Device won't synchronize -- but will backup

"Unknown Error" is cited whenever I attempt to do synchronization. (Backup seems to work, however). How can I fix this? How can I locate Live Tech Support? This is very frustrating -- having the problem and not having direct tech support.
rhol
Solved!
Go to Solution.

Hi,
this is the easiest I can make it.
First we need to clean the machine:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Install the correct USB drivers:
Blackberry USB and Modem Drivers ENG (DM4.6 B13)
File size: 16.988 MB
Date posted: 15-August-08
Download Software
Install and Cold booT the PC.
Download 4.6 without the Media manager here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Download manul here:
http://na.blackberry.com/eng/deliverables/3606/Desktop_enterprise_46_final_492866_11.pdf
Install the DM with ADMINISTRAOR rights, make sure all firewalls and virus checkers are turned off.
On the BB:
Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min.
Configure DM and retry sync.
Let me know how it goes.
Thanks
Message Edited by Bifocals on 11-09-2008 03:49 PM
Message Edited by Bifocals on 11-09-2008 04:00 PM
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Device won't synchronize -- but will backup

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