Diagnose My Ipod Problem (5G)

Okay, so i purchased a 5g ipod about 2 weeks ago. THe first day i got i had some ******** problems. I plug in the usb i get a sad ipod face right away and the clicking WHIRR WHIRRR pattern. I cannot reset the ipod. so i spend a few hours researching this problem and find a diagnostic program. I run the diagnostic program by pressing select and rewind at the same time and enter it. I do some tests and all of a sudden my ipod works. 2 weeks working perfectly. Now, all of a sudden this problem has come back for NO reason. I can run the diagnostic program but nothing is giving me back the function of the ipod. Does anyone else have this problem? Anyone have any suggestions of what i should do? Thanks.

sadly i have had this problem too.. even if u get it back working again do you want the iPod that froze on you. These are signs of hardrive starting to fail i think you should try to return it and get another if you can.

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***Serious iPod Problems***

My brother is havign some serious iPod problems. A while ago the battery died after having it for about 2 years. He just had the battery replaced, it will atleast bootup now, but it wont get passed the Apple logo. I can get it to boot into Disk Mode, then reset it, but it still wont get passed the Apple logo. Does anyone have any idea what's happened to it?
Thanks in advance!
Matt

Hi Jeff, thanks for the response, i have been able to do that a bunch of times today, i've even opened up the Disk utility and erased and then done it, no such luck, it just wont get passed the apple screen

20 GB Ipod Problem - Not viewable in Windows and wont start

Hello all, wondering if you can help me with this Ipod problem i have.
1) Ipod turns on and displays folder with exclamation mark.
2) Ipod is not viewable in my computer
1 - I have tried a reset and putting into disk mode, which goes through fine, but it still starts with the above error.
2 - I can sometimes view the Ipod in My Computer and or disk management, but can not go into it or format it. Diskj manager reports it as un-readable.
If i try to run Ipod update/restore application it asks me to plug in an Ipod.
Any ideas on what else i can do? I thought i could at least get windows to see the device and format it to a standard Fat32, then use the Ipod restore to re-write the folders to use it as a ipod.
Thanks

Try this then
The Sad iPods icon, clicking sound or folder with an exclamation mark are the toughest problems to deal with, and must do a Restore in order to fix it. However, when your iPod is showing this icon, it is probably too late for your computer to recognize the iPod.
1. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Windows users having trouble with their iPods should locate a Mac user. We've found that in many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
There are also some cases being reported that some unrecognized iPod being able to be erased with Linux, then reconnect the iPod with the original computer and do a Restore there.
8. Try to do an Erase (Disk Utility) on a Mac computer or a format with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer). You may need to plug and unplug your iPod with the computer for several attempts, and switching around Format and Restore, and hope out of sudden, it will get recognized.
9. Diagnostic mode solution – which I copied from a thread of a post from thinktwice
“Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
10. Let me ask you a question, if an iPod with no iPod software with it. When your connect it with a computer, what would happen?
Yeah, the computer will treat it as a fresh external hard disk, which will get force mounted, the computer will ask you to format the iPod. It does not really matter the format is completed or not, the key is to erase (or partly) the corrupted iPod software on the iPod, after that the computer will recognize it.
Once it has been completed, eject your iPod, open the iPod updater and interestingly, you will able to do the Restore this time.
Base on the above, that's why I suggest Windows users who experience trouble with their iPods should locate a Mac machine or vice versa. PC computer will not recognize a Mac formatted iPod, but it will get mounted in an attempt to format your iPod.
11. Put your iPod in disk mode and plug with a computer, and have a boot of your computer using the Mac OS or XP startup disks, hope that your iPod will be seen on Mac's Disk utility and allow you to do a Erase there. Or, under the XP, you will be able to find your iPod there for you to do a Restore.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.
I have just read an interesting solution about the Sad iPod, it does make sense but the warranty will be waived once you open the iPod, I would not do it myself as I am not good on doing this
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Pictures and instructions of how to open the iPod case for battery replacement
http://www.kokopellimusic.us/KM_instructions.htm

Very random and frustrating iPod problem

I've had my 80GB classic for 2 years, no problems. Yesterday, after uploading new music I noticed my iPod was completely empty. iTunes gave me no warning message so I thought it was just a random bug.
But now I cannot transfer any music to my iPod. Earlier today it asked me to run a disk check on my iPod to repair it, which I did, and have tried transferring music with no success. Everytime I connect my iPod it tells me it cannot be read and to restore it to factory settings. I do that, but at a random point in the transfer process, it will give me the "error 69" message and stop.
The weird thing is it does this with RANDOM songs. And it's not new songs I just downloaded. The most recent one was for a song I've had for the entire 2 years I've had my iPod! Another odd thing is that the transfer process is INCREDIBLY slow. I have 75GBs of music and it took me 3 hours to get halfway through... and then give me the error message and delete all my progress. Right now, I'm transferring one song a second when before it was at least 25 times as fast before it suddenly stopped working yesterday.
Anybody have any solutions? I've deleted the songs that keep popping up, but like I said, it's random songs, not recently downloaded songs only. I have successfully transfered music ONCE; I tried uploading one album as a test so I didn't waste my time uploading 75GB and it worked. But then I transfered the rest of my music and got the same **** error.
Is it the actual disk inside the iPod that's damaged?

*Check your iPod with Diagnostics Mode*
It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
<hr>
Assuming the diagnostics give the drive a clean bill of health it may still be worth checking the drive for logical file system errors.
*Check iPod hard-drive for errors*
Hold Select+Menu on the iPod for about 6 seconds until it resets, then hold Select+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Open iTunes and in the Sync tab of the preferences menu check *Disable automatic syncing of all iPhones & iPods*. Now connect your iPod to the computer, wait until it connects, then close iTunes. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors* (Optional - takes ages but a good idea if you've reason to suspect physical damage). Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore. It might also pay to check the status of the source drive containing your media, particularly if no errors were found on the iPod.
And if that still doesn't help try Erase your iPod - The Super Fix for most iPod Problems. Basically a low level format of the iPod’s hard drive to get around whatever problems are stopping iTunes from restoring it.
Once you've restored your iPod don't rush to dump all the data back exactly as it was before. I have found that lots of large or complex smart playlists can sometimes trigger constant reboots or dumping of the iPod's library. In addition, larger transfers can fail leaving data in an inconsistent state. Try this technique for populating the iPod in stages.
*Break up large transfers*
In iTunes select the menu item *File... New Smart Playlist*. Change the first drop-down box to Playlist, the next to is and the next to Music. Tick against *Limit to*, type in say 10, then change the drop-down to GB, and set the last drop-down to artist. When you click OK you can enter a name for the playlist, e.g. Transfer. Now sync this playlist to your iPod rather than your entire library. When the sync is complete modify the rule ( *File... Edit playlist* ) to increase the size by your chosen amount, then sync and repeat. You can experiment with different size increments, if it doesn't work just choose something a bit smaller until it works each time. Before long you should have all your music on your iPod. Once that's done you can move on to other media such as podcasts, videos, photos, playlists etc.
tt2

Another "itunes cannot read contents of ipod" problem

iPod is recognized by computer and has an icon on desktop. iTunes however won't recognize iPod.
I've tried the 5 Rs except for restore as I am unwilling to erase the months of work I spent uploading songs to my iPod.
AND...now when I disconnect the iPod from my computer, a large portion of songs are no longer listed in the menu. They have to be there as they haven't been deleted and were available when I connected to the computer.
Any suggestions? Apple is on the verge of losing a lifelong customer here.

I've got a brand new iPod Video 60Gb and i have had this message since the first time i synced it. I think i restored the iPod about 10 times but it's always crashing when i unlupg it. It try to listen to something, the musics are on the iPod but they aren't listed in playlists or under artists or songs.
Then i plug it to iTunes and i got the message: iTunes cannot read the content.
I've bought a Belkin card just for it, the one recommended for iPod USB 2.0. Doesn't change anything. I've tried different USB ports, again, nothing new.
I was just going to try using USB 1.0 but it's sooooooooooooo slow that it will take me like 12 hours to sync the iPod!
I don't know what to do now, as i can't find if it's a computer problem or an iPod problem...

How to diagnose my iPod

How to diagnose my iPod, after the last update it started to act so slow

Wait until Monday and try updating it to 8.1.

I recently downloaded and installed OS X Mavericks 10.9 on my MacbookAir3,2 and have slower operating speed, especially very slow upload of e-mail attachments. Anyone got a fix, or advice on self-diagnosing the underlying problem?

I recently downloaded and installed OS X Mavericks 10.9 on my MacbookAir3,2 and now seem to have slower operating speed, especially very slow upload of e-mail attachments. Anyone got a fix, or advice on self-diagnosing the underlying problem?

Try my Mac Performance Guide.
If that doesn't help, post back here with the results of all the things you tried to do as part of that guide.

Worst iPod problem ever?

Hi. I have an iPod problem. My screen is cracked. I've ordered a new one, but low and behold, a new problem has risen! For a while, i could see a part of my screen and music played. Now, randomly, it is all blacked out and I cannot see or play anything. When I plug it in, it either freezes my computer or just doesn't show up anywhere on my computer. I can't tell if it is a white screen or a sad face or anything, because my screen is black. All I know is that my iPod will not respond. I have reset it (with Menu+Select) a few times, but to no avail. Is there anything I can do?

Oh and I forgot yo mention, my iPod's files (over 200 songs and 20 movies) are not backed up, because I had to do a system restore and everything got wiped.

4G iPod problems after installing iTunes 7.3.1

Immediately after I upgraded iTunes to 7.3.1, my 4G iPod ceased to sync correctly. It's not in disk mode, and it's set to sync automatically (not manually managed). The battery is fully charged. Nevertheless, the sync process never seems to complete. "Do Not Disconnect" blinks continually (for hours at a time), and trying to eject the iPod from the Finder or from iTunes results in iTunes hanging or crashing.
If I reset the iPod while it's disconnected, it seems fine after the reboot, but the sync problem persists. Nothing changes if I let iTunes launch automatically when I connect the iPod instead of connecting it while iTunes is already running - same sync issue. I also tried restoring the iPod, but got the "iPod could not be restored" error in iTunes. I've tried rebooting the computer itself, also.
Any suggestions? Is this even an iPod problem (as opposed to an iTunes problem)? My iPhone is having no syncing problems, for what it's worth.

Sorry, I am going to be no help to you. I just wanted to chime in that I am havng the exact same problem since updating Itunes to 7.3.1. I can only sync a few songs before things hang as you described. I was able to restore my Ipod once, but still have the same syncing issue. Mine is a 20 gig 4G.
When it's hung trying to sync, you can here some funky noises coming from the Ipod, I thought the harddrive was just going out on it. It also gets hot if you let it keep trying to sync once it gets stuck. But, if I do a reset and connect it again, it will sync a few more songs, then hang up again.

IPod problems that keep getting worse...

There isn't really a specific title that can fit my current dilemmas with regards to my iPod classic as there are many issues that I am currently pulling my hair out over and am in desperate need of getting my iPod back on the road.
Firstly a little background information as this may be part of the cause. I have had my iPod classic since the end of January this year, so it's not very old. My computer I am currently using however, is about 4 years old so is quite slow and battered. It does work though, and with relation to my iPod there is only one cause for concern. Whenever I plug my iPod in or any USB device that is, after a while the computer completely freezes up and the only way of resurrecting it is rebooting it. I don't know if this is related to my other problems, but this may be of use in diagnosis.
Anyway, about a month ago for some reason when trying to manually (I don't automatically sync my iPod) add an album, my iPod just seemed to flip out and the error 'Delayed Write Failed' came up. On ejecting my iPod all my 5000 songs and everything else had been wiped. After researching this problem on the internet I tried a thing called Disc Caching "Because iTunes tries to push as much data as possible as quickly as possible, Windows was unable to keep up, resulting in the error." this seemed to fit my problem, like I said the computer was old and this sounded about right. Unlucky for me, it wasn't that easy and I had no joy.
I've lost count of the amount of times I restored it and every time I try to add new music the same 'Delayed Write Failed' message comes up, or the computer just completely freezes before the message has the chance to come up. The message usually appears after putting 200 or so (there is a definite number of which I'm not sure of) songs on. I've also had the message 'attempting to copy to the disc 'iPod' failed. The disc could not be read or written to.' one or twice also.
This evening I tried again to get my iPod working, but it didn't even load up in iTunes (the programme opened, but that's as far as it got) and then resulted in a freeze up of the computer.
I shall try my iPod on another computer to see whether it is the compueter's fault or my iPod itself, as perhaps this may shed some light on the situation. For the record I also have an iPod mini that I use to run with, this has always been fine and is working now as well as it ever has. I also tried connecting my classic with a Firewire cable which worked fine on the mini and didn't result in a freeze up either, but of course this doesn't work with the classic (I do know why).
I would appreciate some advice on my situation immensely as I can't live without my iPod and I miss it so much. Any advice I thank in advance!

I'm getting a new laptop for my birthday in about a week, so there's no need to reinstall Windows all over again. Plus I would probably make the computer blow up or something if I did this.
Tonight I tried my iPod on another friends computer. Although his is also old, it did not freeze up like mine. Now that is obviously a problem with my system and has already been addressed. However my iPod again proceeded to misbehave. It got to about 270 (ish) songs and then the dreaded error came up saying 'attempting to copy to the disc 'iPod' failed.' But when I ejected it, it still had the small amount of music that I was able to put on, on it.
Later, I tried to put about five songs on but the error: The iPod 'x' could not be synced. An unknown error occured (-1303).
So now I have diagnosed that it is obviously the problem with my iPod. Although, should I try it on my brand new laptop that may get rid of all the other previous problems?
I would be eternally grateful for any help as I can't stand life without my iPod!

Is this a Itnues problem or is it my ipods problem?????

well im like really frustrated right now.... i recently got some new songs that i want in my ipod touch .. i usually charge my ipod on fridays or thursdays right but i did this on tuesday but when i plugged my ipod touch into the usb i got this ............................................................................... ........
" itunes was unable to load data class information from sync services reconnect or try again later"
i did try later and nothing all that happened was it froze itunes then when the message would pop up i could see the ipod icon but i could not click it cuz itunes was frozen, i tried uninstalling itunes and apple mobile device but nothing.. ive seen some posts here but nothing they had helped. i googled this and nothing and im like really frustrated cuz ima go on vacation to vegas and i cant go with out the new songs :'( please help me!!
im running Windows XP sp2
and my ipod is a 8GB 2.2 5g77a

woops.. i found the root of my problem seems i installed the program flyakite and if f* up my shell 32 dll and i installed flyakite again but instead of 128x128 icons i put 48x48 and whala i got it

Photos from iPhoto to iPod problem

I received my iPod Classic Black 160Gb and everything is fine with Cover Flow (exempt that I have double pictures of two or three albums) and Games, Podcasts, Video
are working. But I can't sinc my iPhoto Library (6000 photos) with iPod, because it shows only about 2000 in the iTunes (for example in the Family album I have about 2000 photos in iPhoto and only 400 in iTunes sinc) How to make them all to show up?

I'm having the same problem with my 4GB Nano 2G, but I haven't had any luck finding a solution as of yet.

IPod Video 5th Generation Upload Video to IPod Problem.

Hi all,
I recently purcase an IPod video, and I have problem with uploading video from Itunes to my IPod. Is working fine when I set it to automatically sync. But when I change the setting to manually and drag the video file into the Movies folder (Itunes) is doesn't seem to be upload to my IPod. Music is working fine. Any one know why.
Thank heaps in advance.
Windows XP

Well this is a hard one,
You need to do a few things.
First you need to get it ripped in a file format by using questionable-legality software (Cough* like mine*). Or you could use illegal-ish (but not really illegal) software such as Limewire. But if for SOME reason you already have it in that from. Here is what you do.
Download this software.
http://www.videora.com/en-us/Converter/iPod/download.php
It is free and really easy to use. This will convert your movie file to compatible format, MPEG-4 (or Quick-Time).
Ok that was the easy part!
Now you will have to manually set the Audio bit rate to match to Video Bit rate in the Videora. The help tool will show you how to do it. You may get lucky and it will be the get the same bit rate for both. And then you are good to go! (it is worth a try, up to this point, some videos auto convert exactly to try it)
BUT IF NOT: (here we go)
To get the Audio and Video bit rate, change your view mode in the file folder where your original file is located to filmstrips. Now, hover your mouse over the video file, you should see Audio & Video bit rate. If not you will have to fiddle with Videora to get it right. Now change to bit rates in your options in Videora to match the original file. If the audio is off from the video, your sound will lag while your video plays or vise versa. Meaning, at about 5 min your audio could be off by over 45 sec.
Alright, you got your video. Now drag and drop it into Itunes, and drop it into your ipod. There you go! Easy right?
Well if you are lost after the “BUT IF NOT” part and you can’t get it working sufficiently before that point. My suggestion is to give up, unless you are great with computer fiddling.
So all in all it can be done, but it is VERY hard to do! I have done it, but it takes a while to work (2-3 hours-ish).
Hope this helped you, God Life

ITunes & iPod problems - iTunes not recognising iPod

Like everyone I've been having trouble with the speed of itunes on windows. I now have a new problem.
When I connect my Nano, iTunes fails to load as it should and whenever I connect it, Windows opens E:\, almost as if iTunes doesn't exist.
When I do open iTunes and then connect iPod all is well except when I sync my iPod - windows opens up E:\ again - my nano!!!
Anyone have any suggestions.
Waiting on my new 5G iPod to be delivered in the next few days - feel like returning it because of all these problems and the sound of silence (or is it ignorance?) from Apple!
No doubt my post will vanish soon enough because of my negative feedback...

the best fix with this one is to remap the drives ...
(if you're doing that, be cautious about remapping high-letter drives on which you've got programs installed ... the registry can get desperately confused if a program is on a different drive than it expects it to be. but if you've only got programs installed on your C drive, you should be fine.)
on the other hand, i can't recall having any "repeat customers" coming back with a recurrence of this after trying the "shift the ipod drive letter" technique. so, fingers crossed, you should be fine even if you only adjusted the ipod drive letter.
glad you're up and running again.

Song order on ipod problem ( only sorted as date added)

Basically what the title states. I just got a new Ipod (30G) and I just finished putting 1000+ songs on it, it was hard work but i finally got it. Yet I found out that my ipod is doing to the same things my other one was doing, Instead of sorting the songs in Alphabetical order by Artist in my playlist, it will only sort it by date added instead.
I put my songs manually instead of syncing and Im not about to reorganize all my songs on Itunes for this problem.
Is there anyone who can help me?
Thanks.
Windows XP

I'm not letting this question die out here.
Any help is appreciated.
thanks.

Diagnose My Ipod Problem (5G)

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