Device will not show IMEI number

Hello BB10 community,
I bought a Q10 from Rogers Canada and I'm currently in Europe for the next couple of months.  When I input *#06# to find my IMEI number, nothing happens. The one on my box doesn't unlock my phone.
All the links online showing how to do this work just fine when the users types in the text, but for not IMEI number appears
Thanks,
Boomer

No idea what you meant by this, 'The one on my box doesn't unlock my phone.'?
*#06# works for me, does it show up in the Settings ->About->Hardware info?
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

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