Dialing an extension during the main greeting

Hello,
Users are unable to dial an extension during the Main greeting call handler ( if you know your extension, you can dial it at any time..) in unity connection that does not have a voice mail box associated it. Users would like to dial dn's that exist in CUCM without voice mail boxes. There is a box in the standard greeting that says allow users to transfer to non voicemail extensions and it is checked but it still doesn't work.
is there additional configuration that I am missing to allow users to dial an extension during the greeting that uconn is not aware of?

Make sure the restriction tables in CUC allow what they need to dial, and that your CUCM integration (SIP/SCCP) can reach that DN via their CSS.

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    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
    sure that you completely understand the risk before retrieving any suggestions from the above link.
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