Devour Problems

Question

I have SO many problems with my THIRD Devour I am not sure where to begin!  Unfortunately you take the phone to Verizon and they look at you like they've never heard of the problems and they definitely do not know how to fix them.  Of course my 30 days are up and I am STUCK.  Here are the top problems:
1. When I receive a text, then reply, my phone basically freezes - I can go back to my Home Page and then the bottom 1/3 of the phone goes black; phone is frozen; the black will go away and I get a Force Close message; hit Force Close; phone still frozen -- after about a minute of this process it will then become unfrozen.  Sometimes the notification text message clears, some times not.
2. Not all contacts update from Gmail to phone -- if I add some one on my phone and then sync the phone to the Gmail acct. it does not transfer to Gmail.
3.  I had pix for almost every contact in my phone.  Now all pix are gone from contacts in my phone yet are still in my Gmail acct. No pix comes up when I receive a phone call or text.  I have tried to go back into a contact and associate a pix with them again and it does not save.  Yet, my speed dial contacts have pictures!
4. Set up contacts for Speed Dial - this is where the pix just showed up . . .  Let's say I had 20 people in Speed Dial - suddenly on a daily basis my phone has started to drop contacts from my Speed Dial list.  At first it was just one contact in position 3 so I added them back - then it started again, this time dropping more to the point where I am down to only 2 contacts in Speed Dial, plus VM.
5. Assigned Ring Tone (song) some times rings, some times doesn't or some times rings for some one else.  I've tried changing to a diff. song, etc. - does not matter.
6. 3 times (days) I have had the phone not ring or vibrate for an incoming call or notification even though everything is set to function properly.  I have also had the phone stay 'lit' meaning it would not go dark / to sleep - had to manually do this to get any battery life out of the phone.  Then all of a sudden it works.
7.  Battery life on this phone STINKS - I have the phone set on the lowest brightness level; quick screen time out; all wireless controls off; Battery set to Battery Saver Mode; Background Data & Auto-Sync off . . . I can make a few quick calls and texts and my phone will need charging mid-day.  Having the phone settings like this sort of defeats the purpose of a Smart-phone when you can't actually use them (e-mail sync, etc).  I def. can not be away from an a/c or vehicle charger a whole day and expect my phone to last.
8. I was advised to get Advanced Task Cleaner Pro - so I do have this.
The above are what I can think of right now that is happening on a regular basis and I find VERY annoying!!  Have thought of switching to the new Droid X but it seems like there is not perfect answer - they all seem to have a quirk or two.  Maybe a BlackBerry?
Maybe this is a Motto-Blur problem??  I am not sure why there is a Motto-Blur - seems like a middle man program that is causing a lot of trouble . . . .   Can some one please advise or point me in a direction???

Answer 1

I already posted this on another forum, but I saw this one had a lot more views.  Basically I just felt like banging my head against a brick wall in front of a much larger audience:
Weird, apparently you and I are the only two people with this issue because the lady I talked to today said this was very rare.  Thankfully I'll be getting a new Devour...again.  I'm sure that will fix the issue.
I think I would be willing to take the abuse, keep sending in phone after phone, if they would just admit that the phone is garbage.  Instead, they act as if my claims are libelous.  When I say things to the extent of, "I've looked at a lot of forums, and I know I'm not the only one with this problem," they said that, "people only complain on those forums."  Well maybe we would stop the complaining if some techie came in and said, "oh, this is a quick fix that really works (and it really worked)," or a manager came in and said, "I'm sorry we backed such a poorly tested phone, what can we do to work with you," or even, "yea, that phone is terrible, sorry for your luck."  When I pointed out the fact that the phone has been released for less than a year, but is already not listed on the Verizon web site, I was told that phones become obsolete, and technology changes rapidly.  That's the best that you could do?  If you're going to lie to me, make it interesting, or so complex that my feeble mind can't quite dissect what you're saying.  But, please, don't insult me by thinking that this simple statement will fool me into thinking that you truly believe that there is nothing wrong with this phone.  Don't tell me that the phone is no longer sold because that's the way technology works.  Me, DEVOUR_BITES, and anybody else who has this phone knows full well that Verizon knows this phone is terrible, and, worst of all, refuses to even admit the slightest possibility that there is a systematic error here.
If anybody was able to finally have they're Devour exchanged without paying full retail for a phone, please let us in on the secret.
If anybody else out there is extremely bored and thoroughly enjoys typing contacts into their phone many, many times over, the Devour is great.  It's got a sweet keyboard that attracted me in the first place.  I've gotten 10x the use out of that than I expected.
Thank you for this ability to rave and rant on my keyboard for some sense of validation, because I'm not getting it from tech. support