Dial-in conference disconnecting

Hi
we got complaints from 2 different users. they scheduled online meeting and when a participants try to join from phone, it getting joined and after some secs its giving the below message and the call disconnected.
"sorry i am having trouble accessing the system right now. please try again later. good bye"
As of now we got two similar complaints. both are different meetings.
when the participants join using Lync audio from their PC, its working. problem is only when they join from phone.
so we took mediation server log and we found the below
(00000000029BF36F)$$START-MEDIATIONSERVER
MediationCall: fd9e80ce97804724b892d6b462027b56
CallId: 249db383-b1fe-4f98-b076-01c2d52259bf
From: sip:4155;[email protected];user=phone
To: sip:[email protected];user=phone
Direction: Inbound
Start-Line: ProxyCall SignalingState is disconnected, reason is: TerminatedRemotely
$$END-MEDIATIONSERVER
(0000000003596D53)$$START-MEDIATIONSERVER
MediationCall: fd9e80ce97804724b892d6b462027b56
CallId: 0be7f92b5fde3138c3504331f000
From: sip:[email protected]
To: sip:[email protected]
Direction: Inbound
Start-Line: GatewayMedia's InnerDispose was called with shutdown = True.
$$END-MEDIATIONSERVER
(00000000029BF36F)$$START-MEDIATIONSERVER
MediationCall: fd9e80ce97804724b892d6b462027b56
CallId: 249db383-b1fe-4f98-b076-01c2d52259bf
From: sip:4155;[email protected];user=phone
To: sip:[email protected];user=phone
Direction: Inbound
Start-Line: Terminating Proxy side call with session state: Disconnected, sip-response: 200, ms-diag: 4294967295, ms-diag reason: NULL.
$$END-MEDIATIONSERVER
i compared the logs with working and non-working meeting and i found that, in the non-working meeting after "MediaSessionAgent.set_connectivityEstablished" action "proxycall.onproxystatechanged" event is occuring
but in working meeting scenario after "MediaSessionAgent.set_connectivityEstablished" action "Mediationcall.constructor" action is occurring.
in both of the scenario the session went via my Lync edge server.
Please help
Regards
Megar
Regards Mager

Did you join the conferencing from Lync phone?
Please check if you can join the conferencing from a mobile phone number.
Please check if you can dial the phone number from the conference.
Collect some log files on Lync Edge Server and Front End Server.
Lisa Zheng
TechNet Community Support

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