctly, when you sign into a different user account, for example the "Guest" account? That would confirm, that something in your regular account needs fixing.
Then try to trash the Preferences again, and this time also
~/Library/Containers/com.apple.Aperture/
Have you logged out and on again, after trashing the Preferences, before you try to restart Aperture? If you do not do that, the trashing may not have any effect.
But if Aperture does not work properly from a different account either, reinstall your operating system. It should suffice to use the Combo Installer:   OS X Mountain Lion Update v10.8.5 (Combo)
Léonie

Device Switch Wizard Language Problem

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