Diagnostic info sent to apple
so i keep getting a message in itunes about sending diagnostic material to apple.. i check dont ask me again and say yes.. but guess what?
i get asked again
I am also having this problem, it seemed to fix itself after restarting iTunes Match on my device. Most of the album artwork went back to normal but there are still some artworks that need fixing.
Similar Messages
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Garage Band '11: pop-up error forces me to power off-on. Message states that info will be sent to Apple.
I never hear back from anyone about this.
Second prob: Fan sometimes comes on, runs high speed, then slowly runs down and stops running.First thing to do is a SMC Reset, you can find instructions at:
http://support.apple.com/kb/HT3964
READ THE INSTRUCTIONS CAREFULLY!!!!
Then try Repairing Disk Permissions, do this at least 2x. You will find this in Disk Utility which is located in Applications - Utilities - Disk Utility.
Finally you may need to uninstall Garage Band and reinstall. You may have to use Pacifist to do this, you can find it at:
http://www.macupdate.com/app/mac/6812/pacifist -
Sending Diagnostic Info to Apple with Every Sync
I've tried uninstalling and reinstalling iTunes and deleting the diagnostic info folder but I am being constantly prompted to send diagnostic info to apple before my iPhone will sync. I've obviously checked the box that says not to ask me again but it just keeps on asking anyway. How do I stop it? It's driving me crazy and I just want to be able to pop my phone on the dock and have it sync. Please help.
This is caused by an application "crashing" on your iPhone. Something like the browser closing on you unexpectedly and returning you to the home screen.
I have gotten this before, and I thought there was a check box on that pop up that said "Always do this"... so if you press do not send, it would never pop up the box again and not send anything. -
iphoto not opening. error message sent to Apple automatically but no reaction so far. has anyone a similar problem?
All screen sabvers using Iphoto dossier stopped working and meade me aware of a problem with iphoto (from ilife 11).
I reinstalled ilife 11, but it was not successful.
Anyone got a good tip on this?
Thanks, MichaelI've been having the exact same problem. It started 4-5 days ago
This is the error message i've been getting:-
Process: iPhoto [509]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.2.1 (9.2.1)
Build Info: iPhotoProject-628000000000000~3
Code Type: X86 (Native)
Parent Process: launchd [167]
Date/Time: 2011-11-16 21:55:44.487 +0530
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report: 186902 sec
Crashes Since Last Report: 9
Per-App Crashes Since Last Report: 7
Anonymous UUID: 4A4FE4E1-35CB-46CA-962E-309E30C781D3
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Frameworks/iLifeFaceRecognition.framework/Versions/A/iLifeFaceRecognit ion
Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Reason: image not found
Binary Images:
0x1000 - 0xd1afeb com.apple.iPhoto (9.2.1 - 9.2.1) <68601E93-E4CF-3B4C-AFFD-4781A92DD58B> /Applications/iPhoto.app/Contents/MacOS/iPhoto
0xe83000 - 0xf63fe7 org.python.python (2.6.7 - 2.6.7) <61DBA92A-C39A-3A52-86F2-59CF9D310CB4> /System/Library/Frameworks/Python.framework/Versions/2.6/Python
0xfae000 - 0x114effb com.apple.geode (1.5 - 151.51) <28D29759-F356-3608-B9CF-3031F3299B1B> /Applications/iPhoto.app/Contents/Frameworks/Geode.framework/Versions/A/Geode
0x11ee000 - 0x11f0fff com.apple.iLifePhotoStreamConfiguration (2.2 - 2.2) <4FA61CE9-1718-3E07-9896-0023A2A49699> /Applications/iPhoto.app/Contents/Frameworks/iLifePhotoStreamConfiguration.fram ework/Versions/A/iLifePhotoStreamConfiguration
0x11f6000 - 0x1205fff com.apple.iLifeAssetManagement (2.0 - 2.33) <8346DE35-5F86-3338-9913-B035B3EE5435> /Applications/iPhoto.app/Contents/Frameworks/iLifeAssetManagement.framework/Ver sions/A/iLifeAssetManagement
0x1212000 - 0x123affb com.apple.iPhoto.Tessera (1.1 - 60.10) <7BA9184E-0A00-3083-8322-772ECBDD30C9> /Applications/iPhoto.app/Contents/Frameworks/Tessera.framework/Versions/A/Tesse ra
0x124b000 - 0x1272ffb com.apple.iPhoto.Tellus (1.3 - 60.10) <4AABB0BC-AC97-3EE4-BF0F-D8499DDB57C0> /Applications/iPhoto.app/Contents/Frameworks/Tellus.framework/Versions/A/Tellus
0x1287000 - 0x1291fff com.apple.iphoto.AccountConfigurationPlugin (1.2 - 1.2) <3B68F126-D783-3F86-AF04-A0F6A459BE67> /Applications/iPhoto.app/Contents/Frameworks/AccountConfigurationPlugin.framewo rk/Versions/A/AccountConfigurationPlugin
0x8fea2000 - 0x8fed49c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.5 GHz, 2 GB, SMC 1.27f3
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305432393533455A332D43453620
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305432393533455A332D43453620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.11)
Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS542525K9SA00, 250.06 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0230, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 5 "
help would be much appreciated.
Regards,
Thimayya -
Quit and message will be sent to Apple. I am then given an option to reopen but can't
Unable to open Safari browser since yesterday. Repeated message appears on screen stating that Safari has unexpectedly quit and message/report will be sent to Apple. I am then given an option to reopen but can't.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
Mac osX 10.6.8
iBook - old version
can not access Safari - going through Chrome
All of a sudden my IBook would not open (100 pages and almost finished)
Error message sent to Apple - how do I access them??????
Thank you for any help you can give me
<Email Edited by Host>Do you mean, you have been creating a Photo Book in iPhoto? Or an iBook in iBook Author?
If you are asking about a photo book in iPhoto, what was the last you did in iPhoto, before the crash happened? Did you add a page with a map?
Then you may have a problem with a bug, where adding a route to a map may render the book unreadable. In that case the best option is to restore the iPhoto library from the last backup you made, before you added the map to the book.
It is not possible to open the book and to delete the unreadable page. You can only delete the book and start over, if this bug is the reason for the crashes. See for example this link: Getting rid of problem photo book -
After installing Mountain Lion, I tried to scan from my Canon MX870 and received the message: "MP Navigator EX quit unexpectedly. Click Reopen to open the application again. A report will be sent to Apple," This problem happened right after I installed Mountain Lion. I then downloaded Canon's upgraded software and drivers for the MX 870 and the problem was resolved. Now one month later, the problem has returned.
rjliii wrote:
Solved problem with original Canon software. When I downloaded Canon software upgraded for OS X 10.8, I got all by Navigator Ex. Noticed that on Canon's site, the upgraded version is 3.1; my app was 2.1. Upgraded to 3.1 for Nav. Ex, and it works.
You should still use Image Capture IMHO. If it was my gear, that's what I would do. No need to worry about software upgrades. -
How to make text formatting stick on book cover when sent to Apple or to PDF?
In iPhoto '11 (version 9), one can format text on book covers and in text blocks by selecting the text and right clicking. Font, size, color, and shadowing can be selected and changed. All of this displays correctly and sticks when the book is saved, etc. However, if the book is "previewed" or exported to a PDF (which I believe is the format sent to Apple for actual printing) some of the formatting is lost, permanently. It just goes away. Why? And, more importantly, how can I make this formatting stick? I'm mainly interested in shadowing as it gives the text a 3d look. All shadowing is lost - font and size do stick. I have successfully done this shadowing in several previous releases of iPhoto, and actually had it printed by Apple. Any ideas out there? Or is this another wonderful "feature" ?
Thanks for playing.Sorry LN, but that is the problem. When I do either the preview or the export to PDF, the shadow formatting disappears. There is another forum discussion where some person discovered this only after receiving their three hard cover books. I'm pretty sure it is a bug. I have Snow Leopard and iPhoto '11 (v9) both with latest updates.
One other note - when applying the text shadow, anytime I adjust either of the three shadow sliders, the shadow disappears and I must click on the main shadow button to make the adjusted shadow reappear. As I said, it does then stick until I do either the preview or PDF as described in the article you referenced. Very, very, very annoying.
Will try to contact Apple today, although I have had very poor luck with ever getting them to admit to any problem in the past. ( pride goeth before the fall....). Hope they will listen, but I have a close deadline on this book. -
Transfer old Apple ID purchase info to New Apple ID for iCloud purposes
Transfer old Apple ID purchase info to New Apple ID for iCloud purposes
I currently have an apple ID that i have used for many years of ABC. This will hold all the apps and songs etc that i have purchased over the years. So i can currently download apps from app store using the new "purchased option" from the "Cloud".
I have just set up and wish to make a new account my main account for iCloud and all purchases. This is XYZ . How do i get all the purchase history and account actions from ABC apple id, to map across to the new XYZ apple id.
My objective is to log into my iphone on itunes, app store and icloud using the new XYZ apple id, but still be able to view and download any and all previous purchases held against the ABC apple id.
Can I/Apple port this account over so all history of purchases on ABC apple id, is now held against the new XYZ apple id.
ThanksRE all those that say it cannot be done or why do i want to or need to...
When my phone (on iOS 5) had the old/main apple ID logged in and used, the iCloud page where you can enable iCloud for apps, mail, notes etc - it would not allow me to turn on mail or notes for iCloud. Said i needed to create an iCloud/Mobileme address to use these features.
When i created new mobile/iCloud account today it worked fine for all iCloud options on my iPhone. Also, the emailed address for mobileme/icloud was more to my needs/liking.
The new mobileme/icloud ID created today cannot have my main email address added to it as it says my current/main apple id is that email address.
Any suggestions? -
i want to delete my credit card info from my apple account my 3 year old has mastered purchasing apps and he knwos my password how can i remove it from mylaptop, ipad and iphone so this doesnt happen and i can enter my credit card info manually?
Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records -
TS2972 How can I change my HomeSharing email address info on my Apple TV?
How can I change my HomeSharing email address info on my Apple TV? I updated to a new email address through iTunes but now Apple TV won't recognize it and won't connect. Please help! Thanks.
This is the first time I have ever replied to a question on here but I actually know this because I just figured it out for myself.
On the apple tv go to settings>computers
Then turn off home sharing.
Now go back to the main menu and open computers.
When you do it will give the option to use the previous home sharing settings or to use a new apple id. -
I occasionally get an error that forces me to shut down/restart my computer. After restart, a message pops up stating that an error has occurred and a report will be sent to Apple. This has been going on for several months, and Apple has never contacted me about this problem. Other than the forced shutdown/restart, I have had no problems with Garage Band.
I occasionally get an error that forces me to shut down/restart my computer. After restart, a message pops up stating that an error has occurred and a report will be sent to Apple. This has been going on for several months, and Apple has never contacted me about this problem. Other than the forced shutdown/restart, I have had no problems with Garage Band.
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How do I change my personal info under the apple ID?
How do I change my info under my apple Id. I changed my email and someone out in the WWW used to have that email on here. Now when I logg on they have my name as the previous person and not me.
For security questions/answers
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
If you still have access to your account
How do I change my Apple ID Name or personal information?
You can change your Apple ID Name at My Apple ID. Click on Manage your Apple ID and sign in with your Apple ID name and password. Click Edit and enter the new information, then click Save Changes. Changes take effect immediately. You can also use My Apple ID to change your personal information, such as your mailing address or email address. See Changing the name you use for your Apple ID if you'd like more information.
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your Apple ID. Sign in with your Apple ID name and password, go to the section Password and Security and click Reset your security information. -
ATT00001.htm attachment in Outlook when sent with Apple Mail
Hi,
This issue was highlighted previously
ATT00001.htm shows up along a Mail attachment
http://discussions.apple.com/thread.jspa?messageID=8433141
Apple mail compatibility issues / ATT00001.c
http://discussions.apple.com/thread.jspa?messageID=8239867
Both of these topics are locked so I couldn't comment about this annoying issue there and had to start a new topic.
Looks like no-one is able to get to the bottom of this very annoying issue including Experts Exchange who I signed up for to see the answer they had given (their website is ranked highly in Google for this problem).
I thought I would post the comments from Experts Exchange here to save anyone signing up for a free trial just to get their answer like I did...
Title:
Mac Mail att htm issue in outlook
Question:
I'm using mac original mail software. I did set my HTML style template. The software is best ever.
And works good when I send email to outlook users on PC. However if I attach PDF for example, it does go through and outlook users get it, however when they open message all they see.
- attached PDF
- and att00001.htm file which has inside email text
Not everybody gets idea to open it and thy think it is empty email. The same email will be sent to apple user everything looks properly. Why email text is converting into the htm file? It happens only if i attach something to my message, if I don't then email text is not being converted to htm attachment.
I think there are a lot of user that know this issue, did anybody find a solution yet?
Thank you
jhyiesla:
I don't think there is anything you can really do about it.
I think that it's how the receivers program is going to interpret it.
For example, I sent an email to my Outlook account from my Mac with just an attachment; no text. I looked at the email in Outlook 2000 and I see the attachment as an item in the body text section of the email. When I look at that same email in Outlook 2003 the attachment shows in the attachment area under the subject line and the body text area is blank.
Then I sent another one with an attachment and some text in the body of the email. In Outlook 2000 I see the text in the text area and the attachment as well as a attxxx file in an area at the bottom of the email. The att file was empty. In Outlook 2003 that same email as the attachment and the empty att file in the attachment area at the top and under the subject line and in the body text area of the email is the text that I typed.
Although Mac Mail uses standard protocols, which is why you can send an email to a Windows PC, it just does some different things. In the WIndows world Outlook and Outlook Express also handle some things differently.
Goldblum:
Thank you for your reply
This issue makes mail.app useless, do you have any recommendations?
Other client which are as good as the mail.app or would be nice to know what is forcing to convert body text to attachment? I could reduce beautiness of my email template by taking out header (jpg) or not using rich text. What exactly is forcing outlook to convert body to attxxxxx.htm file?
jhyiesla:
I truly don't know the answer to that question. Sometimes similar things happen coming the other way. I'll get emails in to my Mac Mail that have jpg files and I'll see the actual pictures in the body of the email.
I happen to also have Office 2008 for the Mac installed and when I sent my self a message and looked at it in Outlook 2000 and XP, the email looked "normal" in all instances. The attachment was marked as an attachment, text was where it should be and no att file.
There are other email clients that would probably work on the Mac like Thunderbird... but I'm guessing that you'd have a similar thing as happens with mac mail. Still it might be worth the download to test it out.
Goldblum:
I used entourage and same HTML template for email and have no problems. It is just so that entourage is as any other MS product "broken" out of the box but did good job and same message is not being converted to HTML attachment when it goes to outlook on PC. I will continue researching internet because it has to be solved. I can't send a message to client without comment to attached invoice. This is so not professional. I will play more with settings of mail.app to see what else can be done to avoid conversion.
jhyiesla:
Entourage probably works well with Outlook because they're both MS products and MS is going to have somewhat similar looks to all their Office products... although there is quite a bit of difference between Entourage and Outlook.
Here's a link that may help you on your search:
http://email.about.com/od/macemailclients/tp/free.htmAs mentioned, Outlook is not email standards compliant. It probably never will be based on Microsoft's history. However, I think there are various issues involved in the problems people have. I often send emails from home to my Outlook account at work. I have never experienced any of the problems that I've seen posted anywhere regarding Mail and Outlook.
My conclusion is that there are issues with certain Exchange Server configurations and/or issues with your own ISP mail server causing the issues.
I do have my system set up to Always send windows friendly attachments (from what I've read, this really is 'send Outlook friendly attachments'), and always put attachments at the end. Prior to the 'always put attachments at the end,' I wasn't having any issues, either. However, I read that that setting helped with other email clients, so I use it.
The obvious question is, "well, how is your exchange server configured." I would love to provide the answer to that question; however, I work for a DoD organization, so actually tracking down the person that knows the answer to that question will take somewhere between five years and never. With my 20+ years experience with the DoD, I'm leaning towards the never end of the spectrum. The other half of the equation is, "I'm using cox as my ISP." -
Photos are split in 2 files when sent by Apple Mai, why?
Anybody encountered the same problem?
if sending a photo by mail, my web.de account would show the recieved email with 2 files instead of one!!
Also if I send photos to my msn.com account, there appears the same phenomenon.
I can't open these 2 files with my Windows Pc, but if loading them to my Powerbook, I can open one file (the photo) but the other file would appear as a thumbnail and can't be opened by any program.
What's odd:
if I send a photo with apple mail in connection with iphoto, there would appear the same problem if choosing the original size of the photo.
BUT if I choose another size (big, or small for example) the
email arrives without any phenomenon. The photo is usable also in my Windows Pc then.
Another strange thing:
I use Apple mail/ entourage (on my Apple) for recieving emails. So if I send a photo with original size to myself (as an experiment) the programs actually show only 1 file as it should be. (Remember: the web.de account and the msn.com account would show the same email with 2 files instead!)
If loading the photo (any photo) manually by my web.de account and sending it with the web.de account the email would appear in every case with the one file (photo) as it should arrive.
Does Apple Mail have encoding problems? And why does my entourage program have the exactly the same problem???
Why doees the problem disappear if I change the photo size with iphoto in connection with Apple mail / entourage?I have to add something:
the two files the photo is split to are:
1) the bigger one is the jpeg file, the photo itself.
2) the smaller one is a TIFF file, which can be only displayed if loaded to my Powerbook. Its a miniature view / icon of the jpeg photo.
On the Windows Pc both files can't be displayed!
The pictures were taken with my Canon IXUS 800 IS and were imported through iphoto.
Another important thing I discovered:
Other photos, taken by other digicams make no trouble when sent by Apple mail or Entourage, ...
Anybody has an idea how to fix this?
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