Devices with Removable Storage - not being read or recognized.

Good morning:
My PC is HP Pavilion m7640n.
Specifically LITE-ON DVDRW SHM-165H6S is not reading DVDs or CDs.
Tried to download driver but there are instructions I do not understand involving a required CD.
Any thoughts about why the "Devices with Removable Storage" are not being recognized?
Cheers,
Jamie

A few things you could try:
1.Use a different port and recheck the issue.
2. You may try the same on a different computer.
3.If the above doesn't help then get the device checked by an authorised service centre.
S.Sengupta, Windows Entertainment and Connected Home MVP

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