Devices no longer sync mailbox for specific user

I have an Exchange 2010 environment running ActiveSync. We have started to enroll devices using Xenmobile which pushes out a mailbox configuration for the users to connect to their mailbox. Everything is working fine with the exception of one user so far.
This user's prior iPhone was working fine and then stopped connecting with no apparent reason. He decided to buy a new iPhone 6 thinking that it would work and he would just ignore the issue on the old iPhone. The new iPhone is unable to sync as well. The
iPhone meets our compliancy checks by Xenmobile and when he is prompted to enter in his password for his Exchange (Windows) account, it appears to accept it just fine. However, mail is never synced. We can see that his device and user credentials are
connecting to ActiveSync in the IIS logs. We have tried disabling/enabling ActiveSync on his mailbox multiple times. I can see that a device is not showing up under his domain account within the ExchangeActiveSyncDevices container. I tried deleting the
container altogether and it is not recreated when he tries to connect. We also have verified that another user can enroll with his iPhone and receive mail just fine, so that rules out any issues with the device itself. It really narrows it down to this particular
user. The permissions on his domain account looked to be the same as everyone else. We are running out of ideas. We do not want to resort to recreating his mailbox since that will take quite a bit of work to backup and restore all of his mail. Any ideas are
appreciated. Thanks.
Update: Using the Test-ActiveSyncConnectivity powershell cmdlet, I verified that his account is able to create an ExchangeActiveSyncDevices object for the Test object.
Update 2: I was told that this particular user is unable to sync his mailbox from another device that was tested from. This seems to point the issue to his mailbox configuration, but we don't know what else to look for other than trying to disabling/enabling
ActiveSync. I updated the thread title to reflect that it is not just his iPhone.

So I spoke with the Exchange admin working on the issue. He did not setup a test as I previously requested. He took Xenmobile out of the mix but still had the connection going through a Citrix Netscaler appliance, which everyone is going through.
They performed a new test by setting up the device to connect directly to the mail server and it worked; mail was able to sync. This tells us that the problem is with something being caught at the Netscaler. In addition to Xenmobile, the Netscaler
as its own connection policies that permit a device from even getting to Xenmobile. It must be getting dropped by that policy, even though the device worked for another user and no one else has reported any problems.
At this point, it must be an issue with the Netscaler, so there is no need for further investigation on the Exchange side. Thanks.

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Devices no longer sync mailbox for specific user

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