Dial up speeds at broadband prices!!!

Why is it that I have to put up with dial up speeds on a braodband package? The last few weeks I have had download speeds of under 1mps, last time this happened after a few weeks of complaining I got up to 6mps and gradually the service has degraded again. The question is if 6mps is possible after some adjustments at your end (BT) why can you not provide this service consistantly? Why is the UK in the dark ages when it comes to broadband? Why is BT spending so much time concentrating on upgrading cities who already have a decent level of broadband and not finnishing the job elsewhere and letting everyone have a good level of broadband? When I am told my exchange will be upgraded in the next few years and I will get Up to 6mps I wonder why BT is ignoring this now and speeding up areas that have more than that now?
Why is my broadband so slow? Why do I have to pay full price for an eighth of the service??????

These are my test results..... Pathetic really.
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
621 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 621 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.

Similar Messages

Another one with broadband at dial-up speeds

When I first connected to BT Broadband on Tuesday, all was well. Fast connection, good streaming.
Now it is down to dial-up speeds:
The results from BT Speedtest:
Download speed achieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :3.97 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
Details from Router log:
04:48:55, 26 Oct.   (60193.730000) DSL is up
04:48:54, 26 Oct.   (60192.780000) DSL noise margin: 22.00 dB upstream, 8.80 dB downstream
04:48:54, 26 Oct.   (60192.710000) DSL line rate: 448 Kbps upstream, 3968 Kbps downstream
Running the "Silent LIne" test shows just that, silence.
This is in a house with three phone sockets, none of them a master. (All old style BT sockets, all with a filter.)
By contrast, I have another line running on the same cables from the same exchange that currently connects to the exchange at 7.87 and has an IP Profile of 6.5.
How do I get BT to investigate this? How long before I need to cancel the contract on the grounds that it is not delivering its promised speed?
I should add that the fast connection was made with an old Netgear router/modem, before the Home Hub arrived. I would swap that back in but the IP Profile is so low that it won't make any immediate difference.

Nope. Too rural for LLU.
SamKnows - Broadband Availability - Handcross (SDHNDCR) Exchange
Look at all those lovely red crosses. Last time anyone opened the door there to add anything seems to have been back in 2006.
Not rural enough, though, for any of those government sponsored broadband programmes.
Actually, I am amazed that TalkTalk can deliver a connection that is usually rock solid at speeds of up to 6 Mbps. The only problem is that when more than two people are on line, it slows to a crawl. That is one reason why I wanted to take up BT's seemingly generous offer.
But thanks all the same for the feedback and for the depressing news that BT is even worse than TalkTalk at dealing with customers. Guess I will just have to sit on my hands for another five days.

Internet speed dropped to dial-up speed!

*(It took me about 15mins to get to this page)*
There seems to be something wrong with my Mac when i opened it up today; the internet speed has dropped right down to below dial up speed, yet all the other computers in the house are running fine at broadband speed.
Hope you can help!
Thankyou very much in advance!

The following usually works on both Tiger and Leopard:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions (in Disk Utility).
Start up Safari again, and things should have improved.
If not, MacFixit have published a very detailed (very!) article on speeding up a slow Safari, here:
http://www.macfixit.com/article.php?story=20070416000657464
Many, including me, have also followed the advice given by others here to add DNS codes to their Network Settings, with good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.220
208.67.220.222
Click on Apply Now and close the window.
Restart Safari, and repair permissions.

Dial up speeds every evening for weeks Tidewater, VA

My DSL has slowed to dial up speeds beginning around 5 pm and flucuating widely in speed until 11 pm. I tried all the remedies for slow speed as I have done in the past but they have not helped. Any time I've had problems Verizon dsl it has been with the wiring leading to the house not in the house. I still using the same Westell Modem I was given 2001! Would a newer modem help ? Is anyone experiencing the same problem in the Tidewater ,VA area. Could the number of people streaming movies during the Holidays cause the slow speed ?

I live in the same area. I'm not having problems with FiOS, but when I was with COX cable the quality was very erratic in the evenings. (internet and TV) Sometimes to the point where I would turn everything off and grab a book.
Those underground wires (cable or DSL) are old and problematic. Most of my problems were also exterior cables. It would cost a LOT of money to replace them so neither company is likely to do anymore than necessary.
Nothing lasts forever so a 12 year old modem may be part of the problem. The only way to know for sure is to replace it. If you can find a compatible model at Best Buy, you can try it then return it if there's no difference. Verizon may replace it for free, but I'm inclined to doubt it.
The number of other users online could definitely cause slow speed. I've noticed a decrease in my connect speed when streaming from Amazon. It's still high enough that video quality hasn't been effected, but it has dropped. If it is noticeable on FiOS, it's probably worse on DSL.

Speed just dropped to dial-up speeds

Router is showing this and I'm getting 0.35Mbps download - normally just under 2.00Mbps
11:12:16, 15 May.
(532494.300000) DSL noise margin: 18.00 dB upstream, 12.70 dB downstream
11:12:16, 15 May.
(532494.230000) DSL line rate: 448 Kbps upstream, 544 Kbps downstream
11:12:01, 15 May.
(532479.510000) DSL is down after 8873 minutes uptime
11:12:01, 15 May.
(532479.510000) ETHoA is down after 8873 minutes uptime
11:12:01, 15 May.
(532479.150000) PPPoA is down after 8872 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
11:11:57, 15 May.
(532475.510000) PPP LCP Send Termination Request [User request]
Previous stats:
06:17:57, 09 May.
( 61.850000) DSL noise margin: 18.00 dB upstream, 12.00 dB downstream
06:17:57, 09 May.
( 61.710000) DSL line rate: 448 Kbps upstream, 2208 Kbps downstream
So what's broken??
1) My wiring is Test socket (out of master socket) to BT Filter and then out to phone and HH4
2) I've disconnected, pulled apart, switched off, and put back together again all computer/hub/phone connections
3) Phone appears fine, no particular noise on the line.
Feels like not my end except the wife can be a bit heavy handed when doing today's weekly vacuum cleaning.
Needless to say it's pretty difficult and unpleasurable to use the internet at these dial-up speeds.

Connection speed better and high noise margin giving scope for a further speed increase. Any exchange problems shown http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

After lion my internet is at dial up speed

A week after installing lion my internet has slowed to almost dial up speed, what do I do?

I'm having the exact same problems on my iMac (24-inch Early 2008).
3.06 GHz Intel Core Due
4 GB 800 MHz DDR2 SDRAM
Mac OS X Lion 10.7.1 (11B2118)
Ever since I upgraded to Lion, I've had apps freeze, system freezes, 5 min hangs on login, system crashes after login, freezes on shut down/restart attempts, etc., essentially rendering my iMac unsuable. I've done 4 reinstalls now, including a complete erase and reinstall at the Genius Bar, reset the PRAM, permissions repairs (hardware checks out fine), etc. The best results have been about 5 hours good functioning after the erase and reinstall, and then everything got corrupted again and I'm back to square one. Oh, and this is after phone support with Applecare and one trip to the Genius Bar, in case you were wondering-- I'm headed back to the Genius Bar again tomorrow, and my secret hope is that they can downgrade me back to Snow Leopard.
Either Lion is a lemon and not ready for prime time, or this is Apple's version of planned obsolescence: releasing software that cripples perfectly good hardware. I haven't had OS upgrade problems like this since my PC days and Windows 95. It makes me wonder if with all of Apple's success, quality is taking a big hit. If Apple has peaked and is headed downhill to be the next Microsoft, who will be the next Apple? I'm ready to switch.

3meg DSL Download speed running at dial-up speed

Since last week I’ve been getting DSL download speeds that are basically dial-up speeds. I have the 3 meg plan and for the past 10 years or so, I came close to a 2 meg download connection speed regularly.
Last week my download speed basically disappeared. I spent hours on the phone with Verizon Tech Support during the week. (Their standared 72 hours to assign a service call after creating a service ticket is bogus.) A Verizon DSL tech spent 5 hours at my house on Saturday and said the problem is on VERIZON’S END with their servers. He did it all, replaced internal wires, used his modem for the tests, checked speeds at the NID, took the router out of play, tried to get new wires from the service on the street, and still could not resolve the issue.
I show the correct 3360/864kbs connection on my DSL Modem (Actiontec GT701D) but my download speed is averaging 33K to 60K using 4 different speed tests. DSL disconnects at random also. My upload speed is typically around 700kbs – where it should be.
My most recent test is from this morning:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 591.76Kb/s
running 10s inbound test (server to client) . . . . . . 60.33kb/s
------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 17424 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 106.05 msec; the Packet size = 1452 Bytes; and
There were 33 packets retransmitted, 59 duplicate acks received, and 63 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 1.36 seconds (5.03%) of the time
This connection is network limited 99.9% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [{edited for privacy}] but Client says [192.168.1.100]
My DSL STATUS from this morning is:
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting : MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3360/864kps
ATM WoS Class: UBR
Near End CRC Errors: 0/0
Far End CRC Errors: 0/73045
Near End CRC (Within Last 30 mins): 0/0
Far End CRC (Within Last 30 mins): 0/0
Near End RS FEC: 0/68
Far End RS FEC: 0/0
Near End FEC (Within Last 30 mins): 0/0
Far End FEC (Within Last 30 mins): 0/0
Discarded Packets(Within last 30 mins): 0/0
SNR Margin (Downstream/Upstream): 0/14
Attenuation (Downstream/Upstream): 119/30
This performance drop off is totally unacceptable. What’s really interesting is that my service call has been closed out as “resolved”. Which is obviously has not. I am now being forced to go through support again to “diagnose” my problem.
I’ve been researching (painfully) these speed issues and have determined they are a chronic problem going back to at least 2006 for many DSL customers. The issue seems to be they have oversold DSL services and overcrowd their local Central Office servers and routers. There is supposed to be some performance issue regarding Redbank and Juniper switches. Redbank is supposed to be more reliable and Juniper aren't so. I also believe their latest “optimizing” software may also be part of the problem.
For the first time EVER, I am seriously considering converting to COMCAST because no one at Verizon (other than the DSL tech) will acknowledge they are the cause of my issue.
Anyone have a realistic idea as to what needs to be done at the Central Office to correct this issue?
Thanks for your time.

Consider yourself lucky. I have had the 3Mb plan for over ten years and initially had regular speeds of 1.5 to 3.0...until a new development was put in a block away, they were connected to Verizon, and my speeds dropped to 205 kbps down/805 kbps up at the copper drop in my basement. Many calls to Verizon resulted in modem upgrades (currently the Westell 6100) and reassurances from Verizons foreign help desk that my service was performing normally. Promises of FIOS soon being available in my area (Cedar Brook, NJ) have kept me hanging on but I stopped holding my breath a few years ago. Hopefully your service will be restored - mine most likely never will.

TS1398 My ipad3 seems to have connection issues. It is wifi only but keeps losing the connection and is really slow in loading pages - a bit like dial-up speed! My iPhone 4s and daughters' ipad2 have no problems at all. Any ideas anyone?

My ipad3 seems to have connection issues. It is wifi only but keeps losing the connection and is really slow in loading pages - a bit like dial-up speed! My iPhone 4s and daughters' ipad2 have no problems at all. Any ideas anyone?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Paying for broadband but receiving dial-up speeds

Subject says it all. Broadband very intermittent, slow as dial up when it works.
Phone was off for 10 days, no letter to say why. This happens a lot.
Very remote area, health concerns within family so communication is paramount. No mobile reception here.
Come on BT, please fix this.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Speed on Broadband

At home we have a very very poor connection with BT Broadband as we are too far from the exchange - our internet connection has been off more than it has been on for the last 6 months or so - no amount of calling/emailling has got anyone in BT interested all I get is Sales calls telling about BT infinity. Now I would be very happy to subscribe to this but.....as I have been paying for a connection which has been non existent I certainly do not want to pay a higher price for the same non existent service. What can I do to ensure this will work - I cannot to the speed test as this would rely on the internet connection be up and running and sadly it hasnt been on all week........
Any ideas?!!!?!?!?! ANYONE......

infinity is based on distance from your street cabinet (assuming it has been upgraded) whereas adsl is based on distance from the exchange. so are you near your cabinet and has it been upgraded ( new cabinet beside old one)
you could try and improve your existing connection and in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I can no longer Dial my speed dial numbers by bluetooth after GB update....HELP

I can even deal with the fact that it erased my original speed dial settings. What I cannot deal with is the fact that BY LAW i must use a hands free device wihle driving but since the GB update I can no longer Dial my 9 speed dial numbers by Bluetooth. Trying to push the number and hold it for a few secs not only breaks the law and jepordizes my kids in the car . Here how it works ( or supposed to work. I push the button on my head set. It says " Say A Command ". I say Call speed dial 3. It repeats it back to me. I say Yes. It NOW dials the last number dialed. I never had this problem before the update.
Motorola Droid X now with Gingerbread updated OTA
Bluetooth is a Blueant Q1 with the App running on the Droid and updated to its latest firmware of 8.21
Help

Adam819 wrote:
I can even deal with the fact that it erased my original speed dial settings. What I cannot deal with is the fact that BY LAW i must use a hands free device wihle driving but since the GB update I can no longer Dial my 9 speed dial numbers by Bluetooth. Trying to push the number and hold it for a few secs not only breaks the law and jepordizes my kids in the car . Here how it works ( or supposed to work. I push the button on my head set. It says " Say A Command ". I say Call speed dial 3. It repeats it back to me. I say Yes. It NOW dials the last number dialed. I never had this problem before the update.
Motorola Droid X now with Gingerbread updated OTA
Bluetooth is a Blueant Q1 with the App running on the Droid and updated to its latest firmware of 8.21
Help
Food for thought: There is actually information released by the NTSB that even using "hands free" devices while driving have been proven to distract drivers.
As for the Bluetooth commands: I've never used "speed dial" I usually say "Call Nicole Mobile" and it will connect still with no problems.
I just tried to use the voice command "call speed dial 1" and it did not recognize it. It appears you must use the name now.

Remote XUL no longer available in Firefox to set interface speed to broadband by internet provider

We had some problems with thunderbird lately and had to redo some settings. When resetting my email account on the server to 'Interface speed' from Simple (Dialup) to Advanced(Broadband) it comes up with the message: REMOTE XUL - this page uses an unsupported technology that is no longer available by default in Firefox. I have version 7.0.1

Support for remote XUL was dropped a while back because it was a constant source of security concerns. If you find any website or application still using it you should report it as a bug to its developers.
There is a [https://addons.mozilla.org/firefox/addon/remote-xul-manager/ Remote XUL Manager extension] which can be used to allow it to trusted sites on an individual basis if you really need it, but the only cases where this should legitimately come up are XUL code examples and some enterprise's internal software systems.

Dial up account for broadband users

I was wondering if anyone could tell me if us dsl customers have access to use a dial up access and if so what do id to utilize the access? The reason I am asking this is because I own a dreamcast and I want ot play it online and do not have the broadband adapter for that system. Any help will be appreciated. Thank you in advance.

Here is the account in that you need to know
http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Setup+And+Use/QuestionsOne/86782.htm
As how, to get the dial-up back up account. I guess, you need to need ask them
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Measuring speed, both Broadband and LAN

Hi,
Can someone please advise me of a reliable method of measuring the speed i'm getting on my broadband.
I've tried speedtest.net and thinkbroadband
Speedtest.net showed 94Mb/s with one PC connected to the gigabit port on the homehub when the BT man was here. Now the best I get is about 50, but normally about 25 with the same setup, and other computers on the network drop as low as 12.
For the LAN PCs, are there any recommended tools I can use to try and figure out what's causing the slowdown?
For the actual broadband speed, what should I be using to measure this?
Thanks
J

Hi,
Thanks for the replies,
Yes, i'm on the FTTP trial.
Here's my test results from the PC connected directly to the router at 100Mb/s earlier today.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
57590 Kbps
0 Kbps
106417 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 57590 Kbps
For your connection, the acceptable range of speedsis 12000-106417 Kbps .
Additional Information:
IP Profile for your line is -106417 Kbps
2. Upstream Test: -provides background information.
Upload Speed
14759 Kbps
0 Kbps
15000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 14759 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 15000 Kbps
And here's one from just now. I guess we're in to peak time now.
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
55688 Kbps
0 Kbps
106417 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 55688 Kbps
For your connection, the acceptable range of speedsis 12000-106417 Kbps .
Additional Information:
IP Profile for your line is -106417 Kbps
2. Upstream Test: -provides background information.
Upload Speed
10372 Kbps
0 Kbps
15000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 10372 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 15000 Kbps

Slower and slower speeds on broadband.

For the past 4 weeks I've had what I thought was incredibly slow BB speed, 600Kbps at best through a HH2. After several calls to BT India (the usual try the master socket, reset the modem, we'll clear the line, we'll try our end etc, etc) I got an engineer on 22/08/11.
He tested the line at the socket (we have only one) and he was registering 8Mbps (amazing! I only seem to get 4-6Mbps which I thought was good). He thought it may be the modem and replaced the old one with a BT HH3. He then did a speed test at the computer using BT's speed checker and it showed 1.6Mbps. He said this should settle and improve in 48hrs time.
That evening things had improved, although not to pre problem speeds. The next day, horror of horrors my speed was down to 83Kbps (yes eighty three) and it has been like this since (using BT's speed checker).
Just got off the phone to BT India and they have said that they will sort it out from their end (they say they can see the problem I'm having) and will call back Monday to see if things have improved.
I thought perhaps it is my set up as I hav emy computer hardwired into the router via a 20m ethernet cable so I got a lappy and hardwired it with a 2m ethernet cable. The result is the same .
Not really sure what is going on if I'm getting 8meg at the phone socket, it's losing nearly all this speed passing through a filter, a phone lead 1.5m, the router and 2m of ethernet. The whole lot from filter to computer is now all new equipment.
I've even tried disconnecting the phone and Sky box phone lead from the filter with no improvement.
Am I missing something?
Any help would be greatly appreciated.
Solved!
Go to Solution.

Sorry I forgot to ask, can you please post your ADSL stats by following this direct link; http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 3 and remember to type your password in!
Can you also confirm if you're connected at the master socket or an extension? And what your type your master socket is according to this picture
As standard, the bell wire should be taken out of any master or extension socket as this can reduce the amount of interference your broadband can pick up and sometimes fixes the problem, see how to remove it here http://bit.ly/4LEKJg - have you removed it?
The reason your speed is low is because your IP profile is at rock bottom so it can go and slower luckily for you! Although you need to maintain a stable connection for 3-5 days to allow the profile to catch up. If its still at 135kbps after that then we can get you in contact with people that can fix it, we need your ADSL stats to make sure you've been connected for enough time.
In response to the engineer I wouldn't know because it could be that the BT Home IT engineer has just been authorised to use the new Home Hub 3 which would sound more like the BT engineer rather than an Openreach, on the other hand it could be an Openreach thats just been authorised to use their new Infinity Modem as the old one overheated?
Regards Edd
Check your Line
BT Speedtester

Dial up speeds at broadband prices!!!

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