Dialing extension from a Directory Handler

We have configured a unique directory handler on our Cisco Unity server to allow incoming callers to search from a directory. However, when he selects an employee from the directory, when it dials it goes straight into his voice mailbox. Is there a way to configure the directory handler to forward the call to the phone for the employee they select rather than straight into voice mail? Thanks for your help!

You need to update the transfer settings for each Subscriber to ring an extension vs. go directly to greeting. If you want to update all (or a number of) Subscribers for this, you can do that using Bulk Edit. For an individual Subscriber, this option is under the transfer settings.
Hailey
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Dial Numbers from Global Directory on Cisco phone

Hi,
I want to dial numbers from the global directory on the 8961 phone. This worked a few days ago. Now it doesn´t anymore. Nothing has changed as far as i know.
I can see the contact after I searched it. I also the the number but when I press dial nothing happens.
Any tipps?
CUCM 9.1.2.10000-28

Hi Frank.
Is your cucm synced with an external LDAP?
Do you have this issue with both internal and external numbers?
Let me know
Regards
Carlo

SIP CUBE - unable dial extension from Unity CH

Hello,
I have stumbled on an issue. We have a site running SIP services and I have a 2911 Cisco router running CUBE. There is a DID on the SIP service that points to a Unity Call Handler. When I hit the greeting for that Unity Call Handler and then dial an extension (option if you know your parties extension...) the phone call will either drop or at times, ring the extension but if not picked... will drop when the call should go that users voicemail greetings. I translated a spare DID on our PRI to point to the same Call Handler and found this was not an issue. I then checked our other SIP sites and found those have the same problem.
Running CM 8.5
Unity Connections 8.5
Any idea's?? SIP CUBE is new to me so I may be missing something in the config??

That's working as designed, Unity won't recognize any DN which is not already configured on some Unity element.
If you need to reach non-unity DNs send callers to a caller system transfer.
This question has been asked plenty of times before, please search CSC for answers.
HTH
java
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How to - Dial ext from AA, xfer to overhead page, play recording; then DirCallPark

I have a customer who is replacing a Toshiba system with UCM-BE / Unity Connection. Toshiba has the following functionality:
External caller dials extension from AA, a pre-recorded annoucement is played on the overhead paging system, then caller is parked at a specific extension.
Is there a way to duplicate this with Unity Connection (7.1.3)? No problem transferring to a Directed Call Park number, but what about the additional step of dialing the paging DN and playing a recording?

If I follow your scenario, this is not possible with CUCM/CUC. You may be able to do something like this with UCCX but that may be a little overkill.
Regards,
Bill

Unity Connection 8.5 | Prepend Digits to Dialed Extensions overlap with an option in a call handler

Hi,
One customer has requested to set up a call handler in Unity Connection 8.5. The call handler should be capable of transfering calls to IP phones by dialing the last 4 digits of the IP phone's extension. The last 4 digits of the extension from all IP phones begin with 12. However, the customer is also requesting to have an option on the same call handler, so that if users would dial 1, the call is transfered to an IP phone
As you can see, there is an overlap between the last 4 digits of all IP phone's extensions, and an option in the call handler. Therefore, if I configure both options in the same call handler, when the users would press 1, Unity Connection will immediately send the call to the extension setup for option 1, even if the user wants to dial the last 4 digits of an IP phone extension
One possible solution would be to change the option in the call handler to transfer the call to an IP phone, to something different than 1. However, the customer wants to have this transfer to be performed when he press option 1
Is there any other possible solution for achieving this?
Thanks in advance

I don't see any problem, just don't check the option to ignore additional input when configuring caller input on digit 1
By default CUC will give you 1500 ms to dial for any other digits before trying to route the call with whatever you dialed.
HTH
java
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Can't direct dial some extensions from AA

So it appears that from our AA you can only direct dial extensions that have a VM setup. For instance if you dial 145 Server Room (no VM) from the AA you get "you have entered an invalid phone number" But if you dial 116 Bob Smith (has VM) you get put through no problem. Yes "Dial by number anytime" is checked in the AA settings. I can't imagine that you would need to have voicemail enabled to be dialed directly from the AA. Thoughts?

You need to configure a CUE user with telephone number. No mailbox is needed.
Alternatively you can use my "universal AA" script that has the option to dial any extension without needing the user being configured.
That can be acquired on the website mentioned in my profile.

Configuring Unity Directory Handler for President to Secretary

Hello,
I'm trying to figure out how to do this and I'm pretty much stumped. We've got a directory handler configured in Unity for people to type the Last Name, First Name so they can find the user they wish to reach. This is based off of the voicemail accounts and our President has her voicemail hidden from the directory, but recently she states she wants to be listed in the directory but have it go to her secretary and not her. How would I go about achieving this? It seems the alternate names are there but only work for when the directory handler is voice enabled which we don't utilize.

Easiest way to do this is to create a new user that has the same first/last name as the president, but an undialable extension (think 20 character long string no one would accidentally dial), have it listed in the directory but under the Message Actions settings for that user have it set to relay the inbound voice messages to the SMTP address of the secretary. You can also, of course, setup the transfer string for that dummy user to ring the secretary's phone as well if that's what you want to happen...
of course since this user is listed in the directory when employees go to send her a message they will find this user as well which may or may not be what you want (not sure if she's hiding from external or internal users). If the desire is for the "real" user to be found internally but not be found by external calls you can tuck that dummy user into a partition of it's own and create a search space that includes the existing partition and this dummy partition and have that used for the directory handler so outside callers will reach them using this mechanism - employees are part of the standard partition and will therefore not find the president by name as is the case today.
or vice versa if the other way is what they want...

Route straight to System Directory Handler

Hi. Im trying to figure out how to route calls directly from a user calling an extension to a System Directory Handler. eg: user calls dn -> directory handler answers -> the user can search the directory for other users.
I dont want voicemail or a call handler. Is this possible? How exactly is it done if possible. Ive tried different setups and nothings worked the way i want.
Im using Call Manager 8.6 and Unity Messaging 8.6.

Still having issues with calls going straight to the DN's voicemail.
eg:
New User DN = 1234 w/ mailbox
Created a Direct Routing rule with the following attributes:
-Dialed number = 1234
-Active rule
-Send call to AD
-ln order of Precedence new rule is listed before other Direct Routing Rules
When I call 1234 it still goes to the generated voicemail box. What am I missing? Is it somehow not matching 1234 when calling in?

Link DN with information coming from active directory

I have setup a Unified CM and IM/presence server. The Unified CM server is connected to LDAP active directory to authenticate the users that login via the Cisco Jabber Windows client. I have configured CSFdevices for each user and created a DN which has the same number as the normal phone line number. The users logging in to the cisco jabber client appears well as reachable in to the client for the other user that are logged in. However when I try to call them (via the number that comes from active directory) this doesn't work. (busy number) When I type the number that I have configured as a DN I succeed to make a connection with a different user.
Any idea how to link the DN from the CSF softphone with the information that comes from Active directory.
Any help would be appreciated.

Forget about application dial rules mate, if you do desk phone control using Jabber, and you dial a person using that person's telephone attribute in AD, just put a translation pattern in place. That should work.
that way you can also use DNA for troubleshooting purposes.
Alternatively, you can populate the ipphone in AD and populate that with the extension that is configured on the phone/CSF device and alter the LDAP atrribute mappings in Presence (applications>cisco jabber>jabber settings). but this will not solve your problem if you use like iphones, ipads .
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Scripting UCCX 9to Unity Connection 9 Directory Handler

My customer wants the voice enabled directory handler in Unity Connection 9.x but they do not want the "if you know your parties extension, you may dial it at any time" part. My question is, is it possible to create a UCCX script to answer and provide a menu that, among other things, forwards the call to the directory handler but hits the 4 key to go directly to the "who do you want to call?" prompt so the caller never actually hears the part about knowing your parties extension?
Yes is seems petty and trivial however....

Sure. You an also build customer call handlers and directory handlers in Unity and record any prompt you want, so not sure why you would want to do it in UCCX unless you have some more advanced requirements, i.e. massage digits, lookup stuff via XML, DB, etc.
HTH,
Chris

Voice enable directory handler

After setting up a voice enabled directory handler, when you call it and give the persons name, it does not transfer back to cucm to that persons extension. It just drops the caller to that persons VM box. My ports are enabled to make out bound calls. I do not see where you can release to switch like you can from a normal call handler. Shouldn't this work? I'm I missing something
Thanks for your help.

Hi Jeff,
This is controlled by this user setting;
Transfer Action
Transfer Calls To:
Greeting
Extension
On the User> edit> Transfer rules
You can set this on the User template for future users and use Bulk edit
to change for existing users
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash

Unity Connection 8.5 dialing extensions not working

I am having the oddest issue. When I did the annual shuffle of the users this year before school started some of the extensions seemed to have gotten stuck. I deleted one user with the extension 2704. I associated that extension to another user's voicemail. But when you call our main number and the call handler picks up you get an error when you enter that extension. In another situation when the call handler picks up if I dial 3202 it routes to 3207. I am not sure where to even start looking.

Melissa,
OK ....just thought it might be an 8.5 bug.
Let's just look at one at a time. For 2704 let's say the user is earl elk. When you went
to make the change you searched CUC for 2712 brought up the user page > edit user basics
and changed the extension from 2712 to 2704 and saved with no errors?
After your test a few minutes ago did you move earl back to 2704? If so, can you try calling in
and entering 2712 just for kicks. If it routes to the proper place it could be a replication issue.
Cheers!
Rob
PS: I know we were only going to deal with one but was the person who used to be @ 3207
changed to 3202 by any chance?
"Every fool's got a reason to feelin' sorry for himself" - Springsteen

How to remove the date extensions from a filename in SSIS Flat File Connection Manager dynamically at run time

Hello,
I have to load data from a csv file to SQL Database. The file is placed into a directory by another program but the file name being same, has different extensions based on time of the day that it is placed in the directory. Since I know the file name
ahead of time, so, I want to strip off the date/time extension from the file name so that I can load the file using Flat File Connection Manager. I am trying to use 'variable' and 'expression editor' so that I can specify the file name dynamically. But I
don't know how to write it correctly. I have a variable 'FileLocation' that holds the folder location where the file will be placed. The file for example: MyFileName201410231230 (MyFileName always the same, but the date/time will be different)
Thanks,
jkrish

I don't want to use ForEach Loop because the files are placed by a FTP process 3 times a day at a specific time, for ex. at 10 AM, 12 PM and 3 PM. These times are pretty much fixed. The file name is same but the extension will have this day time stamp. I
have to load each file only once for a particular reason, meaning I don't want to load the ones I already loaded. I am planning on setting up the SSIS process to load at 10:05, 12:05 and 3:05 daily. The files will be piling up in the folder. As it comes,
I load them. At some point in time, I can remove the old ones so that they won't take up space in the server. In fact, I don't have to keep the old ones at all since they are saved in a different folder anyways. I can ask the FTP process to
remove the previous one when the new one arrives. So, at any point in time, there will be one file, but that file will have different extensions every time.
I am thinking of removing the extensions before I load every time. If the file name is 'MyFileNamexxxxxxx.csv', then I want to change it to 'MyFileName.csv' and load it.
Thanks,
jkrish
You WILL need to use it eventually because you need to iterate over each file.
Renaming is unnecessary as one way or another you will need to put a processed file away.
And having the file with the original extension intact will also help you troubleshoot.
Arthur
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I have read 118 files (from a directory) each with 2088 data and put them into a 2 D array with 2cols and 246384row, I want to have aeach file on a separate columns with 2088 rows

I have read 118 files from a directory using the list.vi. Each file has 2 cols with 2088rows. Now I have the data in a 2 D array with 2cols and 246384rows (118files * 2088rows). However I want to put each file in the same array but each file in separate columns. then I would have 236 columns (2cols for each of the 118 files) by 2088 rows. thank you very much in advance.

Hiya,
here's a couple of .vi's that might help out. I've taken a minimum manipulation approach by using replace array subset, and I'm not bothering to strip out the 1D array before inserting it. Instead I flip the array of filenames, and from this fill in the end 2-D array from the right, overwriting the column that will eventually become the "X" data values (same for each file) and appear on the right.
The second .vi is a sub.vi I posted elsewhere on the discussion group to get the number of lines in a file. If you're sure that you know the number of data points is always going to be 2088, then replace this sub vi with a constant to speed up the program. (by about 2 seconds!)
I've also updated the .vi to work as a sub.vi if you wa
nt it to, complete with error handling.
Hope this helps.
S.
// it takes almost no time to rate an answer
Attachments:
read_files_updated.vi ‏81 KB
Num_Lines_in_File.vi ‏62 KB

Reading only Image files from a directory

i am wanting to be able to read a directory but only obtain the Image files (ie, gif, jpeg, tiff, png etc) and ignore all other type of files.
i have made a custom ImageFIlter class which extends FileFilter which works for adding a photo singly, as only image files are shown in the JFileChooser. however i am wanting to add a folder of photos at once.
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                         if (dir.isDirectory()) {
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                              for (int i = 0; i < files.length; i++) {
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any ideas?

it shouldnt be new FileFilter() there, it should be new ImageFilter() but it gives a compilation error saying i cannot apply that parameter to the listFiles() method in the File class

Dialing extension from a Directory Handler

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