Dialog Instance installation - Error u0093Service Not Started u0093

Question

Hi All,
We are facing some issues while installing Dialog Instance on Windows 2003 server. Please help me on this...
Below are the Central Instance Details:
•     SAP Component Version: SAP NetWeaver 2004s
•     Basis Release: 700
•     Kernel Release : 700
•     Patch Level : 111
•     Operating System: AIX 5.2
•     Database : Oracle 10.2.0
•     Central Instance host: centralhost
•     SID : CID
Dialog Instance Details:
•     SAP Component Version: SAP NetWeaver 2004s
•     Operating System: Windows 2003 Server(SP2 32 Bit)
•     Dialog Instance host: dialoghost
•     Instance No: 02
In Step 8 of installation, we are getting error “Service Not Started “
sapinst.log file content :-
INFO 2008-02-18 03:46:44
Creating SAP start service of instance CID/D02...
INFO 2008-02-18 03:46:45
Creating file C:\Program Files\sapinst_instdir\NW04S\LM\AS\ORA\DI\sapstartsrv.exe.log.
INFO 2008-02-18 03:46:45
Output of D:\usr\sap\CID\D02\exe\sapstartsrv.exe -r -q -p
centralhost\sapmnt\CID\SYS\profile\START_D02_DIALOGHOST -s CID -n 02 -U DIALOGHOST\SAPServiceCID -P XXXXXX -e DIALOGHOST\cidadm is written to the logfile sapstartsrv.exe.log.
WARNING 2008-02-18 03:46:51
Execution of the command "D:\usr\sap\CID\D02\exe\sapstartsrv.exe -r -q -p
centralhost\sapmnt\CID\SYS\profile\START_D02_DIALOGHOST -s CID -n 02 -U DIALOGHOST\SAPServiceCID -P XXXXXX -e DIALOGHOST\cidadm" finished with return code -1. Output:
Service not started.
ERROR 2008-02-18 03:46:52
MOS-01011  'D:/usr/sap/CID/D02/exe/sapstartsrv.exe' returned with '-1'.
ERROR 2008-02-18 03:46:52
MOS-01011  'D:/usr/sap/CID/D02/exe/sapstartsrv.exe' returned with '-1'.
ERROR 2008-02-18 03:46:52
FCO-00011  The step createService with step key |NW_DI|ind|ind|ind|ind|0|0|NW_DI_Instance|ind|ind|ind|ind|10|0|NW_Instance|ind|ind|ind|ind|1|0|createService was executed with status ERROR .
Service User SAPSERVICECID is aligned to administrator group.
And when we tried to start the windows service (SAPCID_02) we got below message
"The SAPCID_02 service on Local computer Started and then stopped. Some Services stop automatoically,if they have no work to do, for example , the performane logs and Alert service"
Please help me on this..
Thanks..
Preethish

Answer 1

Hi Haynes,
From windows machine we can access the Dilaog instance profile.
Path to executable in SAPCID_02 service is "D:\usr\sap\CID\D02\exe\sapstartsrv.exe" pf="
centalhost\sapmnt\CID\SYS\profile\START_D02_DIALOGHOST"
On Cental Instance( AIX machine) :-
CI profiles are in " /sapmnt/CID/profile " path
and DI profiles are in " /sapmnt/CID/SYS/profile " path
centralhost:cidadm 2> cd /sapmnt/CID/profile
centralhost:cidadm 3> ls -l
total 64
-rw-rr   1 CIDadm   sapsys         4958 Feb 12 20:40 CID_DVEBMGS00_CENTRALHOST
-rw-rr   1 CIDadm   sapsys         2272 Feb 12 18:39 DEFAULT.PFL
-rw-rr   1 CIDadm   sapsys         3826 Nov 20 02:25 START_DVEBMGS00_CENTRALHOST
drwxr-xr-x   2 CIDadm   sapsys          256 Nov 02 02:23 oracle
centralhost:cidadm 4> cd /sapmnt/CID/SYS/profile
centralhost:cidadm 5> ls -l
total 40
-rwxrr   1 CIDadm   sapsys          303 Feb 17 19:40 CID_D02_DIALOGHOST
-rwxrr   1 CIDadm   sapsys         2307 Feb 14 09:43 DEFAULT.PFL
-rwxrr   1 CIDadm   sapsys         1013 Feb 17 19:40 START_D02_DIALOGHOST
drwxr-xr-x   2 CIDadm   sapsys          256 Feb 14 14:06 oracle
centralhost:CIDadm 6>