Diagniostics say everything is fine, but iTunes won't connect to iStore

Below is the diagnostics info.
I am having the same problem on a Win XP machine, neither can connect even though the diagnostics say I can.
Anyone had any success?
Microsoft Windows Vista Professional (Build 6000)
System manufacturer P5K-E
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
iTunes Serial Number xxxxxxxxxxxxxxxx
<Edited by Moderator>
Current user is an administrator.
The current local date and time is 2008-03-08 23:45:04.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTX
NVIDIA, NVIDIA GeForce 8800 GTX
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {A997540A-C3DD-4147-A7E1-7674825108BB}
Description: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
IP Address: 192.168.1.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Mar 08 21:41:28 2008
Lease Expires: Sun Mar 09 22:41:28 2008
DNS Servers: 24.226.10.193
24.226.10.193
24.226.1.93
24.226.10.194
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-03-08 23:44:04.

I HEAR YA! Except mine never works anymore...SO FRUSTRATING!!!!
No one seems to be able to help, either.
My scenario:
I have been trying to connect to the iTunes store forever, and every time I do, I get the message: iTunes could not connect to the iTunes store. Make sure your internet connection is active and try again.
I moved several months ago and it seems like the store hasn't worked since.
I have tried to troubleshoot myself to avoid bothering anyone else: restarting comp, uninstalling and re-stalling, checking firewalls, diagnostic tests, etc. - nothing has worked.
When I run diagnostics, everything is A-OK as it pertains to the network and iTunes store connections. Here is the summary:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 2350
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 2FD44F1F919BB636
Current user is an administrator.
The current local date and time is 2008-03-15 14:13:48.
iTunes is not running in safe mode.
Video Display Information
RADEON 9200 SERIES - Secondary
RADEON 9200 SERIES
NVIDIA GeForce FX 5200
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
o
+
# External Plug-ins Information **
No external plug-ins installed.
o
+
# Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D0BCB334-2453-4CB1-9216-1C5334E0F164}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 71.237.45.233
Subnet Mask: 255.255.248.0
Default Gateway: 71.237.40.1
DHCP Enabled: Yes
DHCP Server: 68.87.66.13
Lease Obtained: Sat Mar 15 13:59:30 2008
Lease Expires: Sat Mar 15 15:13:23 2008
DNS Servers: 68.87.85.98
68.87.85.98
68.87.69.146
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
o
+
# CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0), Pfc (2.5.0.204), MxlW2k (1.0.1.104), Cdr4_xp (8.0.0.212),
UpperFilters: Cdralw2k (8.0.0.212), pwd_2k (5.2.0.91), GEARAspiWDM (2.0.6.1),
D: Lite-On LTN486S 48x Max, Rev YDS4
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 31:18 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
o
+
# iPod/iPhone Connectivity Tests **
iPodService 7.6.1.9 is currently running.
iTunesHelper 7.6.1.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2. Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4. Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7. Device is working properly.
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
MEGAN ROBIN (F:\), iPod nano (3rd Generation) running firmware version 1.0
Serial Number: YM7376SAYXT
Bus Speed: 61440
o
+
# iPhone/iPod Touch Sync Tests **
One or more sync tests failed.
I see that this is a relatively common problem among iTunes Windows users, and I am not seeing a lot of solutions...sigh...please help?

Similar Messages

Disk Utility says everything's fine, but Install disk doesn't find my internal drive as a possible destination. When I startup with Command S, I get a looping "cannot mount errno = 19" message.

Disk Utility says everything's fine, but Install disk doesn't find my internal drive as a possible destination. When I startup with Command + S, I get a looping "cannot mount errno = 19" message.
Problem started when I used Tech Tool Pro 6 to "de-fragment volume". Had to cancel that process before it finished because I ran out of time. Thereafter, when I startup my machine normally, I get the gray Apple logo at first, but it changes to a prohibited symbol (circle with a slash thru it) and hangs.
When I startup holding the Option key, I can see my internal drive, but I get the same results as above.
When I startup using the MacBook OSX Install DVD, it does not find my internal drive as possible destination.
When I startup using the MacBook OSX Install DVD and then run Disk Utility, it finds my drive, allows me to "repair" and says everything is fine.
When I startup with Command + S, I get a looping error message "errno = 19" and cannot stop it to do anything else.
When I startup from Disk Warrior v4.4, it does not find my internal drive to do any repairs.
When I startup from Tech Tool Pro 6 and run the "computer check" diagnostics, everything passes but the Volume Structure, which fails at "Volume Extents (B-tree)." When I use TTP's "Tools" option to run "volume repair" it will show my internal drive and allow me to click the GO button, but nothing happens and nothing changes.
I have a Time Machine backup on an external USB drive, but for as long as the internal drive doesn't mount, I can't use the backup to restore.

It's a false report and should be ignored.
I would not rely on TT as I've already said earlier even before Grant posted similar advice.
I really think the Rigid Disk Block may be corrupted. This holds the partition map and could prevent a volume from being unmounted. Unfortunately, there is no way to fix that without repartitioning the drive which will remove everything. So, before going down this road I hope you have backups or can make a backup.
Drive Partition and Format
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Proceed with reinstalling OS X.
5. Download and install Mac OS X 10.6.8 Update Combo v1.1.

OS 10.7.5, iTunes 11.0.1, and iOS 6.0.2 ... everything is updated, but iTunes won't read iPhone 5 or iPad. Suggestions?

OS 10.7.5, iTunes 11.0.1, and iOS 6.0.2 ... everything is updated, but iTunes won't read iPhone 5 or iPad as devices. Syncing was easy before recent iTunes update. Suggestions?

Are you using the correct cables. iPod cables look similar, but are not, as they are 1.1 USB cables, where your iPhone and iPad require a 2.0 USB cable.
Also, make sure you are not plugging your USB cable into a Hub or keyboard USB port, but one directly on the computer.
You may want to reset the USB ports, by resetting the SMC and PRAM
HT1411 - Apple Portables: Resetting the System Management Controller (SMC)
HT1379 About NVRAM and PRAM - http://support.apple.com/kb/HT1379.

My ipod touch was submerged in water and now it is telling me to connect to itunes, but itunes won't connect until i put the passcode in my ipod, and i can't do anything with my ipod until it connects. what should i do?

my ipod touch was submerged in water and now it is telling me to connect to itunes, but itunes won't connect until i put in the passcode, and i can't do anything to my ipod until it connects to itunes. so, basically i can't do anything from the ipod or to it from the computor. what should i do?

Restore...
From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.
There's more to try but let's go a bit at a time.

My iTouch 4g isn't recognised by iTunes, computer finds it fine but iTunes won't?

I have an iTouch 4g and it's worked fine since I got it with iTunes. Just yesterday it suddenly stopped syncing to iTunes. The computer recognises it and pulls up a window asking me what I want to do next, but iTunes just doesn't realise it's there. We have no problems with the computer as far as I can see, but it is a bit slow at the moment. Don't know if that means anything?
The iTouch is on software 4:1 (October 2010 was the last upgrade) and the iTunes is the most recent upgrade.

Do you use windows? Try uninstall itunes, restart your computer and then reinstall itunes?

Can see Airport Express, but iTunes won't connect and more..

I'm running Mac OSX 10.4.2 on an Aluminium PowerBook G4, connected to an Airport Extreme Base Station - which can use the internet etc easily. I have an Airport Express, which can be seen & changed in Airport Admin, and can be seen in iTunes - but can not be connected to in iTunes - it tries for about 30 seconds, and then gives up, not even an error message? I'm not sure if it's a related issue, buit an old iBook running OSX 10.3.9, connects to the same Airport Express, no problems. But the PowerBook, whilst it can see the iBook, won't connect to the iBook via Airport - it tells me it is not operational, or something.
Can anyone think of anything that may fix the problem?
Thanks in advance.

Is this a new problem on this Powerbook - or has it never worked? While there are many (and some very obscure) causes for this problem, one of the more common causes is firewall software of some sort. This also includes applications designed to monitor outgoing network data (like spyware) on a Mac, like "Little Snitch".

HT1212 I have an iphone 3 which has been disabled, I've put it into recovery mode but itunes won't connect to it. I know the password but the device wn't give me the option to add it. What else can I do to enable the device. I can't wipe it from the cloud

I have an iphone 3G which has been disabled after a child tried to get into it. Itunes will not connect until I have put the passcode in but the device will only enable emergency calls and does not allow a passcode to be put in. I have put it into recovery mode and itunes can't see it. There is currently no SIM card in it and it's not connectng to the wifi so I can't wipe it from the cloud. Any ideas how I can get into it?

iPhones require a SIM for activation.
Put the device in DFU mode (google it) and restore via iTunes.

Macs fine but PCs won't connect to AEBS - Ideas?

Just switched out my old Linksys WAP and installed AEBS - all the Macs in my house work great but my Windows XP laptop refuses to connect to the new wireless network.
It can see the new SSID in the network list but won't connect. Doesn't even get as far as the WPA password prompt so it's not a security issue.
Anybody got any ideas??
Thanks,
SM

This may not be the solution to this particular issue, but try it out.
Some windows systems save network settings based on your SSID (wireless network name). If you're using the same SSID as your previous router and are using a different security method or other different settings, Windows may not connect.
An easy way to fix these issues is to chance your SSID in your airport base station settings.
You can also try changing the security method or disabling security.

Everything's fine, but iTunes store won't update.

Hey all,
I produce a podcast on a weekly basis, and everything in the iTunes store worked beautifully for the first 13 episodes, but the last two episodes haven't shown up in the iTunes store yet (it's been three weeks). I haven't really changed anything else about the feed, so I'm not sure what triggered this problem. The episodes are working fine in my feed (http://www.earstohearpodcast.com/feed), and subscribers are able to download the new episodes in iTunes, but they aren't showing up on my page in the iTunes store.
I ran my feed through feedvalidator, and it said it was a valid RSS feed. I'm not really sure what else could be the problem, so if anyone has any suggestions, they would be greatly appreciated.
Here is the link to my podcast in iTunes:
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=209667115
Thanks!
Jill
Ears to Hear ~ An Indie Music Podcast
http://www.earstohearpodcast.com
17" MacBook Pro Mac OS X (10.4.9)

Don't worry too much. It's not you--it's the iTunes directory. Look at any of your favorite podcasts, and none of them are updated with the latest episode(s) as well.
I've seen this happen before, and just be patient. It will update once they finish whatever behind-the-scenes stuff their working on, and/or get back from holiday vacations!
Even the front page of the directory hasn't updated. It changes every Tuesday...but not this past Tuesday.
Jon
The Rest of Everest Video Podcast
www.therestofeverest.com

Everything looks ok but itunes won't play

Everything looks as it should. I select a tune and try to play it... it just stays at the start of the track and doesn't play it although everything indicates that it is. using 8.1 but problem was there before I loaded it - the upgrade hasn't changed anything.

with those symptoms, it might be a good idea to check in at the Music Store to see if you've somehow ended up with two slightly-differently-named accounts at the Music Store. the email form at the bottom of this FAQ would be the best one to use:
iTunes Music Store authorization FAQ

Why do I see: iTunes Help is unavailable because your computer isn't connected to the Internet. IE9 works fine but iTunes does not connect to the store.

I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine. I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet." However IE9 and Google Chrome run as always...... no connection problems.
I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same. I followed all the instructions I could find about firewalls, ports, SSL etc.
Diagnostice gives me this information:
Secure link to iTunes Store failed -----
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
DELL Inc. Studio XPS 435T
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00CCABA00E06CFD0
Current user is an administrator.
The current local date and time is 2011-09-08 09:53:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 226dfd82342c16c01da33b35a257182c
iPodService 10.4.1.10 (x64) is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
Description: TAP-Win32 Adapter V9
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 10.0.1.8
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Thu Sep 08 07:46:11 2011
Lease Expires: Fri Sep 09 07:46:11 2011
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-08 09:24:52.
　This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????

Only fixed this in the last day or two . . .with this!
https://discussions.apple.com/thread/3588501?start=0&tstart=0

My ipod touch is able to connect to other people's wifi just fine, but it won't connect to the wifi at my house, what can I do?

I have tried everything I can think of to fix this, there are a couple ipads, computers, and a gaming system that all connect to the internet. But my ipod just wont let me, some help would be much appreciated.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I just upgraded to firefox 6 and now cannot connect to the internet. IE still works fine but firefox won't connect. Any suggestions on how to get the new firefox to connect to the internet?

I just upgraded to ff 6.0.1 via an automatic push. Since then, ff hasnt been able to connect to the internet. Error message:
Firefox can't establish a connection to the server at www.google.com.Firefox can't establish a connection to the server at www.google.com.
IE has no trouble connecting to the internet.

After upgrading, your firewall may not be recognizing the new Firefox version and is not allowing it access to the internet. On your firewall progam's allowed applications list, remove Firefox, then re-start Firefox, try going to a website, your firewall will detect the new version of Firefox, then give the permissions needed for Firefox to have internet access.
*See: [https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox Cannot connect after upgrading Firefox]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

ITunes won't connect to iStore

I have downloads to my apps waiting but when I try to connect to the store, get a message, 'can't connect to iTunes store'.
Tried to connect on my iPhone4 as there are updates there but the 'update' button doesn't work.
Any ideas?

Thank god there is a glimmer of hope for this. I have the exact same problem. I have vista and it will say "Accessing iTunes Store", and then the apple logo with NOTHING on the screen where the store should be! If i click my apple id up in the corner, after about 3 minutes it will take me to my account but the text will be completely distorted and messed up.
Please help!

Both my macbook and iphone say they are aware of each other, but they won't connect. Help!!

Both my macbook and iphone say they are paired but they won't connect??? Help???

Bluetooth Texter is not compatible with the iPhone:
http://www.happymakinggames.com/downloads/BluetoothTexter/faq.php#iphone

Diagniostics say everything is fine, but iTunes won't connect to iStore

Similar Messages

Maybe you are looking for