Diabled phone due to ISO update
I did the ISO 7 update and now my phone is disabled. It says to connect to itunes. I did but i have no idea what do do from there?
Try recovery mode as described here:
http://support.apple.com/kb/HT1808
You may have to try this several times to succeed.
Similar Messages
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Will Apple replace my phone if it broke due to an update?
I've had my iPhone 5 since September, so about 6 months now. Last week, I was backing up my phone like I do every so often, and I was asked if I wanted to update my phone to the newer, updated version of iOS 7. (I believe it was iOS 7.0.6) Anyway, a couple days later, I noticed that my phone started shutting off randomly. It started happening more and more, and sometimes it wouldn't even turn back on and I would have to do a "hard restart" (holding lock and home button). The only time it didn't happen was when my phone was plugged in, charging. I looked online a bit and similar things have happened to people who have dealt with battery failure or power depletion (?). I saw that restoring it could help, but I did and nothing changed. Just yesterday, now the fourth day that this has been going on, it shut off and has not turned on since then; when plugged in it will occasionally appear with the white screen with the apple logo, like it does when it's being turned on, or if I press the home button it comes up with the red battery indicator, like it does when the battery is dead (there is no way that the battery is dead). Anyway, I contacted Apple support online yesterday, as I'm a college student living on campus, without a car, and they told me to try to restore it again, because that should fix it, but iTunes couldn't even register that it was connected because it wouldn't turn on. The person I talked with suggested I take my phone to an Apple store. Luckily, spring break starts in a couple of days so I will be able to drive the hour to the closest store to me so they can take a look at it.
I'm just really curious if anyone else has had a similar problem, and/or if anyone knows if Apple will replace my phone for me? The screen is cracked, but it's been like that for probably 2-3 months now and I really don't think that has anything to do with it. The person I spoke with suggested that it could have been due to the update, but didn't outright say it. Thanks!Same exact thing happened with me as well. I talked to someone last night on the chat again, and they told me that a cracked screen does indeed void my warranty. Although, I am 99.999999% positive that the update is what caused the problem, as I said before, the screen has been cracked for nearly 3 months now with no problem. I'm planning on going to the store on Saturday and going to see what they can do. The people I spoke with told me there is some things they can try to do in store, and if those don't work, depending what the problem is they can send it out for repair or replace it. Problem is, I don't have the warranty anymore so it's $269 for a replacement, and I'm assuming the repair price is based on what needs to be repaired. Luckily in your case, as long as there's no cosmetic damages, your warranty is most likely not voided, and they can replace/repair it for no charge.
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I am using my iPhone 5 to take pictures and have started a blog with pictures. I am not able to do the update on my phone due to lack of memory. I wanted to know how much difference this will make to my pictures.
If anyone had suggestions on how to maximize picture quality n use without the update, I'd appreciate it
<Link Edited By Host>If the lack of space on your phone is due to pictures, you may want to consider transferring some (or all) to a computer and deleting them from the phone. That is a good practice even if you have space on the phone. Instructions: http://support.apple.com/kb/ht4083
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Hi Please could you tell me if i am able to retrieve photos that i have lost on my iphone due to apple asking me to restore my phone before it would update any apps - thanks
I need a new account because one day while trying to buy an app my Apple Id randomly said my password was incorrect after I typed my password in right. I tried thousands of times, and no hope. I couldnt reset the password because I had forgotten its password. I tried other things but they failed. So I did this iCloud change address thing and it kept my Apple ID's data, but change the email and I set a new password. Then all my data goes to iCloud and I still can't buy apps as of the security questions which I forgot.... I tried to reset but instead of giving me a form for it, they just told me what to do when I get the email (even when I still have a rescue address which is the email I used for Apple ID) so I just want a fresh start, to tranfer the money over and get the stupid bug sorted...
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My iphone 5 got suddenly slipped into recovery mode when i was updating my phone with the latest update. I request the officials to act fast and come up with a recovery solution because the phone is unable to get restored on itunes due to "error 3" when ever i am trying to restore and neither of the istores have the solution for the same.
Hi, Milanista5
Thank you for visiting Apple Support Communities.
When experiencing issues restoring or updating an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H. -
Phone not working after update volume. Battery life resets on own
Ever since last ISO update phone not working right. Looses volume. Shuts off Battery life went out to lunch. Texting slow. Any fix yet I see lots of issues. And tec support wants to charge as phone is off warranty. Was working finè before update.
Very sad customerHello 2canoes and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing issues with your device after updating your software.
It's recommended you contact your mobile service provider for investigation on this matter and to open a support ticket with BlackBerry technical support.
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
After uploading our phones with the latest update, we have noticed that the battery life has deminished considerably. I now have to charge my phone overnight and two or three times a day. Prior to the update, my battery life lasted me at least a full day. We have several phones in our office and the ones that have updated (4) now have issue holding a charge/battery life. I really liked this phone and can not believe that you are now going to charge us $79 a battery to fix what is most definately a problem with your latest update. I know other people outside of our company that are having the same problem. Not to mention when I called AT&T it was confirmed to me that they are hearing the same issue and then some from other customers as well. Your own people, once I talked to them earlier today, told me they are showing a history of issues that are showing up after the update was put in place. Of course she tried to say, "Maybe the age of the battery and the update both contributed". Whatever.
I want you all to know how disappointed I am in your company for the handling of this issue. I always thought "Apple" was the line I didn't have to worry about having any types of issue. And that you all would stand behined your product 100%. Now I am not so sure.
I would love to hear back from your company on how you perceive the issue with all of these phones that prior to the update didn't have any issues and how after the update THEY ARE NOW having issues. I do not believe this was an issue due to the age of a battery and that was pretty lame to say so. It was fine and now its not.
Please feel free to contact me and help me figure out a way to pay for all of the batteries that will be needed for our company to contiue doing business as needed.
Thank you.
Web Address (URL):
5106 McNarneySorry this is a user to user technical forum. There is NO APPLE here as stated in the term of use when you signed up for this forum.
here are some battery tips
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
http://www.apple.com/batteries/iphone.html -
will iPad 1 get any more ISO updates app that would be beneficial to me I'm unable to use due to iPad 1 is only updated to ISO 5.1.1
The ipad 1 does not have the processing power to support later ios. It is time to upgrade the device to a newer one
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HT5622 my phone wont let me update or download anything
Hi My phone wont let me update apps or download music
Howdy Irishinked,
Thanks for using the Apple Support Communities.
If you're being prompted that your payment information needs to be veriefied, then there is some aspect of your payment type which is being denied by your financial institution. I'd like you to please follow the steps below to verify your information.
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Have a good one,
Alex H. -
my i tunes account for both my pc and i phone wont let me update or download any apps.
no none errors it started after i installed the new ios 5.1 on my i phone i wait ages ans it says cannot conect to the i tunes store. and on the pc when i go to update them it says service timed out after about ten mins of waiting
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please help me < when update my i phone 3G < i finish update but face problem , appear me msg There is no SIM card installed in the iPhone You ar attempting to activate. Please disconnect
Sounds like your phone was hacked to use with your carrier. Updating it has relocked the phone to it's original carrier. You will not get the phone working again without a SIM from the original carrier.
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A few months back I Dropped my iPhone 4 and I cracked my screen and now i cant unlock my phone due to touch screen not working plus there are blurred lines across the screen and I can't see anything that it displays.
Now when I try too connect my iPhone 4 to iTunes on my computer at home an error message comes up saying that I have to unlock my iPhone 4 for it to communicate to my device.
But the problem is that I can't unlock my iPhone 4 because I'm unable to see the key pad and my touch screen no longer responds when I touch it.
I just want to reset my iPhone 4 back to its Factory Settings & start all over from the beginning.
How can I unlock my iPhone 4 with iTunes on my computer or any other option you suggest me trying.
Thank you in advance,
SiHeroIf you have had a "local guy "repair your iphone you will not get any support from Apple for warranty OR post warranty
If Verizon return it to Apple it wil not be handled by Apple
If Verizon also use unauthorised repairers you may be lucky
(Apple do not sell parts to local guys or anyone else ) -
My phone was doing system update. will not turn on now gives me a startup error and turns off
my phone did a system update to lollipop now it will not turn on and gives me an error message 1740 and 1790 then turns off
Oh boy! Like stef7 mentioned, I am also curious to know which device you are using so I can assist you and get the device working for you again.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I have an iphone 3gs. I have 7 separate email accounts on the phone. Everytime I update the phone, it reloads all emails received as new unread emails. I can click each one, move them to trash and then delete all. However, I am wondering whether there is any way to either (a) delete all from the inbox or (b) stop them from reloading?
ThanksHello Kizzyk,
I would start with taking a look at the settings to make sure that you are able to send and receive messages. If everything looks good then the next step would be to remove the accounts and add them back in. Take a look at the article below for more information and details on how to troubleshoot your issue further.
Get help with Mail on iPhone, iPad, and iPod touch
http://support.apple.com/en-us/TS3899
Regards,
-Norm G. -
When iPod plugged in it tells me it can't be used because the mobile device service isn't started. It is not a phone and I've updated before. Any thoughts?
See Here... http://support.apple.com/kb/TS1567
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