Devour owners...what's the latest news? Any success with customer service?

Question

Well, all of us know these phones don't work properly. I was just wondering if anyone has had success swapping these for a functional phone...or if everyone is still being told that the problems are rare, even though most of us are on at least our second, if not third or fourth.
I was also wondering if there was maybe (fingers crossed) any kind of recall for these, since I pay $200 per month for a paperweight.
My fellow devour users....Please share your latest experiences.

Answer 1

The only recall I can think of is the KIN One/KIN Two phones, which got retooled as feature phones six months later in an attempt to salvage otherwise useless hardware.
I highly doubt that the Devour will be recalled, it sucks but I doubt it "malfunctions" enough to qualify for the large expenses of a recall, versus the relatively small expense of sending out warranty replacements for those vocal minority until they either replace the phone themselves (use an upgrade, buy full retail, buy third-party such as ebay) or leave VzW.
Gotta love business decisions that don't care about the customers -_-