Device Switching Fail -- failed to communicate

I keep trying to switch devices via the Desktop Manager, but I get as far as "backing up social feeds" on the first device and then it always says that it has failed to communicate with the device. I've tried both USB ports with two different USB cords.
Why would it be doing this? What should I do?

Hey harley40,
Welcome to the BlackBerry Support Community Forums.
If you create a backup does it stop on Social Feeds as well?
If it does, you may have to create a selective backup and then restore it to your new BlackBerry.
To do a selective backup:
1. Go into Device>Backup Data in BlackBerry Desktop Software
2. Choose selective and put a checkmark for everything except Social Feeds.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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