Device will not sync

Had to re-install operating system. Reloaded Itunes but IPOD will not sync. Ran the diagnostic tests
Connect Device test recognised ipod
Device Sync test could not find ipod
any ideas?

Hi sue the moz,
Not sure if your iPod appears in iTunes, but I would follow the steps in this article to troubleshoot.
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716
See if that helps you sync again.
Thank you for visiting Apple Support Communities.
Nubz

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