Dialpad not showing numbers pressed during a call

During a call ( eg: automate service call, the one which require you to press certain number during a call ),
when I press the numbers on the dialpad,  the numbers won't display on screen.
The numbers I press actually goes thru the line, because the other side of the phone line does responds correctly to the number I pressed.
Also, I can hear the dial pad touch tones.
I also have a Xperia Z, and the numbers show up fine.
It's not the proximity sensor problem. The sensor works fine.
I've tried Force Stop the dialer app, restart the phone ( normal power off and turn off by the little button next to the sim card),
all doesn't work.
I don't want to Factory reset yet, because I don't want to lose all setting and data.

If clearing the app data does not work then please do try a software repair:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.
 - Official Sony Xperia Support Staff
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