DexterM - Printer connected wireless but Notebook cannot connect to printer?
Hi all,
I will be a brief and clear as possible. I really hope someone can help! thanks in advance.
DexterM, if your still arond I think maybe you would be familiar with this type of thing. I will be as concise as possible.
I incorrectly removed some HP folders in an effort to remove the bloatware. (shop and participation program etc).
Anyway, I damaged my install because Solution Center disappeared! I needed it to scan multiple page PDF docs.
I tried to uninstall and re-install the Full Software package (my printer is B110a) 10s of times. Each time the Installer showed that 'Solution center' is already installed. It was not installed.
Eventually after days of trying to fix this, I took the drastic measure of remving some HP keys from the registry. Not randomly of course, but from a solution post on this board. I only removed about 4 HP keys. I was very careful not to remove any Windows ones. (I se Win7).
So.. Solution center then installed. Hooray! Everything seemed perfect. EXCEPT....
I had removed 2 keys related to the Network. Something like NET HPz12 and something similar.
Now when I tried to connect my printer wirelessly (using the USB to wireless process) it cold not find any wifi networks even though there were several in the vicinity.
I found a solution on this forum which involved right clicking on the network.msi file and choosing uninstall, then re-installing it. This did the trick! now when I ran the "USB to Wireless" process it instantly found my wireless "your PC is connected to SSID blah blah blah, is this correct". Yes. It continued the network diagnostic but always failed at this point.
I think because some service or reg key is missing the computer cannot commnicate directly with the printer, but it can see it at http://192.18.1.2 etc via browser. so all is connected properly, but something is preventing the laptop from commnicating with the printer.
So to recap.
Laptop works perfectly with printer via USB.
Printer is connected to my wireless without isse. I can see it at http://192.168.1.2 etc
Laptop cannot connect to printer though, and fails everytime I run the 'usb to wireless' process.
I suspect one of the NET keys I deleted frmo the reg is to blame? Or some missing windows service?
The network diagnostic utility says "network software missing, please reinstall or fix and try again". I have uninstalled and reinstalled 10s of times now. It's not putting back no the required network service/key thats missing.
Argh. please can anyone help. Someone must have been here before? I have a screen shot too of the 'USB to wireless' process failing. It shows the connection is there, but something is not right.
image 0 - the 'usb to wireless process' picks up my wireless without any problem. ok
image 1 - during the 'running diagnostic on network' part of the process it fails
image 2 - not much to go on here. I reinstalled and uninstalled 4 or 5 times already. same thing.
Nobody? Im really stuck here... Been onto support 3 times and they cannot help. I need someone with expert skills who will understand which windows service or driver or key is preventing the notebook from talking to the printer even though both are on the same network successfully. No AV or FW on the network either.
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