Dial tone but unable to make calls.

Hi,
I had BT Infinity installed on the 10th Feb 14. About a day or two after it all switched off for about 30 mins. When the phones and internet came back online the phones would not ring out.
Whether the phones are plugged into the master socket or either extension they are unable to make external calls yet there is a dial tone.
If I plug the phone in to the test socket then it works fine. This has only ever been an issue since the new faceplate and installation of BT infinity.
When I went to plug the phone into the test socket I noticed an orange and white wire that has seemingly come out of its connection but as to where I don't know. The other 3 cables are still in.
Also internet is working fine.
Any ideas?
Thanks
Dave

SegaMegaDave wrote:
None of the extensions work, I get the same thing. A dial tone but unable to ring out.
So before I order one is this looking to be a faceplate fault? Thanks for all your help.
Dave
If you get dial tone with the faceplate disconnected, then the fault is within your own wiring, and it means that the extensions are wired up wrong. You either pay BT to sort it out, or get an independent telephone technician.
This diagram showns the correct way it should be wired.
http://forumhelp.dyndns.info/infinity/infinity_wiring2.jpg
Its most likely that whoever did the Infinity installation, forgot to check for any "star" wiring. ie. extensions connected before the master socket. Its quite often the contractors that forget to do this. The Openreach people usually know what they are doing.
There is nothing else I can suggest, as it appears that the faceplate is not at fault, as the phone and broadband both work fine from the master socket faceplate.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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